Broke my laptop and scammed me!

This store BROKE my laptop and SCAMMED ME. We took it in for a new battery (Old battery) as well as a RAM upgrade (Main issues). Their technician told us it was all fixed up and working and told us to come collect it. We have proof.

We came to collect it and my dad couldn't switch it on (They thought we'd just take it home without checking that it was working and that it would be our problem). The technician thought "that was weird" and tried switching it on again and it wouldn't switch on (Keep in mind that he said it was working during the RAM upgrade). There were two witnesses - a man and their accountant/book keeper.

They called us to tell us that the laptop wasn't recoverable and that the motherboard was fried from a sudden heat source (My dad peered through the window and saw their technician using a glue gun while working on my laptop).

They gave us a replacement laptop of the same model but a different graphics card and claimed it was "better" than my last laptop. I tried it out and saw that the graphics card was considerably worse and not the same standard as my old laptop. I emailed them about it and they told me to bring it back to the store and they'd discuss a solution the same day.

We brought it in today and they took the laptop back and claimed that we were the ones who broke the laptop and would not let us leave with the replacement!!! They said that the monitor was the reason the laptop wasn't switching on (It had apparently now suddenly "died") and that it wasn't their fault. They not only broke my laptop but scammed me out of the replacement in such a shady way. They made as if they were going to provide a solution but just wanted to get me to bring the laptop to keep their money.

We will be going to the South African consumer council and taking legal action.