MB
Mercedes-Benz Bedfordview
Unclaimed Business
MB
Mercedes-Benz Bedfordview
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mercedes-Benz Bedfordview
Mercedes-Benz Bedfordview has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Mercedes-Benz Bedfordview across 49 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYA
YOLANDA A
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
bad service
do you ever answer your calls or get back to your clients. for the past 5 hours ive been trying to get someone just to give or send me a quotation. from reception to the service department to the service manager. like really. no one is answering
Helpful (0)
|Replies (0)YA
YOLANDA A
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
bad service
do you ever answer your calls or get back to your clients. for the past 5 hours ive been trying to get someone just to give or send me a quotation. from reception to the service department to the service manager. like really. no one is answering
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 17:55
DO NOT TAKE YOUR VEHICLE HERE **********LY TERRIBLE
❌ A culture of denial and avoidance Do NOT take your car here. Ever. MERCEDES-BENZ BEDFORDVIEW SERVICE DEPARTMENT I am writing this because I am fed up, deeply frustrated, and absolutely appalled by the ongoing incompetence at Mercedes-Benz Bedfordview. After years of repeated issues, this most recent experience has confirmed that this dealership delivers the worst service I have ever encountered, and has no intention of improving. 1. A Simple BR Service Turned Into a R27,000 Price-Gouging Circus I booked my car in for a standard BR service, yet almost nine hours later, I received a shocking R27,000 quotation—with no explanation for the delay. This dealership’s trend of slow, negligent, and sloppy service echoes what many other customers describe. [hellopeter.com] They also listed dozens of unnecessary items, including the V-belt, which they have replaced multiple times before. Inflated quotes and unnecessary charges are consistent with other customers’ experiences. [hellopeter.com] 2. No One Answers the Phone — Ever My service advisor, Mandisa, is completely unreachable. You call and call, and the phone rings into a void. This is not new—multiple reviewers have described Bedfordview Mercedes as impossible to reach, with phones ringing endlessly and no returned calls. [hellopeter.com], [za.africabz.com] It’s not “premium” service. It’s not even basic courtesy. 3. Gearbox Confusion, Dishonesty & No Diagnosis Not even 12 months ago, I was forced into a gearbox service, and now they insist the gearbox oil needs replacing again—but refuse to give a straight answer. My car has been jerking on acceleration ever since, and they still cannot diagnose it. Other customers similarly report: Wrong diagnostics Ongoing mechanical issues post-service Dealership refusing responsibility [hellopeter.com] 4. The Staff Contradict Each Other & Offer No Real Answers My advisor went on leave. The second advisor was unavailable. 5. My Car Sat for Days With NOTHING Done Even after I authorized the work on the very same Friday absolutely nothing happened for days. I received only useless one-line emails, no updates, no progress, and definitely no urgency. I cant tell you how many messages i left , asked on email for her to call back , and well , the ice on the cake - i have to follow up on my own vehicle and by the 4th day they hadent even started on a service. This is entirely consistent with widespread public complaints about: No updates No follow-ups No action taken on vehicles left with them [hellopeter.com], [za.africabz.com] 6. Management Hides & Does Not Assist The dealer principal sits in his office, visibly present but refusing to step in or support customers. Reviews show that managers: Refuse to provide their names Don’t return calls Fail to follow up on issues [hellopeter.com] Poor leadership is clearly at the root of this failing service department. 7. I Had to Uber There Just to Retrieve My Car After days of nothingness, confusion, and no communication, I finally Ubered to the dealership and physically retrieved my vehicle. This was the last straw. I will be checking my tracker today to find out really where was my car all weekend. ⭐ FINAL VERDICT Mercedes-Benz Bedfordview is not a premium dealership. It is not a trustworthy dealership. It is not even an acceptable dealership. ❌ Price gouging ❌ ********** service ❌ Zero communication ❌ Outrageous quotes ❌ Staff you cannot reach ❌ Dishonesty and incompetence ❌ A culture of denial and avoidance ❌ They ***** your stuff and anything from a part to a mat to a charger IT DISAPPEARS Do NOT take your car here. Ever. Your time, money, and safety are worth far more than what this dealership offers. 🔗 CLEAR LIST OF PUBLIC REVIEWS & SOURCES REFERENCED Below are the exact links to publicly available customer reviews demonstrating consistent patterns of complaints matching my experience: Hellopeter – Multiple Complaints Google reviews here - SPEAK for themselves !!!! Mer Bedford DONT even bother responding to my post here , I dont want to hear it
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 17:55
DO NOT TAKE YOUR VEHICLE HERE **********LY TERRIBLE
❌ A culture of denial and avoidance Do NOT take your car here. Ever. MERCEDES-BENZ BEDFORDVIEW SERVICE DEPARTMENT I am writing this because I am fed up, deeply frustrated, and absolutely appalled by the ongoing incompetence at Mercedes-Benz Bedfordview. After years of repeated issues, this most recent experience has confirmed that this dealership delivers the worst service I have ever encountered, and has no intention of improving. 1. A Simple BR Service Turned Into a R27,000 Price-Gouging Circus I booked my car in for a standard BR service, yet almost nine hours later, I received a shocking R27,000 quotation—with no explanation for the delay. This dealership’s trend of slow, negligent, and sloppy service echoes what many other customers describe. [hellopeter.com] They also listed dozens of unnecessary items, including the V-belt, which they have replaced multiple times before. Inflated quotes and unnecessary charges are consistent with other customers’ experiences. [hellopeter.com] 2. No One Answers the Phone — Ever My service advisor, Mandisa, is completely unreachable. You call and call, and the phone rings into a void. This is not new—multiple reviewers have described Bedfordview Mercedes as impossible to reach, with phones ringing endlessly and no returned calls. [hellopeter.com], [za.africabz.com] It’s not “premium” service. It’s not even basic courtesy. 3. Gearbox Confusion, Dishonesty & No Diagnosis Not even 12 months ago, I was forced into a gearbox service, and now they insist the gearbox oil needs replacing again—but refuse to give a straight answer. My car has been jerking on acceleration ever since, and they still cannot diagnose it. Other customers similarly report: Wrong diagnostics Ongoing mechanical issues post-service Dealership refusing responsibility [hellopeter.com] 4. The Staff Contradict Each Other & Offer No Real Answers My advisor went on leave. The second advisor was unavailable. 5. My Car Sat for Days With NOTHING Done Even after I authorized the work on the very same Friday absolutely nothing happened for days. I received only useless one-line emails, no updates, no progress, and definitely no urgency. I cant tell you how many messages i left , asked on email for her to call back , and well , the ice on the cake - i have to follow up on my own vehicle and by the 4th day they hadent even started on a service. This is entirely consistent with widespread public complaints about: No updates No follow-ups No action taken on vehicles left with them [hellopeter.com], [za.africabz.com] 6. Management Hides & Does Not Assist The dealer principal sits in his office, visibly present but refusing to step in or support customers. Reviews show that managers: Refuse to provide their names Don’t return calls Fail to follow up on issues [hellopeter.com] Poor leadership is clearly at the root of this failing service department. 7. I Had to Uber There Just to Retrieve My Car After days of nothingness, confusion, and no communication, I finally Ubered to the dealership and physically retrieved my vehicle. This was the last straw. I will be checking my tracker today to find out really where was my car all weekend. ⭐ FINAL VERDICT Mercedes-Benz Bedfordview is not a premium dealership. It is not a trustworthy dealership. It is not even an acceptable dealership. ❌ Price gouging ❌ ********** service ❌ Zero communication ❌ Outrageous quotes ❌ Staff you cannot reach ❌ Dishonesty and incompetence ❌ A culture of denial and avoidance ❌ They ***** your stuff and anything from a part to a mat to a charger IT DISAPPEARS Do NOT take your car here. Ever. Your time, money, and safety are worth far more than what this dealership offers. 🔗 CLEAR LIST OF PUBLIC REVIEWS & SOURCES REFERENCED Below are the exact links to publicly available customer reviews demonstrating consistent patterns of complaints matching my experience: Hellopeter – Multiple Complaints Google reviews here - SPEAK for themselves !!!! Mer Bedford DONT even bother responding to my post here , I dont want to hear it
0
Replies (0)CN
Cain N
1 reviews | Active since Jan 2020
7 Mar 2026, 07:03
Mercedes-Benz Bedfordview - Worse Service from Lappies Labuschagne - Reporting to Derk Vanniekerk
I selected Mercedes-Benz Bedfordview to fix my car which is on warranty with Discovery Insure/M-sure because the car was bought from this dealership. I have received the worse service ever. Since my car was delivered to them by a Towing truck on the 19th of February until today I haven't received any feed back progress. When I spoke to M-sure they are also struggling to communicate with this service manager Lappies labuschagne. Though I tried to speak to his Manager Derk Vanniekerk sounded clueless of what is happening in his department. I don't even trust this Lappies guy even quoted my car accordingly. I can be happy if my car can moved from this service manager and handed over to someone who will prioritise this job. I have phoned multiple times, left messages and he doesn't care to call back. When I spoke to Msure they told me that thay are also struggling to get hold of this guy. He does respond even to their emails. This is bad for such a big company.
Helpful (0)
|Replies (0)CN
Cain N
1 reviews | Active since Jan 2020
7 Mar 2026, 07:03
Mercedes-Benz Bedfordview - Worse Service from Lappies Labuschagne - Reporting to Derk Vanniekerk
I selected Mercedes-Benz Bedfordview to fix my car which is on warranty with Discovery Insure/M-sure because the car was bought from this dealership. I have received the worse service ever. Since my car was delivered to them by a Towing truck on the 19th of February until today I haven't received any feed back progress. When I spoke to M-sure they are also struggling to communicate with this service manager Lappies labuschagne. Though I tried to speak to his Manager Derk Vanniekerk sounded clueless of what is happening in his department. I don't even trust this Lappies guy even quoted my car accordingly. I can be happy if my car can moved from this service manager and handed over to someone who will prioritise this job. I have phoned multiple times, left messages and he doesn't care to call back. When I spoke to Msure they told me that thay are also struggling to get hold of this guy. He does respond even to their emails. This is bad for such a big company.
0
Replies (0)LN
Lusani N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:55
Poor service & communication skill is a problem
Management should do something better, there’s always a hiccup some sort 🤦🏾♀️ I have never experienced a smooth professional service. My BP always goes high when I visit the dealer, communication is still a major problem I tell you 😩 the one star they deserve because there’s always one consultant Trish, that always jump in to clear the mess 🥴 other than that I’m thinking of moving to Hyundai I hear their services are very generous….
Helpful (0)
|Replies (0)LN
Lusani N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:55
Poor service & communication skill is a problem
Management should do something better, there’s always a hiccup some sort 🤦🏾♀️ I have never experienced a smooth professional service. My BP always goes high when I visit the dealer, communication is still a major problem I tell you 😩 the one star they deserve because there’s always one consultant Trish, that always jump in to clear the mess 🥴 other than that I’m thinking of moving to Hyundai I hear their services are very generous….
0
Replies (0)AB
Andre B
1 reviews | Active since Jan 2020
19 Feb 2026, 09:02
Dissatisfaction regarding the service I recently received at Mercedes-Benz Bedfordview.
Dissatisfaction regarding the service I recently received at Mercedes-Benz Bedfordview. This was the first time I brought my vehicle to your dealership for a service. My current vehicle is covered under a maintenance plan, and my assigned Service Advisor was Thembi. Throughout the day, Thembi kept in contact with me regarding the progress of my vehicle, which I initially appreciated. During our second-to-last conversation at approximately 12:00, she informed me that my vehicle was being sent to the wash bay. I then asked what time the vehicle would be ready for collection, and she advised that it would be ready at approximately 15:30. However, I have the Mercedes-Benz tracking app installed on my phone, which allows me to view the location of my vehicle. From the time I was told it was going to the wash bay, my vehicle remained stationary in front of the dealership premises. At 14:56, I received a call informing me that the vehicle was ready for collection. Upon arrival, I signed the necessary paperwork. Thembi asked whether I knew where my vehicle was parked, and I confirmed that I did and proceeded to collect it. When I reached my vehicle, I was extremely disappointed to see that it was still dirty. Furthermore, there were visible oily handprints on the bonnet where the mechanics had clearly worked on the vehicle. This raises serious concerns for me: Is this the level of service Mercedes-Benz Bedfordview provides to its customers? Why was the vehicle not properly cleaned before being handed back? How did the Service Advisor not personally verify the condition of the vehicle prior to notifying me that it was ready for collection? In addition, I would like clarity on why AdBlue is not covered under the maintenance plan. This was unexpected and not clearly communicated. As a Mercedes-Benz customer, I expect a significantly higher standard of professionalism, transparency, and vehicle presentation. I trust that this matter will be taken seriously and that I will receive a formal response addressing both the service concerns and the maintenance plan query.
Helpful (0)
|Replies (0)AB
Andre B
1 reviews | Active since Jan 2020
19 Feb 2026, 09:02
Dissatisfaction regarding the service I recently received at Mercedes-Benz Bedfordview.
Dissatisfaction regarding the service I recently received at Mercedes-Benz Bedfordview. This was the first time I brought my vehicle to your dealership for a service. My current vehicle is covered under a maintenance plan, and my assigned Service Advisor was Thembi. Throughout the day, Thembi kept in contact with me regarding the progress of my vehicle, which I initially appreciated. During our second-to-last conversation at approximately 12:00, she informed me that my vehicle was being sent to the wash bay. I then asked what time the vehicle would be ready for collection, and she advised that it would be ready at approximately 15:30. However, I have the Mercedes-Benz tracking app installed on my phone, which allows me to view the location of my vehicle. From the time I was told it was going to the wash bay, my vehicle remained stationary in front of the dealership premises. At 14:56, I received a call informing me that the vehicle was ready for collection. Upon arrival, I signed the necessary paperwork. Thembi asked whether I knew where my vehicle was parked, and I confirmed that I did and proceeded to collect it. When I reached my vehicle, I was extremely disappointed to see that it was still dirty. Furthermore, there were visible oily handprints on the bonnet where the mechanics had clearly worked on the vehicle. This raises serious concerns for me: Is this the level of service Mercedes-Benz Bedfordview provides to its customers? Why was the vehicle not properly cleaned before being handed back? How did the Service Advisor not personally verify the condition of the vehicle prior to notifying me that it was ready for collection? In addition, I would like clarity on why AdBlue is not covered under the maintenance plan. This was unexpected and not clearly communicated. As a Mercedes-Benz customer, I expect a significantly higher standard of professionalism, transparency, and vehicle presentation. I trust that this matter will be taken seriously and that I will receive a formal response addressing both the service concerns and the maintenance plan query.
0
Replies (0)ML
Motso L
1 reviews | Active since Jan 2020
6 Aug 2025, 07:38
Pathetic shuttle service
Servicing here and expecting a shuttle to be on time? Give them O . Empty promises, no communication whatsoever you will waste your time calling in being transferred to people who dont even bother answering their phone .i had to Uber at my own cost when dropping off the car for service yesterday morning. The driver had so many excuses. Later yesterday he called asking to come ,but a bit skeptical I said it'd fine he can pick me up in the morning as he gave me options . Pickup was supposed to be 9am its 9:36 am.hes not answering his phone the switch board lady keeps on transferring me to people who are not answering. If you cant offer a service tell clients so instead of inconveniencing us unnecessarily
Helpful (0)
|Replies (0)ML
Motso L
1 reviews | Active since Jan 2020
6 Aug 2025, 07:38
Pathetic shuttle service
Servicing here and expecting a shuttle to be on time? Give them O . Empty promises, no communication whatsoever you will waste your time calling in being transferred to people who dont even bother answering their phone .i had to Uber at my own cost when dropping off the car for service yesterday morning. The driver had so many excuses. Later yesterday he called asking to come ,but a bit skeptical I said it'd fine he can pick me up in the morning as he gave me options . Pickup was supposed to be 9am its 9:36 am.hes not answering his phone the switch board lady keeps on transferring me to people who are not answering. If you cant offer a service tell clients so instead of inconveniencing us unnecessarily
0
Replies (0)RT
Raylin T
1 reviews | Active since Jan 2020
26 May 2025, 11:48
Poor Mercedes Benz Bedfordview service
By far the worst service I have ever experienced, it is truly poor, I have never had a more difficult time making a service booking, one cannot even lay a complaint by the people in charge, they do not even care! I honestly feel like moving away from the brand!
Helpful (0)
|Replies (0)RT
Raylin T
1 reviews | Active since Jan 2020
26 May 2025, 11:48
Poor Mercedes Benz Bedfordview service
By far the worst service I have ever experienced, it is truly poor, I have never had a more difficult time making a service booking, one cannot even lay a complaint by the people in charge, they do not even care! I honestly feel like moving away from the brand!
0
Replies (0)BP
Bhavesh P
1 reviews | Active since Jan 2020
16 Apr 2025, 15:48
Great service
Amazing dealership. Staff are great and dealership principal is responsive and committed. Had an issue with my car, and this was handled by Lappies. If you go to this dealership and want exceptional service, Lappies is who to ask for. Thanks Lappies you know how to make a customer feel valued and taken care of.
Helpful (0)
|Replies (0)BP
Bhavesh P
1 reviews | Active since Jan 2020
16 Apr 2025, 15:48
Great service
Amazing dealership. Staff are great and dealership principal is responsive and committed. Had an issue with my car, and this was handled by Lappies. If you go to this dealership and want exceptional service, Lappies is who to ask for. Thanks Lappies you know how to make a customer feel valued and taken care of.
0
Replies (0)