They lost my file and cost me my Raf payout

2013 I was hit by a speeding taxi and was admitted to Pholosong hospital. When I was discharged I was approached by a lady who lives nearby by the name of Themabini who works as an agent for Selota attorneys. The lady took me and the copy of my hospital file to Selota attorneys and when we got there I filled documents and signed as them as my representatives. 2014 I went to their offices to enquire about the process of my claim n they gave me a letter with a date that I should return so I can see a specialist doctor. On that day I went there and they took me to the doctor aswel as others who were there. As we were taken to the doctor everyone I carrying their files and mine was nowhere to be found and the doctor wrote his findings on a page and said I must return for another check-up and that my attorney will contact me with the date .

Another year past with nothing so I started calling them n got no valid answer then decided to go to them personally and from 2014 till 2017 I've been going to them but till now my file is not found so I called the Raf n emailed them too and they confirm that my complaint was submitted to them but now expunged because of my attorney not following with them so I told them that my attorney lost my file cause ever since they don't find it when I go there but I am in their system. Here I am in pain from 2013 September till now 2024 September and have not received a single cent from Raf because of them. I'd like them to fix the matter so I can get what's mine.