MA
Menlyn Auto Bmw
Claimed Business
MA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lawrence S
1 reviews | Active since Jan 2020
2 Feb 2025, 20:10
Bad experience
Walked in there on a Saturday ( yesterday). Nobody on the floor to attend - won't see me again - eill finf another BMW dealer
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Lawrence S
1 reviews | Active since Jan 2020
2 Feb 2025, 20:10
Bad experience
Walked in there on a Saturday ( yesterday). Nobody on the floor to attend - won't see me again - eill finf another BMW dealer
0
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Anonymous
1 reviews | Active since Jan 2020
7 Sept 2024, 08:31
Utterly disappointed
This BMW dealership is by far the worst dealership I’ve dealt with. They’re the closest BMW dealership to me so for convenience I’ve taken my 2 BMWs there for their services and maintenance but I am always left utterly disappointed with the level of service. Today was the tipping point for me. I booked in my X3M in for brake pads which was booked a whole week in advanced but they called me this morning telling me that they do not have the brake pads in stock. They inconvenience me EVER TIME. I am going to look at another dealership in future and take this up with BMW directly. Do NOT deal with this dealership unless you want to be left disappointed.
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Anonymous
1 reviews | Active since Jan 2020
7 Sept 2024, 08:31
Utterly disappointed
This BMW dealership is by far the worst dealership I’ve dealt with. They’re the closest BMW dealership to me so for convenience I’ve taken my 2 BMWs there for their services and maintenance but I am always left utterly disappointed with the level of service. Today was the tipping point for me. I booked in my X3M in for brake pads which was booked a whole week in advanced but they called me this morning telling me that they do not have the brake pads in stock. They inconvenience me EVER TIME. I am going to look at another dealership in future and take this up with BMW directly. Do NOT deal with this dealership unless you want to be left disappointed.
0
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Abi M
1 reviews | Active since Jan 2020
1 Apr 2024, 12:07
BMW menlyn sold a vehicle that was in an accident and they never disclose it
Bought an X3 at BMW menlyn in July 2023 as a family car .Drove it only on weekends and was always packed inside the garage.We were told the vehicle was never involved in an accident..Fast forward December 2023 ,the paint in the front bumper started to crack..We called them,they did not assist .We then went to ARC Montana and we were actually shocked to learn that the car came to them early in 2023 for repainting.That was then when the salesman at BMW menlyn told us that the car only hit a pothole and hence it was repainted.Since it was still under warranty, ARC Montana took it in for paint repairs in January 2024.Then March 2024,the front bumper paint cracks resurface AGAIN..Now we did our own investigation and we learnt that the car was damaged in March 2021 with the value on R120000(R120k) for repairs..To us only major damage can amount to us.We went to Weelee to see if their system can detect that and YES it did ..The same information we got during our investigation is the same as the one we received... Abrie Venter was our salesman under the management of Uwe Ludwig.They failed to be transparent and be honest with what happened to the vehicle..The worst thing is ,they sold it at the market related price knowing very well that it was damaged..Now the vehicle cannot be sold to another dealer because it is classified as being on the accident unless we sell it via auction.
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Abi M
1 reviews | Active since Jan 2020
1 Apr 2024, 12:07
BMW menlyn sold a vehicle that was in an accident and they never disclose it
Bought an X3 at BMW menlyn in July 2023 as a family car .Drove it only on weekends and was always packed inside the garage.We were told the vehicle was never involved in an accident..Fast forward December 2023 ,the paint in the front bumper started to crack..We called them,they did not assist .We then went to ARC Montana and we were actually shocked to learn that the car came to them early in 2023 for repainting.That was then when the salesman at BMW menlyn told us that the car only hit a pothole and hence it was repainted.Since it was still under warranty, ARC Montana took it in for paint repairs in January 2024.Then March 2024,the front bumper paint cracks resurface AGAIN..Now we did our own investigation and we learnt that the car was damaged in March 2021 with the value on R120000(R120k) for repairs..To us only major damage can amount to us.We went to Weelee to see if their system can detect that and YES it did ..The same information we got during our investigation is the same as the one we received... Abrie Venter was our salesman under the management of Uwe Ludwig.They failed to be transparent and be honest with what happened to the vehicle..The worst thing is ,they sold it at the market related price knowing very well that it was damaged..Now the vehicle cannot be sold to another dealer because it is classified as being on the accident unless we sell it via auction.
0
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SM
Sheldon M
1 reviews | Active since Jan 2020
13 Oct 2023, 11:37
Alarming service
I must express my profound disappointment with the service I received for my mini Countryman S' alarm issue. Despite explaining the situation on two separate occasions and scheduling an appointment for Monday, the promised return date was continuously delayed, ultimately resulting in significant personal expenses for the replacement of the door lock. Regrettably, the issues for which I initially sought assistance were not addressed in any manner. In fact, the door lock that was supposedly replaced now exhibits complete dysfunction, while the alarm continues to disrupt. Additionally, the doors remain unresponsive. The conduct of the driver who transported me to retrieve my vehicle was discourteous, as they failed to acknowledge my presence throughout the journey. To exacerbate matters, while embarking on a journey into the night, I found myself in an isolated area with the car entering a limp mode, accompanied by the ominous illumination of an engine warning light. The overall lack of attention to detail and the deceptive nature of this service experience are deeply disheartening. As such, I strongly caution against engaging with this establishment.
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Sheldon M
1 reviews | Active since Jan 2020
13 Oct 2023, 11:37
Alarming service
I must express my profound disappointment with the service I received for my mini Countryman S' alarm issue. Despite explaining the situation on two separate occasions and scheduling an appointment for Monday, the promised return date was continuously delayed, ultimately resulting in significant personal expenses for the replacement of the door lock. Regrettably, the issues for which I initially sought assistance were not addressed in any manner. In fact, the door lock that was supposedly replaced now exhibits complete dysfunction, while the alarm continues to disrupt. Additionally, the doors remain unresponsive. The conduct of the driver who transported me to retrieve my vehicle was discourteous, as they failed to acknowledge my presence throughout the journey. To exacerbate matters, while embarking on a journey into the night, I found myself in an isolated area with the car entering a limp mode, accompanied by the ominous illumination of an engine warning light. The overall lack of attention to detail and the deceptive nature of this service experience are deeply disheartening. As such, I strongly caution against engaging with this establishment.
0
Replies (0)B
Branden
1 reviews | Active since Jan 2020
3 Aug 2023, 10:54
I was assisted by B...
I was assisted by Braden and California and I had a few concerns about my vehicle repair and the timeline and they went out there way to ensure I had all the details I needed and helped me every step of the way 🙏🏻
Helpful (0)
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Branden
1 reviews | Active since Jan 2020
3 Aug 2023, 10:54
I was assisted by B...
I was assisted by Braden and California and I had a few concerns about my vehicle repair and the timeline and they went out there way to ensure I had all the details I needed and helped me every step of the way 🙏🏻
0
Replies (0)AM
Annie M
1 reviews | Active since Jan 2020
3 Jun 2023, 22:04
BMW Auto Menly
We came to your dealership and saw a car of our dreams and immediately app**** for financing which was approved within 3 days. The staff were very helpful throughout the process which we really appreciated. All went well up to the day we collected the car and we had great celebrations We collected the car and left the dealership hoping that everything was corrected We were given three set of keys including a smart key but were told to return the smart key as it was not for our car We were never told about the digital key and went back to sales person and he told me what more do I need because I use my phone for all functional, I was later assisted by another dealer We later discovered that my BMW app was never downloaded after I was contacted by BMW SA and we went back to the sales person for assistance The app was downloaded and activated by the sales person who quickly took us through some of the functions We started encountering connectivity issues with the car and I immediately went back to the dealership for assistance This whole matter would have been resolved if the handover of the car was done correctly testing all the functions 29/05/2023 We were send from pillar to post as the sales person(Jarmain) said its minor issue and he doesn’t understand why we worried because the car was still drivable the workshop foreman said its not within his scope and there is nothing he can do further sales manager(Sean) blamed it on load shedding and there was other six cars with a similar problems which we found extremely ridiculous I contacted BMW SA for assistance and they send me an email on how to resolve the matter step by step and I was back the following day at the dealership 30/05/2023 I was at the dealership for the whole day with the information from BMW SA but still went home without being helped. My phone was later blamed for malfunctioning and one of your employees (Corne Basson)updated the software on it as an attempt blame me but that too failed I was also blamed for wanting to use the car Wi-Fi for my personal reasons which I found to extremely insulting I then took my phone to iStore to make sure that my phone was fully functional and they found nothing wrong with my phone I can open and lock the car with my phone which proves the point that my phone is fully functional I tried to send location to my car and it searches forever BMW SA send the location to my car it searches forever I was also told by Corne that the emails from BMW was clear that there was nothing wrong with the car but I disputed that nonsense on the spot BMW SA send the location to car and the search never ends After all these attempts your staff still wants to blame my phone The technician(Kris) updated the software on my car using his personal phone without asking for my permission, I find this very offensive as my personal information was used without my consent If using Kris’s phone is standard at your dealership when there is a problem with a customer’s car after it has been sold then I won’t accept it because I want to do things for myself I was even told that I Am using a cheap phone that is why I have a problem, I took offence I really feel hard done by the poor service I received from your staff and found this to be really unprofessional because all we wanted was for the car connectivity be resolved I have never received any form of feedback or update from any member of your team members after these attempts to get my car software challenge be resolved, this so unprofessional When I collected the car later that day there was no technical person to explain what was done on the car but service advisor(Tumi) was left to handle the matter I also found scratches on the car which the sales advisor (Tumi)confirmed they were not there when I left the car(she had a look at the picture taken) 02/06/2023 I again contacted BMW SA for assistance and they also couldn’t connect with my car as it was forever on searching mode There is a challenge with software upgrade/update Bluetooth doesn’t connect once disconnected to reconnect the car must be switched off then start it its only then the Bluetooth will connect Carplay doesn’t function when my personal wifi is on Whatsapp messages no longer reads or communicates but will say something went wrong I want all the functions that attracted me to buy the to available and functional ,that’s all I want
Helpful (0)
|Replies (0)AM
Annie M
1 reviews | Active since Jan 2020
3 Jun 2023, 22:04
BMW Auto Menly
We came to your dealership and saw a car of our dreams and immediately app**** for financing which was approved within 3 days. The staff were very helpful throughout the process which we really appreciated. All went well up to the day we collected the car and we had great celebrations We collected the car and left the dealership hoping that everything was corrected We were given three set of keys including a smart key but were told to return the smart key as it was not for our car We were never told about the digital key and went back to sales person and he told me what more do I need because I use my phone for all functional, I was later assisted by another dealer We later discovered that my BMW app was never downloaded after I was contacted by BMW SA and we went back to the sales person for assistance The app was downloaded and activated by the sales person who quickly took us through some of the functions We started encountering connectivity issues with the car and I immediately went back to the dealership for assistance This whole matter would have been resolved if the handover of the car was done correctly testing all the functions 29/05/2023 We were send from pillar to post as the sales person(Jarmain) said its minor issue and he doesn’t understand why we worried because the car was still drivable the workshop foreman said its not within his scope and there is nothing he can do further sales manager(Sean) blamed it on load shedding and there was other six cars with a similar problems which we found extremely ridiculous I contacted BMW SA for assistance and they send me an email on how to resolve the matter step by step and I was back the following day at the dealership 30/05/2023 I was at the dealership for the whole day with the information from BMW SA but still went home without being helped. My phone was later blamed for malfunctioning and one of your employees (Corne Basson)updated the software on it as an attempt blame me but that too failed I was also blamed for wanting to use the car Wi-Fi for my personal reasons which I found to extremely insulting I then took my phone to iStore to make sure that my phone was fully functional and they found nothing wrong with my phone I can open and lock the car with my phone which proves the point that my phone is fully functional I tried to send location to my car and it searches forever BMW SA send the location to my car it searches forever I was also told by Corne that the emails from BMW was clear that there was nothing wrong with the car but I disputed that nonsense on the spot BMW SA send the location to car and the search never ends After all these attempts your staff still wants to blame my phone The technician(Kris) updated the software on my car using his personal phone without asking for my permission, I find this very offensive as my personal information was used without my consent If using Kris’s phone is standard at your dealership when there is a problem with a customer’s car after it has been sold then I won’t accept it because I want to do things for myself I was even told that I Am using a cheap phone that is why I have a problem, I took offence I really feel hard done by the poor service I received from your staff and found this to be really unprofessional because all we wanted was for the car connectivity be resolved I have never received any form of feedback or update from any member of your team members after these attempts to get my car software challenge be resolved, this so unprofessional When I collected the car later that day there was no technical person to explain what was done on the car but service advisor(Tumi) was left to handle the matter I also found scratches on the car which the sales advisor (Tumi)confirmed they were not there when I left the car(she had a look at the picture taken) 02/06/2023 I again contacted BMW SA for assistance and they also couldn’t connect with my car as it was forever on searching mode There is a challenge with software upgrade/update Bluetooth doesn’t connect once disconnected to reconnect the car must be switched off then start it its only then the Bluetooth will connect Carplay doesn’t function when my personal wifi is on Whatsapp messages no longer reads or communicates but will say something went wrong I want all the functions that attracted me to buy the to available and functional ,that’s all I want
0
Replies (0)KR
Karen R
1 reviews | Active since Jan 2020
26 Oct 2022, 13:31
Pathetic
Last time ever servicing at menlyn…..very unfriendly , treated like 💩! Paid almost R5 000 for oil service on x1! Paid for wash also but car was full of oil finger marks and not washed at all. Also checked my car as usual before service the morning for dents and came back with small dent on edge of door. Phoned and left message for manager days ago but dont even bother to call back. Have been supporting you for many years but never again. Poor!!!
Helpful (0)
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Karen R
1 reviews | Active since Jan 2020
26 Oct 2022, 13:31
Pathetic
Last time ever servicing at menlyn…..very unfriendly , treated like 💩! Paid almost R5 000 for oil service on x1! Paid for wash also but car was full of oil finger marks and not washed at all. Also checked my car as usual before service the morning for dents and came back with small dent on edge of door. Phoned and left message for manager days ago but dont even bother to call back. Have been supporting you for many years but never again. Poor!!!
0
Replies (0)