MS
Mercedes Sandton
Claimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mercedes Sandton
Mercedes Sandton has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Mercedes Sandton across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSZ
SYDNEY Z
1 reviews | Active since Jan 2020
5 Mar 2026, 14:01
Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton
I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton. We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability. For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency. This is not the level of service one expects from a premium brand dealership. After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release. How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed? How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue? The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable. At this point, this is no longer just about a repair—it is about trust, competence, and accountability. We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management. This matter will not be ignored. We expect urgent and professional intervention. Very disappointing experience from a brand that markets itself as premium.
Helpful (0)
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SYDNEY Z
1 reviews | Active since Jan 2020
5 Mar 2026, 14:01
Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton
I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton. We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability. For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency. This is not the level of service one expects from a premium brand dealership. After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release. How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed? How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue? The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable. At this point, this is no longer just about a repair—it is about trust, competence, and accountability. We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management. This matter will not be ignored. We expect urgent and professional intervention. Very disappointing experience from a brand that markets itself as premium.
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Replies (0)WC
Wesley C
1 reviews | Active since Jan 2020
27 Nov 2025, 11:02
Spam calling
Spam called by service department survey and their service department won't help resolve and have told me to google it. Never give Mercedes your number!!. Will never deal with this dealership again.
Helpful (0)
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Merle E
1 reviews | Active since Jan 2020
14 May 2025, 08:12
No response to information request
I've raised a concern with Ramona (Service agent) about lack of information, failure to provide a copy of the job card i signed and Merc's failure to notice that a fuse for the vehicle radio was missing. She has not provided the requested documentation and has not called back despite an undertaking to do so within an hour. Trying to contact Customer Service Officer Palesa results in me holding on until the phone call drops. Where's the service???
Helpful (0)
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Merle E
1 reviews | Active since Jan 2020
14 May 2025, 08:12
No response to information request
I've raised a concern with Ramona (Service agent) about lack of information, failure to provide a copy of the job card i signed and Merc's failure to notice that a fuse for the vehicle radio was missing. She has not provided the requested documentation and has not called back despite an undertaking to do so within an hour. Trying to contact Customer Service Officer Palesa results in me holding on until the phone call drops. Where's the service???
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 06:52
Horrible Service and Lack of Management
Hat can i say, they know nothing about their parts and management does not work or refuses to answer or return calls. The dealer principal, Jaco Boshoff, is never there, never answers calls and neve return calls. There is no point complaining and nobody does anything, They need a new dealer principal who engages with unhappy customers instead of just ignoring them. Go to any other dealer, stay away form Mercedes Sandton.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 06:52
Horrible Service and Lack of Management
Hat can i say, they know nothing about their parts and management does not work or refuses to answer or return calls. The dealer principal, Jaco Boshoff, is never there, never answers calls and neve return calls. There is no point complaining and nobody does anything, They need a new dealer principal who engages with unhappy customers instead of just ignoring them. Go to any other dealer, stay away form Mercedes Sandton.
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Replies (0)LF
LF F
1 reviews | Active since Jan 2020
20 Nov 2024, 15:46
Urgent Attention Required: Appalling Service Received on 15 November 2024
Dear Mercedes-Benz Sandton Management], I am writing to express my deep dissatisfaction with the service I received from your dealership, following my car's service on Friday, 15 November 2024. I trusted your team to address the issues I raised during the service booking, but I have since discovered that some of these concerns were not addressed, leaving me frustrated and disappointed. After the service, I participated in your customer survey and rated the experience poorly. I also requested a call from a Service Manager to discuss my feedback. Regrettably, to date, I have not received any response or acknowledgment of my concerns. This lack of follow-up reinforces my initial disappointment with the service provided. Today, 20 November 2024, I brought the car back to personally demonstrate the unresolved issues, particularly the persistent and annoying squeaky sound. Instead of receiving a solution-focused response, I was asked to sign for a diagnostic fee before the issue could be assessed. This approach felt insensitive and aggravating, especially considering this problem should have been investigated during the initial service last week. Additionally, I noticed that the odometer reading was not reset to reflect the post-service status, which is a deviation from the standard practice I have come to expect from Mercedes-Benz. This oversight further undermines my confidence in the quality of your service. I urge you to take immediate action to resolve the following: Investigate and address the unresolved issues with my vehicle without imposing additional diagnostic fees. Explain the lack of follow-up on my survey feedback and ensure proper communication going forward. Ensure that the standard servicing protocols, including odometer resets, are consistently upheld. As a loyal Mercedes-Benz customer, I expect service that reflects the premium reputation of your brand. Unfortunately, my recent experiences have fallen far short of this standard. Please get in touch with me at your earliest convenience to discuss how these matters will be rectified.
Helpful (0)
|Replies (0)LF
LF F
1 reviews | Active since Jan 2020
20 Nov 2024, 15:46
Urgent Attention Required: Appalling Service Received on 15 November 2024
Dear Mercedes-Benz Sandton Management], I am writing to express my deep dissatisfaction with the service I received from your dealership, following my car's service on Friday, 15 November 2024. I trusted your team to address the issues I raised during the service booking, but I have since discovered that some of these concerns were not addressed, leaving me frustrated and disappointed. After the service, I participated in your customer survey and rated the experience poorly. I also requested a call from a Service Manager to discuss my feedback. Regrettably, to date, I have not received any response or acknowledgment of my concerns. This lack of follow-up reinforces my initial disappointment with the service provided. Today, 20 November 2024, I brought the car back to personally demonstrate the unresolved issues, particularly the persistent and annoying squeaky sound. Instead of receiving a solution-focused response, I was asked to sign for a diagnostic fee before the issue could be assessed. This approach felt insensitive and aggravating, especially considering this problem should have been investigated during the initial service last week. Additionally, I noticed that the odometer reading was not reset to reflect the post-service status, which is a deviation from the standard practice I have come to expect from Mercedes-Benz. This oversight further undermines my confidence in the quality of your service. I urge you to take immediate action to resolve the following: Investigate and address the unresolved issues with my vehicle without imposing additional diagnostic fees. Explain the lack of follow-up on my survey feedback and ensure proper communication going forward. Ensure that the standard servicing protocols, including odometer resets, are consistently upheld. As a loyal Mercedes-Benz customer, I expect service that reflects the premium reputation of your brand. Unfortunately, my recent experiences have fallen far short of this standard. Please get in touch with me at your earliest convenience to discuss how these matters will be rectified.
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Replies (0)MH
Michele H
1 reviews | Active since Jan 2020
12 Nov 2024, 08:36
Poor communication
I have emailed, called numerous times to inform Mercedes Benz that I no longer drive a Merc and still today I continue to receive information on my service proposal, this is so frustrating and annoying!
Helpful (0)
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Nontokozo M
1 reviews | Active since Jan 2020
2 Nov 2024, 18:48
Mercedes-Benz flagged me as *****ulent for no reason
I wanted to buy a car at Mercedes-Benz in Nelspruit last year (2023). Unfortunately,i did not go through with the purchase. I cancelled the deal with Ms Z Sibanyoni; the sales person who was assisting me. I was so shocked when i was told by my bank on the 22 of January that my ID is flagged as *****ulent by Mercedes-Benz. I then called Mercedes-Benz's head office. I was assisted by Harsha Bhikha, who told me to call South African ***** Prevention Services (SAFPS) because there is nothing, they can do to help me. she further told me that they tagged me as *****ulent because they saw some inconsistences in my pay slips. these people never mentioned this during the application, only when i decided not to buy the car with then they tag my ID as *****ulent. They did not even check with my HR department to see if the pay slips are ***** of not. The saddest part is that this thing is costing me a lot. SAFPS sent me back to Mercedes and Mercedes does the same. I so wish they should own up to their mistake and solve the mess they have created!
Helpful (0)
|Replies (0)NM
Nontokozo M
1 reviews | Active since Jan 2020
2 Nov 2024, 18:48
Mercedes-Benz flagged me as *****ulent for no reason
I wanted to buy a car at Mercedes-Benz in Nelspruit last year (2023). Unfortunately,i did not go through with the purchase. I cancelled the deal with Ms Z Sibanyoni; the sales person who was assisting me. I was so shocked when i was told by my bank on the 22 of January that my ID is flagged as *****ulent by Mercedes-Benz. I then called Mercedes-Benz's head office. I was assisted by Harsha Bhikha, who told me to call South African ***** Prevention Services (SAFPS) because there is nothing, they can do to help me. she further told me that they tagged me as *****ulent because they saw some inconsistences in my pay slips. these people never mentioned this during the application, only when i decided not to buy the car with then they tag my ID as *****ulent. They did not even check with my HR department to see if the pay slips are ***** of not. The saddest part is that this thing is costing me a lot. SAFPS sent me back to Mercedes and Mercedes does the same. I so wish they should own up to their mistake and solve the mess they have created!
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Replies (0)CH
Charmaine H
1 reviews | Active since Jan 2020
23 Sept 2024, 12:25
Car tracker tampering by service department
I brought my car to Mercedes-Benz in Sandton for service on September 11, 2024. During the day, they informed me that they needed to order parts and that my car required a software update. Upon retrieving my vehicle from the service center on the same day, I proceeded home. However, the following night, as I was organizing my belongings in the back passenger area, I discovered a long wire and investigated its origin. Tracing the wire back, I found it protruding from the lower portion of the dashboard. It is important to note that I was the sole driver of my car, and there were no instances where I had entrusted it to anyone else or taken it to a car wash, which could have potentially led to tampering. Despite my best efforts, I was unable to return my vehicle to the dealership on Friday due to pressing work obligations. I contacted the dealership the following Saturday morning on September 21, 2024, only to be informed that they could not assist me and that I should not come to the facility. I eventually brought my car back to the dealership on September 23, 2024 to inquire about the unexpected wires protruding from my dashboard. However, the dealership representatives claimed that this issue was unrelated to their work and asserted that the wires belonged to my vehicle's tracking system. To have those wires fixed, I now need to pay close to R1200. Frustratingly, why would anyone from the service department tamper with my car's tracking device? That is unacceptable
Helpful (0)
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Charmaine H
1 reviews | Active since Jan 2020
23 Sept 2024, 12:25
Car tracker tampering by service department
I brought my car to Mercedes-Benz in Sandton for service on September 11, 2024. During the day, they informed me that they needed to order parts and that my car required a software update. Upon retrieving my vehicle from the service center on the same day, I proceeded home. However, the following night, as I was organizing my belongings in the back passenger area, I discovered a long wire and investigated its origin. Tracing the wire back, I found it protruding from the lower portion of the dashboard. It is important to note that I was the sole driver of my car, and there were no instances where I had entrusted it to anyone else or taken it to a car wash, which could have potentially led to tampering. Despite my best efforts, I was unable to return my vehicle to the dealership on Friday due to pressing work obligations. I contacted the dealership the following Saturday morning on September 21, 2024, only to be informed that they could not assist me and that I should not come to the facility. I eventually brought my car back to the dealership on September 23, 2024 to inquire about the unexpected wires protruding from my dashboard. However, the dealership representatives claimed that this issue was unrelated to their work and asserted that the wires belonged to my vehicle's tracking system. To have those wires fixed, I now need to pay close to R1200. Frustratingly, why would anyone from the service department tamper with my car's tracking device? That is unacceptable
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