RETHINK SIGNING WITH MASTERCARE

I have been dealing with a frustrating situation regarding my fridge, which has been undergoing repairs since June 2025. By November 2025, it was sent back to the workshop, and on March 6, 2026, we received it back in an appalling state. The fridge was not only damaged but covered in deep scratches and dents, with visible *****s missing, making it look like it had been through a rough ordeal. I couldn't even bear to inspect the interior, fearing the worst.

When I spoke to the manager, JP Schoeman, he promised to follow up with me, but since that conversation, he has remained silent. I have sent him photographs and we even have videos that clearly show the severe condition of the fridge upon its return. I am reaching out in hopes that someone with more authority than JP Schoeman can contact me to discuss how this troubling situation can be resolved.