Substandard Peanuts

We are all human, we all make mistakes; how we deal with mistakes and address complaints separates us from the next person, or company. I recently bought Messaris roasted salted peanuts, that were unfortunately not up to standard. I voiced my dissatisfaction in an email to Mikhail at Messaris. He responded with an apology and a viable explanation, offering to collect the substandard peanuts and replace them. This was promptly done, with the replacement peanuts being of a standard one would expect from a branded product - fresh, crunchy, salty. I now also have the option to purchase directly from the factory, eliminating the possibility of buying peanuts which may have been sitting too long at the retailer's Distribution Centre, something over which Messaris have no control. Maybe Messaris will even consider an online store. My faith in Messaris peanuts has been restored.