MH
Mercure Hotel
Unclaimed Business
MH
Mercure Hotel
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Mercure Hotel
Mercure Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Mercure Hotel across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMT
Masego T
1 reviews | Active since Jan 2020
9 May 2025, 19:22
Food at Mercure Hotel midrand
On my arrival at Mercure Hotel midrand for my stay I was welcomed by Chef Josiah, who made sure we don't go to sleep on an empty stomach, Chef Josiah made the best meals , that I have ever had in most hotels 1 thing about him his (kind, understanding, always smiling , make sure you are satisfied I think you chef Josiah, alongside side we had are very own short chef Celiwe who make median rear stake and some nice sources thank you chef . This was not the end we had Chef Mookgo who made the service of Mercure hotel go higher by making sure that the dining area is always clean, making sure that you have eaten and full, mind you she does that in her white t-shirt thank you chef. Lastly the chef that started the day with us and basically gave us a preview how our day will look Chef Emma she cooks the best breakfast around Johannesburg Chef Emma is a very good chef with excellent skill, she didn't just cook but offered us more than food when we got to Mercure hotel it was all cold , but chef Emma made it a home that's why I endend calling her mama she gave us customers service and made us her own children... know I am all spoiled and will be leaving soon, thank you mama for everything. May God bless all of you and would like to meet my chefs on a boat cruise in Dubai as their one of the best.
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Masego T
1 reviews | Active since Jan 2020
9 May 2025, 19:22
Food at Mercure Hotel midrand
On my arrival at Mercure Hotel midrand for my stay I was welcomed by Chef Josiah, who made sure we don't go to sleep on an empty stomach, Chef Josiah made the best meals , that I have ever had in most hotels 1 thing about him his (kind, understanding, always smiling , make sure you are satisfied I think you chef Josiah, alongside side we had are very own short chef Celiwe who make median rear stake and some nice sources thank you chef . This was not the end we had Chef Mookgo who made the service of Mercure hotel go higher by making sure that the dining area is always clean, making sure that you have eaten and full, mind you she does that in her white t-shirt thank you chef. Lastly the chef that started the day with us and basically gave us a preview how our day will look Chef Emma she cooks the best breakfast around Johannesburg Chef Emma is a very good chef with excellent skill, she didn't just cook but offered us more than food when we got to Mercure hotel it was all cold , but chef Emma made it a home that's why I endend calling her mama she gave us customers service and made us her own children... know I am all spoiled and will be leaving soon, thank you mama for everything. May God bless all of you and would like to meet my chefs on a boat cruise in Dubai as their one of the best.
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Replies (0)MS
Marcus S
1 reviews | Active since Jan 2020
9 May 2025, 19:13
Best Chef
Just wanted to send a quick note to say how much I enjoyed the food during my stay at the Mercure Hotel Midrand. The chefs are doing an amazing job! Every meal was delicious and beautifully prepared. Thank you for the wonderful culinary experience. Namely Chef Jossiah Chef Celiwe Chef Emma Chef Mookgo Chef Portia
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Marcus S
1 reviews | Active since Jan 2020
9 May 2025, 19:13
Best Chef
Just wanted to send a quick note to say how much I enjoyed the food during my stay at the Mercure Hotel Midrand. The chefs are doing an amazing job! Every meal was delicious and beautifully prepared. Thank you for the wonderful culinary experience. Namely Chef Jossiah Chef Celiwe Chef Emma Chef Mookgo Chef Portia
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Thula M
1 reviews | Active since Jan 2020
28 Mar 2025, 04:06
Amenities misleading
An iron is listed on the website as one of the amenities available, when you call reception, it's never available. The excuse is that housekeeping did not leave the key. I called twice (different days) , at 6h30 and at 6h45.
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Thula M
1 reviews | Active since Jan 2020
28 Mar 2025, 04:06
Amenities misleading
An iron is listed on the website as one of the amenities available, when you call reception, it's never available. The excuse is that housekeeping did not leave the key. I called twice (different days) , at 6h30 and at 6h45.
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Replies (0)KB
Keith B
1 reviews | Active since Jan 2020
29 Nov 2024, 13:40
No Repsonse- No help
Mecure Hotel Nelspruit(Mbombela) After 3 telephone calls whereby the line is so bad that they cannot understand you nor you understand them. I decided to try email. Which also turned out to an unmitigated disaster. Despite given the wrong email adress initially I tried twice TO NO AVAIL. I just cannot get a response from these people. Not impressed at all considering I have stayed there twice before. They obviously dont need the business I wouldn't bother again.
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Keith B
1 reviews | Active since Jan 2020
29 Nov 2024, 13:40
No Repsonse- No help
Mecure Hotel Nelspruit(Mbombela) After 3 telephone calls whereby the line is so bad that they cannot understand you nor you understand them. I decided to try email. Which also turned out to an unmitigated disaster. Despite given the wrong email adress initially I tried twice TO NO AVAIL. I just cannot get a response from these people. Not impressed at all considering I have stayed there twice before. They obviously dont need the business I wouldn't bother again.
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Replies (0)DM
DUMA M
1 reviews | Active since Jan 2020
10 Dec 2023, 10:41
Good service
We booked at Nelspruit Mercure hotel from Friday 8-10 December and we were using unit500 the staff from reception restaurant have been treating us well the likes of Mlungingis*Sjava* and Nomthandazo to name a few l.We really enjoyed ourselves and loved and appreciated the service Thank you guys🙌🤝
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DUMA M
1 reviews | Active since Jan 2020
10 Dec 2023, 10:41
Good service
We booked at Nelspruit Mercure hotel from Friday 8-10 December and we were using unit500 the staff from reception restaurant have been treating us well the likes of Mlungingis*Sjava* and Nomthandazo to name a few l.We really enjoyed ourselves and loved and appreciated the service Thank you guys🙌🤝
0
Replies (0)TL
Trevor L
1 reviews | Active since Jan 2020
24 Dec 2022, 17:00
Thank you for accommodating us
To Prisca, Lesedi and the rest of the staff at the Mecure Hotel Randburg a big thank you to you for accommodating my family and I after all the mishaps with our accomodation on our recent trip to Johannesburg. Prisca thank you for making our wedding anniversary memorable. I will definitely be back.
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Trevor L
1 reviews | Active since Jan 2020
24 Dec 2022, 17:00
Thank you for accommodating us
To Prisca, Lesedi and the rest of the staff at the Mecure Hotel Randburg a big thank you to you for accommodating my family and I after all the mishaps with our accomodation on our recent trip to Johannesburg. Prisca thank you for making our wedding anniversary memorable. I will definitely be back.
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Replies (0)BG
TM
TMAN M
1 reviews | Active since Jan 2020
14 Oct 2022, 22:12
Noise we couldn't sleep, people talking at night
If you looking for a peaceful weekend get away this place is not the place. My fiancee booked for us a weekend get away for my birthday at Mercure. It's Friday night 23:47pm 14/10/2022 as I m writing this review, and we trying to sleep and there is people outside taking loud, room next door, car hooting and revving, and we have already phoned reception twice and the noise continues. What is annoying is that when we checked-in we did explain to the reception that we don't need noise, we just want to relax, but they still checked in next to us people who are busy making up and down the stairs during the night, talking and laughing. They have other room that are not occupied for the weekend, they should have at least respected our request.
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TMAN M
1 reviews | Active since Jan 2020
14 Oct 2022, 22:12
Noise we couldn't sleep, people talking at night
If you looking for a peaceful weekend get away this place is not the place. My fiancee booked for us a weekend get away for my birthday at Mercure. It's Friday night 23:47pm 14/10/2022 as I m writing this review, and we trying to sleep and there is people outside taking loud, room next door, car hooting and revving, and we have already phoned reception twice and the noise continues. What is annoying is that when we checked-in we did explain to the reception that we don't need noise, we just want to relax, but they still checked in next to us people who are busy making up and down the stairs during the night, talking and laughing. They have other room that are not occupied for the weekend, they should have at least respected our request.
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Replies (0)