careful ! when paying a yearly subscription to Masterclass

Hallo all of you at the Masterclass team, Have you, or has anyone of you ever read my mails? This to and fro has been going on for along too long a time and I am still excluded from my Masterclass subscription. I am thinking you made sure with payment upfront knowing your team's inability to sort problems out, or willingness to. Regards Uwe Jansch