MetroFibre Networx
1 reviews | Active since Member
Disrupted wifi
My network was working smooth until this morning agent. From Metro fibre came to install and I told him fibre was installed last year and everything is working smooth he said he needs to double check he had a machine I don't know what he did but since he left I had no connection since 8:30 I can't even get through them
<div>Dear Lindokuhle,<br><br>Thank you for bringing this to our attention.<br><br>Your concern regarding the loss of connectivity following the technician’s visit has been noted, particularly as the service was functioning normally prior to the attendance. The activity completed during the visit and the current status of your connection will need to be reviewed with the relevant technical team to determine what changes were made and what corrective action is required to restore service.<br><br>Your feedback regarding the difficulty reaching support has also been noted, as clear communication during service interruptions remains important.<br><br>Further feedback will be provided once the responsible team has assessed the matter and confirmed the next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations<br><br></div>
Best regards,
<div>Dear Lindokuhle,<br><br>Thank you for bringing this to our attention.<br><br>Your concern regarding the loss of connectivity following the technician’s visit has been noted, particularly as the service was functioning normally prior to the attendance. The activity completed during the visit and the current status of your connection will need to be reviewed with the relevant technical team to determine what changes were made and what corrective action is required to restore service.<br><br>Your feedback regarding the difficulty reaching support has also been noted, as clear communication during service interruptions remains important.<br><br>Further feedback will be provided once the responsible team has assessed the matter and confirmed the next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations<br><br></div>
Best regards,
<div><!--block-->A car consultant by name of Precious called me and upon checking she said on your record my contract was cancelled last year December and she hangs up..... How is it that my contract was cancelled last year yet every month I'm being debited an I have WiFi connection? Can someone called back and fix this</div>
<div><!--block-->A car consultant by name of Precious called me and upon checking she said on your record my contract was cancelled last year December and she hangs up..... How is it that my contract was cancelled last year yet every month I'm being debited an I have WiFi connection? Can someone called back and fix this</div>
<div>Dear Lindokuhle,<br><br>We have attempted to contact you telephonically but have been unsuccessful. We kindly ask that you refer to your complaint ticket 1262037, where we have shared detailed feedback on the matter via email.<br><br>Please review the information provided and let us know if you require any further assistance. We remain available to work with you to ensure your concerns are fully addressed.<br><br>Thank you for your patience and cooperation.<br><br>Further feedback will be provided once the responsible team has assessed the matter and confirmed the next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations</div>
Best regards,
<div>Dear Lindokuhle,<br><br>We have attempted to contact you telephonically but have been unsuccessful. We kindly ask that you refer to your complaint ticket 1262037, where we have shared detailed feedback on the matter via email.<br><br>Please review the information provided and let us know if you require any further assistance. We remain available to work with you to ensure your concerns are fully addressed.<br><br>Thank you for your patience and cooperation.<br><br>Further feedback will be provided once the responsible team has assessed the matter and confirmed the next steps.<br><br>Best regards,<br>Marilize<br>MetroFibre Complaints & Escalations</div>
Best regards,
<div><!--block-->I need my wifi connection to be restored today</div>
<div><!--block-->I need my wifi connection to be restored today</div>