Melody South Africa
Claimed Business
AI Review Summary
Based on recent customer reviews, Melody South Africa faces severe criticism for extremely long delivery delays on pre-orders, with customers reporting wait times of three to six months despite advertised turnaround times of three to six weeks. Customers consistently describe being ignored when seeking updates via email, WhatsApp, and phone. The company's no-refund policy on pre-orders has intensified frustration, with several reviewers accusing the business of being a scam. Some customers report being blocked on social media after requesting refunds. One positive review praised the product quality and fit upon eventual delivery.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-78
Recommended: Unlikely
Review Distribution
1.2|22 Reviews
May '25 - Apr '26
5(4.8%)
4(0%)
3(0%)
2(0%)
1(95.2%)
5(4.8%)
4(0%)
3(0%)
2(0%)
1(95.2%)
Frequently Asked Questions About Melody South Africa
Based on recent customer reviews, Melody South Africa faces severe criticism for extremely long delivery delays on pre-orders, with customers reporting wait times of three to six months despite advertised turnaround times of three to six weeks. Customers consistently describe being ignored when seeking updates via email, WhatsApp, and phone. The company's no-refund policy on pre-orders has intensified frustration, with several reviewers accusing the business of being a scam. Some customers report being blocked on social media after requesting refunds. One positive review praised the product quality and fit upon eventual delivery.
Melody South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Melody South Africa across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nikki Vacy-Lyle
1 reviews | Active since Jan 2020
11 Mar 2026, 05:34
5 Months later and still nothing. Now I'm being ignored
I placed an order for 7 pairs of pants on 18 October 2025 to which I received 1 pair on 23 October. I have sent several emails and WhatsApp messages since to follow up and the last correspondence I received back from them was on 19 January! I have requested updates and feedback, and now I've requested a refund because 5 months is unacceptable to wait! I'm now being ignored. 6 Pairs of pants is not cheap and I haven't received them, nor have I gotten my money back. I am so disappointed and disheartened. I do NOT recommend Happy to provide proof of everything
Helpful (0)
|Replies (0)NV
Nikki Vacy-Lyle
1 reviews | Active since Jan 2020
11 Mar 2026, 05:34
5 Months later and still nothing. Now I'm being ignored
I placed an order for 7 pairs of pants on 18 October 2025 to which I received 1 pair on 23 October. I have sent several emails and WhatsApp messages since to follow up and the last correspondence I received back from them was on 19 January! I have requested updates and feedback, and now I've requested a refund because 5 months is unacceptable to wait! I'm now being ignored. 6 Pairs of pants is not cheap and I haven't received them, nor have I gotten my money back. I am so disappointed and disheartened. I do NOT recommend Happy to provide proof of everything
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Zuzu M
1 reviews | Active since Jan 2020
16 Feb 2026, 11:02
****y response from Melody South Africa - Still no Jeans - Disgusted
I ordered my jeans in Oct, I sent a message last week, this was their response" Hi there, Apologies for delay response. Thank you for your message. We sincerely apologise for the frustration caused by the delay and understand how difficult extended waiting periods can be. At present, we are working through a large operational backlog due to manufacturing delays, seasonal factory closures, and extended confirmation timelines from our production partners. As a result, response times are longer than usual while we prioritise production follow-ups and order fulfilment. Please be assured that your order is active, paid for, and already logged in our system. We are fully aware of all outstanding orders and are actively tracking them — repeated follow-ups are not required for us to monitor progress. We kindly ask for your patience and understanding, as sending multiple messages or repeated queries does not speed up the process and unfortunately diverts administrative time away from production coordination and order resolution. This can delay updates further for everyone involved. Regarding refunds, we need to clarify that refunds are not offered on pre-order or pending production items once processing has commenced. These orders are fulfilled through a production and allocation process and cannot be cancelled once underway. At this stage, we are still awaiting the next confirmation from the factory before we can provide a more precise update. As soon as we receive further information, we will communicate it directly. We appreciate your patience and understanding while we work through this period. Kind regards, Melody Clothing SA
Helpful (0)
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Zuzu M
1 reviews | Active since Jan 2020
16 Feb 2026, 11:02
****y response from Melody South Africa - Still no Jeans - Disgusted
I ordered my jeans in Oct, I sent a message last week, this was their response" Hi there, Apologies for delay response. Thank you for your message. We sincerely apologise for the frustration caused by the delay and understand how difficult extended waiting periods can be. At present, we are working through a large operational backlog due to manufacturing delays, seasonal factory closures, and extended confirmation timelines from our production partners. As a result, response times are longer than usual while we prioritise production follow-ups and order fulfilment. Please be assured that your order is active, paid for, and already logged in our system. We are fully aware of all outstanding orders and are actively tracking them — repeated follow-ups are not required for us to monitor progress. We kindly ask for your patience and understanding, as sending multiple messages or repeated queries does not speed up the process and unfortunately diverts administrative time away from production coordination and order resolution. This can delay updates further for everyone involved. Regarding refunds, we need to clarify that refunds are not offered on pre-order or pending production items once processing has commenced. These orders are fulfilled through a production and allocation process and cannot be cancelled once underway. At this stage, we are still awaiting the next confirmation from the factory before we can provide a more precise update. As soon as we receive further information, we will communicate it directly. We appreciate your patience and understanding while we work through this period. Kind regards, Melody Clothing SA
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Replies (0)GR
Gerda Russell-Brett
1 reviews | Active since Jan 2020
11 Feb 2026, 12:08
Haven't received my order after 10 weeks and counting
I've ordered 2 x leggings on 30 November 2025. To date, 11 February 2026 I haven't received my order nor do Melody respond to ANY of my messages.
Helpful (0)
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Gerda Russell-Brett
1 reviews | Active since Jan 2020
11 Feb 2026, 12:08
Haven't received my order after 10 weeks and counting
I've ordered 2 x leggings on 30 November 2025. To date, 11 February 2026 I haven't received my order nor do Melody respond to ANY of my messages.
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Kevin E
1 reviews | Active since Jan 2020
2 Feb 2026, 09:50
Melody Clothing are *******
Do not buy from this company. I ordered 2 pairs of jeans in October for a Christmas present, It is now February and they have still not sent my order after promising 4-6 weeks max turnaround time. They have spun some story about delays and rain and holidays etc, etc, but now have stopped responded to texts or emails and I cannot get hold of anyone. I have requested a refund but no response. They have ****** my money and make no apologies for it. Be cautious when dealing with Melody Clothing.
Helpful (0)
|Replies (0)KE
Kevin E
1 reviews | Active since Jan 2020
2 Feb 2026, 09:50
Melody Clothing are *******
Do not buy from this company. I ordered 2 pairs of jeans in October for a Christmas present, It is now February and they have still not sent my order after promising 4-6 weeks max turnaround time. They have spun some story about delays and rain and holidays etc, etc, but now have stopped responded to texts or emails and I cannot get hold of anyone. I have requested a refund but no response. They have ****** my money and make no apologies for it. Be cautious when dealing with Melody Clothing.
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Replies (0)GB
Ghil B
1 reviews | Active since Jan 2020
29 Jan 2026, 13:08
Very Disappointed with Melody South Africa – Possible ****
I am extremely disappointed with Melody South Africa and am starting to believe they may be a ****. I paid for 3 items on 18 December 2025 and to this day I have not received them. I have emailed them numerous times, and only once did they respond, saying there was a backlog due to the festive season. Since then, I have sent another 4–5 emails, WhatsApp messages, and even tried calling, but I am being ignored. They read my WhatsApps and don’t bother replying. I understand delays can happen during the festive season, but the least they could do is communicate. It has now been over a month, and I still have no tracking number or update. Their customer service is terrible, and at this point I don’t know if I have been ****med, as no one gets back to me.
Helpful (0)
|Replies (0)GB
Ghil B
1 reviews | Active since Jan 2020
29 Jan 2026, 13:08
Very Disappointed with Melody South Africa – Possible ****
I am extremely disappointed with Melody South Africa and am starting to believe they may be a ****. I paid for 3 items on 18 December 2025 and to this day I have not received them. I have emailed them numerous times, and only once did they respond, saying there was a backlog due to the festive season. Since then, I have sent another 4–5 emails, WhatsApp messages, and even tried calling, but I am being ignored. They read my WhatsApps and don’t bother replying. I understand delays can happen during the festive season, but the least they could do is communicate. It has now been over a month, and I still have no tracking number or update. Their customer service is terrible, and at this point I don’t know if I have been ****med, as no one gets back to me.
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Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
23 Jan 2026, 13:53
26 Weeks, No Pants from Melody Clothing
The reality: 26 Weeks waiting. No refund. No pants. Blocked by the company on Social Media. Pre-Orders do not take 3-5 Weeks as stipulated when ordering. Be prepared to wait….. 26 Weeks ago I placed my order. Week 10 they stopped replying to my emails and WhatsApp’s. Now: They have blocked me on all social platforms because I asked for my order or a refund. There is no refund available on pre-orders. They are still running ads accepting new orders. Ignoring existing customers orders that are still waiting.
Helpful (0)
|Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
23 Jan 2026, 13:53
26 Weeks, No Pants from Melody Clothing
The reality: 26 Weeks waiting. No refund. No pants. Blocked by the company on Social Media. Pre-Orders do not take 3-5 Weeks as stipulated when ordering. Be prepared to wait….. 26 Weeks ago I placed my order. Week 10 they stopped replying to my emails and WhatsApp’s. Now: They have blocked me on all social platforms because I asked for my order or a refund. There is no refund available on pre-orders. They are still running ads accepting new orders. Ignoring existing customers orders that are still waiting.
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Replies (0)SN
Silverback N
1 reviews | Active since Jan 2020
23 Jan 2026, 09:18
Worth the wait
I ordered on pre-order, so there was a bit of extra waiting time, but once my pants arrived, it was absolutely worth it. The quality is amazing, the fit is perfect, and you can really feel the difference compared to other brands. Sometimes good things take a little longer, and in this case, I’m really happy I waited. Would definitely order again.
Helpful (0)
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Silverback N
1 reviews | Active since Jan 2020
23 Jan 2026, 09:18
Worth the wait
I ordered on pre-order, so there was a bit of extra waiting time, but once my pants arrived, it was absolutely worth it. The quality is amazing, the fit is perfect, and you can really feel the difference compared to other brands. Sometimes good things take a little longer, and in this case, I’m really happy I waited. Would definitely order again.
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