MB
Mercedez Benz Constantia Kloof
Unclaimed Business
MB
Mercedez Benz Constantia Kloof
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Mercedez Benz Constantia Kloof
Mercedez Benz Constantia Kloof has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Mercedez Benz Constantia Kloof across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWE
Wayne E
1 reviews | Active since Jan 2020
26 Feb 2026, 11:47
An Absolute Shocker of Service
The service at this dealership has been nothing short of unacceptable. My vehicle has now been with them for 10 days with zero proactive updates. Ive received NO information as to what was happening. Even worse, the issue they are supposedly working on is the same problem I originally brought the car in for, which they failed to resolve the first time. While the car was there previously, I also requested a full service — and the bill came to over R50,000. When it came to invoicing and collecting payment, the dealership was suddenly efficient, responsive, and full of feedback. Yet now, when I’ve returned the vehicle because the original fault was never fixed, getting even the smallest update has become a mission. Every time I called, I was told someone would “find out and call me back.” Not once did anyone actually return a call. Today, I phoned again to escalate the matter to the service manager, Quintin. Instead of assistance, I was simply left on the line with no acknowledgement, no update, and not even the courtesy of offering a call-back. Nothing. Absolutely nothing. This level of service is pathetic and completely unprofessional. It’s no surprise the brand is losing credibility in South Africa when this is the standard customers are expected to accept.
Helpful (0)
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Wayne E
1 reviews | Active since Jan 2020
26 Feb 2026, 11:47
An Absolute Shocker of Service
The service at this dealership has been nothing short of unacceptable. My vehicle has now been with them for 10 days with zero proactive updates. Ive received NO information as to what was happening. Even worse, the issue they are supposedly working on is the same problem I originally brought the car in for, which they failed to resolve the first time. While the car was there previously, I also requested a full service — and the bill came to over R50,000. When it came to invoicing and collecting payment, the dealership was suddenly efficient, responsive, and full of feedback. Yet now, when I’ve returned the vehicle because the original fault was never fixed, getting even the smallest update has become a mission. Every time I called, I was told someone would “find out and call me back.” Not once did anyone actually return a call. Today, I phoned again to escalate the matter to the service manager, Quintin. Instead of assistance, I was simply left on the line with no acknowledgement, no update, and not even the courtesy of offering a call-back. Nothing. Absolutely nothing. This level of service is pathetic and completely unprofessional. It’s no surprise the brand is losing credibility in South Africa when this is the standard customers are expected to accept.
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Replies (0)KT
Khathu T
1 reviews | Active since Jan 2020
10 Sept 2025, 11:56
Very dissapointed customer from Mercedes Benz Constantia Kloof
Worst dealership ever in the westrand. Don't take your car there if you want any help. I took my car in with the engine issue, and it took them over a year to fix the problem. I replaced the pump, replaced the ignition oil, and I was paying every time with no help. Nishelle Naiker is one of the useless service advisors ever; all she cares about is taking money from the customer and offering no help. I booked in the car for the engine light, and less than a week the car was showing the engine light again and i took the car in again, and it took them over 2 weeks to check car and she came up with an expensive quote and i knew that they were not going to fix the problem, but they just wanted to take more money from me. I am never going to take my car there, and also not going to buy any Mercedes-Benz car ever again. Please never take your car to Merc Constantia Kloof, very useless car dealership
Helpful (0)
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Khathu T
1 reviews | Active since Jan 2020
10 Sept 2025, 11:56
Very dissapointed customer from Mercedes Benz Constantia Kloof
Worst dealership ever in the westrand. Don't take your car there if you want any help. I took my car in with the engine issue, and it took them over a year to fix the problem. I replaced the pump, replaced the ignition oil, and I was paying every time with no help. Nishelle Naiker is one of the useless service advisors ever; all she cares about is taking money from the customer and offering no help. I booked in the car for the engine light, and less than a week the car was showing the engine light again and i took the car in again, and it took them over 2 weeks to check car and she came up with an expensive quote and i knew that they were not going to fix the problem, but they just wanted to take more money from me. I am never going to take my car there, and also not going to buy any Mercedes-Benz car ever again. Please never take your car to Merc Constantia Kloof, very useless car dealership
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Replies (0)NN
Nomawethu N
1 reviews | Active since Jan 2020
13 Jul 2025, 13:08
The worst service and damages to my car at Mercedes Benz Constantia Kloof
I have had the worst service at Mercedes Benz Constantia Kloof , I first took my car in for service in October 2024, Nishelle Naicker was my service advisor , after collecting the car after sevice , I drove home but could smell oil when I open the vents , she had given me her card , I called her to ask if it’s normal to smell oil , she says yes, because the car was just worked on … I must call if it persists … on Monday I called again and she said if it’s inconsistent then I should not worry , I couldn’t understand the explanation of what it could be, she also mentioned that it would be pointless because if I bring the car and they find nothing wrong they will charge me for looking at the car… and she mentioned by the way that my brakes might need change she forgot to mention it on Friday because she had a busy day and didn’t want to keep my car any further because I was already complaining about my car not being attended to for a full day … she also mentioned it was a very busy day for her. The smell persisted on and off until I pick up there was oil drops were I packed , I made a booking, Mark was my service advisor , I share my complaint about this , he went to have a chat with Nishelle while I was there clearly she denied and Mark told me that it was long after the service, this might not be related … he will strip the car diagnose and advise I was told that only my fuel hose were leaking and everything els was okay, four days after taking back the car, I got an engine light , drove to Mercedes , they diagnosed the car and told me the thermostat was faulty but I can drive the car home and bring it in the next day if which I did. I was handed over to Nishelle Naicke again after specifically asking not to work with her again… she did not disappoint, she off the bat advise that my insurance was going to decline my claim, but she will claim anyway, after then not another word from her , nothing on Tuesday , followed up she **** to her service manager while I was listen on the call she said she responded to the insurance whe the insurance confirmed that they were waiting for pictures from her , Wednesday nothing , Thursday nothing until my constantly calling and nagging on Friday I was given my car, immediately after leaving the dealership I get a deep that the bonnet of the car is not closed , the driver ‘s number was the only number that got answered he asked me to drive back so that he could help me but I was on the freeway and couldn’t turn back, had to wait for my partner at the nearest garage. on Saturday morning while driving out another notification on the car “ check coolant and by the way my tyre pressure is also faulty” I regret the day I chose that dealership to take my car . Obviously I am a black woman no one takes my complaints seriously they are just pushed under the carpet and they are waiting for Nishelle to tell her side , maybe she will respond whe she is back from leave .
Helpful (0)
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Nomawethu N
1 reviews | Active since Jan 2020
13 Jul 2025, 13:08
The worst service and damages to my car at Mercedes Benz Constantia Kloof
I have had the worst service at Mercedes Benz Constantia Kloof , I first took my car in for service in October 2024, Nishelle Naicker was my service advisor , after collecting the car after sevice , I drove home but could smell oil when I open the vents , she had given me her card , I called her to ask if it’s normal to smell oil , she says yes, because the car was just worked on … I must call if it persists … on Monday I called again and she said if it’s inconsistent then I should not worry , I couldn’t understand the explanation of what it could be, she also mentioned that it would be pointless because if I bring the car and they find nothing wrong they will charge me for looking at the car… and she mentioned by the way that my brakes might need change she forgot to mention it on Friday because she had a busy day and didn’t want to keep my car any further because I was already complaining about my car not being attended to for a full day … she also mentioned it was a very busy day for her. The smell persisted on and off until I pick up there was oil drops were I packed , I made a booking, Mark was my service advisor , I share my complaint about this , he went to have a chat with Nishelle while I was there clearly she denied and Mark told me that it was long after the service, this might not be related … he will strip the car diagnose and advise I was told that only my fuel hose were leaking and everything els was okay, four days after taking back the car, I got an engine light , drove to Mercedes , they diagnosed the car and told me the thermostat was faulty but I can drive the car home and bring it in the next day if which I did. I was handed over to Nishelle Naicke again after specifically asking not to work with her again… she did not disappoint, she off the bat advise that my insurance was going to decline my claim, but she will claim anyway, after then not another word from her , nothing on Tuesday , followed up she **** to her service manager while I was listen on the call she said she responded to the insurance whe the insurance confirmed that they were waiting for pictures from her , Wednesday nothing , Thursday nothing until my constantly calling and nagging on Friday I was given my car, immediately after leaving the dealership I get a deep that the bonnet of the car is not closed , the driver ‘s number was the only number that got answered he asked me to drive back so that he could help me but I was on the freeway and couldn’t turn back, had to wait for my partner at the nearest garage. on Saturday morning while driving out another notification on the car “ check coolant and by the way my tyre pressure is also faulty” I regret the day I chose that dealership to take my car . Obviously I am a black woman no one takes my complaints seriously they are just pushed under the carpet and they are waiting for Nishelle to tell her side , maybe she will respond whe she is back from leave .
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Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
23 May 2025, 10:24
Shocking service
The service offered by this dealership is nothing short of shocking. My car was there for 3 days and the only updates I got were when had to call to find out what was going on. After 3 days they had not repaired the car and was told they need to order parts and that would take 5 days. When I did get my car back after the second booking, the problem still exists. To make it worse, when I opened the bonnet a few days later, I found loose nuts sitting on the side of the engine bay. Even after informing the service advisor and sending pics of the nuts, not even acknowledged or responded to. Is my car safe to drive, who knows what those nuts are meant to secure????? Would highly recommend anyone to avoid this dealer and travel further to get better and more competent service. In fact it has put me off Mercedes and I will go back to BMW for my next vehicle!!
Helpful (0)
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Chris B
1 reviews | Active since Jan 2020
23 May 2025, 10:24
Shocking service
The service offered by this dealership is nothing short of shocking. My car was there for 3 days and the only updates I got were when had to call to find out what was going on. After 3 days they had not repaired the car and was told they need to order parts and that would take 5 days. When I did get my car back after the second booking, the problem still exists. To make it worse, when I opened the bonnet a few days later, I found loose nuts sitting on the side of the engine bay. Even after informing the service advisor and sending pics of the nuts, not even acknowledged or responded to. Is my car safe to drive, who knows what those nuts are meant to secure????? Would highly recommend anyone to avoid this dealer and travel further to get better and more competent service. In fact it has put me off Mercedes and I will go back to BMW for my next vehicle!!
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Replies (0)WB
Willi B
1 reviews | Active since Jan 2020
2 May 2025, 09:17
Vicky Makes Mercedes-Benz Even Better
I’ve had the pleasure of dealing with Vicky Louw at Mercedes-Benz Constantia Kloof on several occasions, and every time she has gone above and beyond. Vicky is consistently helpful, friendly, and positive — it’s always a pleasure interacting with her. Her professionalism and genuine care for customers truly stand out. Highly recommended!
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Willi B
1 reviews | Active since Jan 2020
2 May 2025, 09:17
Vicky Makes Mercedes-Benz Even Better
I’ve had the pleasure of dealing with Vicky Louw at Mercedes-Benz Constantia Kloof on several occasions, and every time she has gone above and beyond. Vicky is consistently helpful, friendly, and positive — it’s always a pleasure interacting with her. Her professionalism and genuine care for customers truly stand out. Highly recommended!
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KHODANI M
1 reviews | Active since Jan 2020
5 Apr 2025, 05:12
Disappointed is an understatement
Pathetic horrible service, lack of accountability and an attempt to **** me! Took my car in for an Engine light problem and paid R23240.40 for an apparent NOC sensor which was supposed to solve the problem, was called that car was ready for collection. Drove 5km and engine light came back on. Booked the car in same time and again was called that the car is ready for collection after “ upgrading the software “ .Worst 3 weeks ever! My car is still at Merc Constantia because I refuse to pay another 29k for an apparently adblue problem. When I ask for the old NOC sensor that was replaced, no one seems to know where it is which is pathetic! Someone needs to catch a wake up really because I am taking this matter further
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KHODANI M
1 reviews | Active since Jan 2020
5 Apr 2025, 05:12
Disappointed is an understatement
Pathetic horrible service, lack of accountability and an attempt to **** me! Took my car in for an Engine light problem and paid R23240.40 for an apparent NOC sensor which was supposed to solve the problem, was called that car was ready for collection. Drove 5km and engine light came back on. Booked the car in same time and again was called that the car is ready for collection after “ upgrading the software “ .Worst 3 weeks ever! My car is still at Merc Constantia because I refuse to pay another 29k for an apparently adblue problem. When I ask for the old NOC sensor that was replaced, no one seems to know where it is which is pathetic! Someone needs to catch a wake up really because I am taking this matter further
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Replies (0)VV
Vernon V
1 reviews | Active since Jan 2020
17 Dec 2024, 10:23
wrong parts supp**** by salesmen
I needed to buy spares and body panels for Mercedes xd250 i took in the bumper for the salesmen tapelo to order me the correct parts to avoid delays with incorrect parts, parts arrived late the fender provided was damaged we came to an arrangement and got it at a better price that was sorted when it was time to fit the washer nozzles and washer on the bumper it was the wrong side supp**** i contacted the salesmen tapelo and he advised me there will be no returns it not his fault now how can it be my fault if i took the bumper to him to supply the parts i did not tell him this part or that part i took the damaged parts over him and his other salesmen had a look and quoted me i then gave them the quote number and paid for these spares the attitude i get is not even funny he said his manager vis also cant help me now that the problem was not made by my mistake i sit with these incorrect parts which then i sourced from a different supplier they services is pathetic motus group please advise how this can be resolved my contact number is 0817278746
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Vernon V
1 reviews | Active since Jan 2020
17 Dec 2024, 10:23
wrong parts supp**** by salesmen
I needed to buy spares and body panels for Mercedes xd250 i took in the bumper for the salesmen tapelo to order me the correct parts to avoid delays with incorrect parts, parts arrived late the fender provided was damaged we came to an arrangement and got it at a better price that was sorted when it was time to fit the washer nozzles and washer on the bumper it was the wrong side supp**** i contacted the salesmen tapelo and he advised me there will be no returns it not his fault now how can it be my fault if i took the bumper to him to supply the parts i did not tell him this part or that part i took the damaged parts over him and his other salesmen had a look and quoted me i then gave them the quote number and paid for these spares the attitude i get is not even funny he said his manager vis also cant help me now that the problem was not made by my mistake i sit with these incorrect parts which then i sourced from a different supplier they services is pathetic motus group please advise how this can be resolved my contact number is 0817278746
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Replies (0)MN
Mandla N
1 reviews | Active since Jan 2020
30 Nov 2024, 16:16
Worse service ever!! Mercedes Benz Constantia Kloof
I left my car at Mercedes Benz Constantia Kloof for service on November 5, 2024. The next day, instead of same day as promised, I got my car back with a broken windscreen. It took 40 minutes longer than expected for the driver to pick me up to collect the car. I was picked up by a Kia that was packed full of people. They wouldn't replace my windscreen when I asked them to. They said they could only pay my access fee if I used my insurance to claim for the damaged windscreen, however, I turned them down. My car is broken down today, November 30, 2024, with an auxi****y battery malfunction. This is a very bad dealership. I paid over R16,000.00, I expected better service and treatment.
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Mandla N
1 reviews | Active since Jan 2020
30 Nov 2024, 16:16
Worse service ever!! Mercedes Benz Constantia Kloof
I left my car at Mercedes Benz Constantia Kloof for service on November 5, 2024. The next day, instead of same day as promised, I got my car back with a broken windscreen. It took 40 minutes longer than expected for the driver to pick me up to collect the car. I was picked up by a Kia that was packed full of people. They wouldn't replace my windscreen when I asked them to. They said they could only pay my access fee if I used my insurance to claim for the damaged windscreen, however, I turned them down. My car is broken down today, November 30, 2024, with an auxi****y battery malfunction. This is a very bad dealership. I paid over R16,000.00, I expected better service and treatment.
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