MH
McCords Hospital
Unclaimed Business
MH
McCords Hospital
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About McCords Hospital
McCords Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked McCords Hospital across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
David G
1 reviews | Active since Jan 2020
8 Jul 2025, 06:30
Disgusted Eye opener
First time revisiting this hospital after having 2 eye operations to remove cataracts in my 20's, waited 3 hours from 5am in the morning bug turned away due to no referral letter. Person didn't even bother to screen check me or my son's eyes at least as a screen test. If they gave me a chance to talk they would have picked up I have multifocals and son's frames were broken. I did manage to get in that I'm unemployed and that its my first time as much as my dignity could muster. Just turned me away with abrupt instructions "you must have a letter"and said "it's not a walk in.." and carried on with the queue? No empathy or compassion or even consideration for any further checks. Sad how our hospitals lack the care people actually need. It's not a profession for everyone. Thank you for the true "eye opener" McCords.
Helpful (0)
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David G
1 reviews | Active since Jan 2020
8 Jul 2025, 06:30
Disgusted Eye opener
First time revisiting this hospital after having 2 eye operations to remove cataracts in my 20's, waited 3 hours from 5am in the morning bug turned away due to no referral letter. Person didn't even bother to screen check me or my son's eyes at least as a screen test. If they gave me a chance to talk they would have picked up I have multifocals and son's frames were broken. I did manage to get in that I'm unemployed and that its my first time as much as my dignity could muster. Just turned me away with abrupt instructions "you must have a letter"and said "it's not a walk in.." and carried on with the queue? No empathy or compassion or even consideration for any further checks. Sad how our hospitals lack the care people actually need. It's not a profession for everyone. Thank you for the true "eye opener" McCords.
0
Replies (0)gT
george T
1 reviews | Active since Jan 2020
16 Oct 2024, 13:32
Mccords Excellent
Shout out to Mccords Hospital. For being clean, fast and professional. Then a big shout out to Dr Patricia and her staff for making a big dude like me feel comfortable before starting the process. Then also the ladies in Ward A, fast, friendly and caring. Big up to all off you.
Helpful (0)
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george T
1 reviews | Active since Jan 2020
16 Oct 2024, 13:32
Mccords Excellent
Shout out to Mccords Hospital. For being clean, fast and professional. Then a big shout out to Dr Patricia and her staff for making a big dude like me feel comfortable before starting the process. Then also the ladies in Ward A, fast, friendly and caring. Big up to all off you.
0
Replies (0)DS
Dhanz S
1 reviews | Active since Jan 2020
13 Aug 2024, 11:59
Disheartening Treatment Received
I am writing to express my deep disappointment and frustration with the service my elderly mother received at your hospital today. My mother, a pensioner from Dundee in Northern KZN, traveled 400 km to Durban to seek medical attention for her cataracts, following the information provided to us last week. We were informed that a referral letter and a confirmation from SASSA were necessary for her to receive treatment. Despite informing your staff of her long journey and her lack of local family accommodations, my mother was turned away by the doctors in Room 6 upon her arrival. This situation is not only disheartening but raises serious concerns about the adherence to the ethical standards expected of healthcare professionals. It is troubling that she was denied care despite having followed the prescribed procedure and having traveled such a significant distance under challenging circumstances. Could you please clarify whether it is indeed your policy to limit services to patients within the Durban area? Moreover, I would like to understand what the ethical and professional standards are for your staff, especially regarding the treatment of patients who come from afar in need of urgent care. I will be forwarding this complaint to the MEC for the Department of Health, as I believe this situation warrants further scrutiny.
Helpful (0)
|Replies (0)DS
Dhanz S
1 reviews | Active since Jan 2020
13 Aug 2024, 11:59
Disheartening Treatment Received
I am writing to express my deep disappointment and frustration with the service my elderly mother received at your hospital today. My mother, a pensioner from Dundee in Northern KZN, traveled 400 km to Durban to seek medical attention for her cataracts, following the information provided to us last week. We were informed that a referral letter and a confirmation from SASSA were necessary for her to receive treatment. Despite informing your staff of her long journey and her lack of local family accommodations, my mother was turned away by the doctors in Room 6 upon her arrival. This situation is not only disheartening but raises serious concerns about the adherence to the ethical standards expected of healthcare professionals. It is troubling that she was denied care despite having followed the prescribed procedure and having traveled such a significant distance under challenging circumstances. Could you please clarify whether it is indeed your policy to limit services to patients within the Durban area? Moreover, I would like to understand what the ethical and professional standards are for your staff, especially regarding the treatment of patients who come from afar in need of urgent care. I will be forwarding this complaint to the MEC for the Department of Health, as I believe this situation warrants further scrutiny.
0
Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
16 May 2023, 12:56
McCords hospital staff are making a positive difference.
Went to McCords hospital yesterday. We were totally impressed with their system .Inside the wards were like a private hospital. My in-law was being admitted. It was after 2 one of the nurses asked her if she wanted to have lunch, I was so shocked with the care being given.
Helpful (0)
|Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
16 May 2023, 12:56
McCords hospital staff are making a positive difference.
Went to McCords hospital yesterday. We were totally impressed with their system .Inside the wards were like a private hospital. My in-law was being admitted. It was after 2 one of the nurses asked her if she wanted to have lunch, I was so shocked with the care being given.
0
Replies (0)RH
Ruwaida H
1 reviews | Active since Jan 2020
10 Feb 2023, 12:17
Bad service
I had phoned 0312685700, several times between myself and my spouse only to obtain information about the Clinic since no one answers the Clinic number of 0312685725. The phonecalls were either unanswered or after being answered, the lady that answers the phone is abrupt and cuts the call. The phone calls are made at our expense. If the person that answers a phonecall in that manner, I wonder what level of service would've given to the patients. It is so disappointing that professional and good etiquette is of no value, it's in contradiction to McCords values. Pathetic.
Helpful (0)
|Replies (0)RH
Ruwaida H
1 reviews | Active since Jan 2020
10 Feb 2023, 12:17
Bad service
I had phoned 0312685700, several times between myself and my spouse only to obtain information about the Clinic since no one answers the Clinic number of 0312685725. The phonecalls were either unanswered or after being answered, the lady that answers the phone is abrupt and cuts the call. The phone calls are made at our expense. If the person that answers a phonecall in that manner, I wonder what level of service would've given to the patients. It is so disappointing that professional and good etiquette is of no value, it's in contradiction to McCords values. Pathetic.
0
Replies (0)BH
Bron H
1 reviews | Active since Jan 2020
27 Sept 2022, 18:56
Disturbing service and disgust at McCords Hospital
Disgusting service at Mccords hospital. I was a patient there in 2020 being treated for the Eye disease toxoplasmosis being on aggressive treatment day to day. This is a disease where if left untreated could lead to blindness. I was eventually referred to albert luthuli opt****logist who prescribed treatment that was able to clear out my eye. It is now 2022 and i had to return because my eye started giving me issues where my vision is blurred again and i am not able to see. I attended Mccords at 6 in the morning at 12 we were still not seen to eventually when our files were taken in at 1230 when i got to the front desk without being examined, without seeing any doctor. Or anyone looking at the severity of my eye. I was told that i need to go straight to bookings. For an appointment to come back. NO Examination DOne. No Contact with a doctor. NO Medications provided At the moment my eye is in pain. My vision is slowly diming in my eye that i am not even able to work properly due to this infection. I spent the whole day sitting and waiting to be seen to and was sent straight to booking. When i get to bookings and this is the worse part. The booking that was set is not even for this year it is for February 2024. NOW how can people call themselves doctors? A person could lose thier eye sight due to Doctors being lazy to see to patients. The attitude of the staff its self is the most disgusting and unhelpful ever. Unconcerned, lack of emphathy. I am suffering with toxoplasmosis and i get a booking for blady two years later? Who the heck operates like that. If a person is sickly today are u going to tell them come back in two years to be seen to? I am really overly disgusted and shocked. Eyes are the most important part needed i could go blind by that time. Yet they were comfortable to just say oh come back.
Helpful (0)
|Replies (0)BH
Bron H
1 reviews | Active since Jan 2020
27 Sept 2022, 18:56
Disturbing service and disgust at McCords Hospital
Disgusting service at Mccords hospital. I was a patient there in 2020 being treated for the Eye disease toxoplasmosis being on aggressive treatment day to day. This is a disease where if left untreated could lead to blindness. I was eventually referred to albert luthuli opt****logist who prescribed treatment that was able to clear out my eye. It is now 2022 and i had to return because my eye started giving me issues where my vision is blurred again and i am not able to see. I attended Mccords at 6 in the morning at 12 we were still not seen to eventually when our files were taken in at 1230 when i got to the front desk without being examined, without seeing any doctor. Or anyone looking at the severity of my eye. I was told that i need to go straight to bookings. For an appointment to come back. NO Examination DOne. No Contact with a doctor. NO Medications provided At the moment my eye is in pain. My vision is slowly diming in my eye that i am not even able to work properly due to this infection. I spent the whole day sitting and waiting to be seen to and was sent straight to booking. When i get to bookings and this is the worse part. The booking that was set is not even for this year it is for February 2024. NOW how can people call themselves doctors? A person could lose thier eye sight due to Doctors being lazy to see to patients. The attitude of the staff its self is the most disgusting and unhelpful ever. Unconcerned, lack of emphathy. I am suffering with toxoplasmosis and i get a booking for blady two years later? Who the heck operates like that. If a person is sickly today are u going to tell them come back in two years to be seen to? I am really overly disgusted and shocked. Eyes are the most important part needed i could go blind by that time. Yet they were comfortable to just say oh come back.
0
Replies (0)SR
SHEROMA R
1 reviews | Active since Jan 2020
9 Jun 2020, 04:36
Disgusting attitudes of Security and Staff at McCords Hospital
Due to the current pandemic which we are all currently facing in this country and all over the world, I completely understand the process of wearing a mask, washing your hands and sanitizing your hands, the screening process etc at any place you go to these days. At some shopping malls, hospitals they have proper posters placed on walls and pillars at their main entrances educating and informing the public in what is the processes/steps to follow before they are allowed to enter a building or shopping mall or hospital or clinic for that matter. Unfortunately your hospital has completely missed the plot at your main entrance you DO not have signage indicating to your patients that they now need to walk across the road to sit under the carport enclosure so that they can get screened, that they need to wear a mask, they need to sanitizer their hands and that they need to enter their contact details of themselves and any person's accompanying the patient your hospital has failed miserably in this. Your security guards need to be further educated on how to treat the elderly that come to your facilities, your security guards are racist and arrogant. I witnessed this morning how arrogantly they treated and elderly who could bearly walk without the support of someone helping her to walk and neither did she have good eyesight, bear in mind that some of these elderly patients are being dropped off by either a neighbor or family member and if systems are now changing due to this pandemic there needs to be proper board signs explaining to people this is what will occur upon your arrival. Instead of sanitizing their hands first and getting this old person to sit down and then ask them for their appointment card etc they more interested in the accompanying person was not wearing a mask? The person clearly was wearing a scarf around their face which they security refused to accept what nonsense is this kind of behavior. Often the complaints relayed to your team of members at your hospital who are in charge of addressing all these queries is often turned a deaf ear and blind eye to these complaints. Please get down to the ground level and know that some of these patients are sitting in the cold from early as 4:30am to been seen at your facilities which only opens at 8:am and even then your employees are gone off to have their breakfast etc before they attend to these patients. These people are old and they should be attended to as soon as possible. Kindly get your hospital security and employees act together cos their attitudes really stink and so too is your service delivery from clinical team, pharmacists, the person giving appointments they need to trained on how to be more compassionate to these elderly patients.
Helpful (0)
|Replies (0)SR
SHEROMA R
1 reviews | Active since Jan 2020
9 Jun 2020, 04:36
Disgusting attitudes of Security and Staff at McCords Hospital
Due to the current pandemic which we are all currently facing in this country and all over the world, I completely understand the process of wearing a mask, washing your hands and sanitizing your hands, the screening process etc at any place you go to these days. At some shopping malls, hospitals they have proper posters placed on walls and pillars at their main entrances educating and informing the public in what is the processes/steps to follow before they are allowed to enter a building or shopping mall or hospital or clinic for that matter. Unfortunately your hospital has completely missed the plot at your main entrance you DO not have signage indicating to your patients that they now need to walk across the road to sit under the carport enclosure so that they can get screened, that they need to wear a mask, they need to sanitizer their hands and that they need to enter their contact details of themselves and any person's accompanying the patient your hospital has failed miserably in this. Your security guards need to be further educated on how to treat the elderly that come to your facilities, your security guards are racist and arrogant. I witnessed this morning how arrogantly they treated and elderly who could bearly walk without the support of someone helping her to walk and neither did she have good eyesight, bear in mind that some of these elderly patients are being dropped off by either a neighbor or family member and if systems are now changing due to this pandemic there needs to be proper board signs explaining to people this is what will occur upon your arrival. Instead of sanitizing their hands first and getting this old person to sit down and then ask them for their appointment card etc they more interested in the accompanying person was not wearing a mask? The person clearly was wearing a scarf around their face which they security refused to accept what nonsense is this kind of behavior. Often the complaints relayed to your team of members at your hospital who are in charge of addressing all these queries is often turned a deaf ear and blind eye to these complaints. Please get down to the ground level and know that some of these patients are sitting in the cold from early as 4:30am to been seen at your facilities which only opens at 8:am and even then your employees are gone off to have their breakfast etc before they attend to these patients. These people are old and they should be attended to as soon as possible. Kindly get your hospital security and employees act together cos their attitudes really stink and so too is your service delivery from clinical team, pharmacists, the person giving appointments they need to trained on how to be more compassionate to these elderly patients.
0
Replies (0)