Technician Broke Laptop and Scammed Me

Around a month ago we brought in my Lenovo 330 IdeaPad laptop for a simple hinge repair (main issue), a RAM upgrade and clean.

My father mentioned that I was buying a new battery for it and we were told by your technician that you may have the battery in stock. My dad phoned me after he first visited and suggested that I buy a battery from you although I had already ordered one from Takealot and said I could just return the Takealot one since it would work out cheaper if I bought it from Mega-IT Stores.

We agreed to buying a new battery from your store and an invoice was sent over by your technician. Please see the attached invoice from your store.

Please note that the order date for my battery from Takealot was the 18th of April and the invoice from your store is dated the 21st of April (See the screenshot attached). I have this as proof for you to see. We went to your store days after I had purchased the battery. We never brought the laptop to you with any other intention than to repair the hinges and do a RAM upgrade. The laptop was never broken and was working the day before we brought it to you. We never brought it to you to fix anything but the laptop's hinges.

My dad was then called by your technician who said and I quote "your laptop is ready and working with the new RAM. You can come collect it".

My dad went to collect it and before he left he thought he'd check it to make sure everything was in order. He noticed that near the bottom of the laptop screen the bottom black plastic was popping out - an issue that wasn't there before when we first brought the laptop in. He inquired about that and Rogan said it must have broke during the hinge repair and he didn't see it and would fix it. (Again, Rogan caused that by not doing a good job and gave us the all clear to take it home). What would have happened here if my dad hadn't checked?

Then my dad asked if the RAM was in (he was worried about the service after seeing the poor service done on the hinge repair) and your technician responded that the RAM was in and that "everything was in order" but my dad didn't know how to switch it on. He asked your technician to help him and then the technician switched it on. The Lenovo logo flashed on for a few seconds and then the laptop switched off. It has never done that before. My dad asked what was wrong and your technician said and I quote "I don't know what's wrong. It was working fine. I'll have to take it to the workshop and have a look".

There was another witnesses there besides my dad and Rogan - your accountant/book keeper (Dutch lady). My dad phoned me immediately when it happened to tell me the laptop wasn't switching on and that Rogan was trying to fix it.

My dad was then phoned a few days later by your technician and was told that he couldn't get the laptop to function. He said he was going to reload Windows to try get it to work. This step also failed.

He told us I'd have to take it to another PC repair place to fix it because it was beyond his skill level to fix. This was upsetting because not only did he break my laptop, he was suggesting that I had to pay someone else to fix his mess up.

This is where I got involved because I was very unhappy with the service. I asked to speak to the manager - Nepo. I called Nepo, explained the situation and then Nepo told me he'd speak to the technician and call me back. He called me back later that day to tell me that his technician explained to him that the motherboard had been fried by a sudden heat source (My dad saw Rogan using a glue gun on my laptop, maybe unrelated). He said I could come get a replacement laptop to compensate the damages and that we could come and collect it. He claimed that this replacement laptop was better than my laptop graphics-wise and that it would be an upgrade for me to compensate for the loss.

I tested the replacement laptop out for a few days and found out it was not a good replacement. The graphics card was miles behind my Nvidia one (I researched it) and that this was not on par with my broken laptop and couldn't keep up with software that I use for work. So I was lied to. I was told this laptop would be better than my broken one.

I contacted Nepo and he said I can bring it back to the store and we'll discuss a new, final solution together.

So we brought it back today only for your staff to tell my dad that it was us that broke my laptop, that we can't leave with the replacement laptop and that you would not be compensating us for the laptop broken by your technician. Not only did Nepo lead me on to think that this ordeal would finally be done with, he manipulated me into bringing the laptop back so your business could scam me out of my laptop and not take accountability for your technician's poor service.

Suddenly the excuse by your staff is that it was the graphics card that failed which can "die at any time" compared to the last issue we were told about - which is a very convenient excuse for your technician, right?

My laptop was working fine the night before we brought it to your store, I used it for work. It was working when Rogan worked on it and installed the new RAM - HE SAID HE TESTED IT AND IT WAS WORKING WITH THE NEW RAM - IN FRONT OF YOUR BOOK KEEPER. Without a doubt he had to check if the laptop was working since he had to install the RAM upgrade. Therefore the laptop was working in your store and wasn't broken by us logically, your staff can't suddenly back track on any of this.

Essentially you're trying to tell us that the laptop suddenly "died" after Rogan shut it down after testing the new RAM installation and that you're not liable.

I want a replacement for my laptop or my laptop must be fixed by your staff otherwise this will be escalated. This whole situation has been so shady and dishonest by your company and I will take legal action.