MetroFibre Networx
1 reviews | Active since Member
EXTREME POOR SERVICE
I'm furious with the constant internet outages. It's unacceptable that this is happening daily, rendering my fibre connection useless. No communication about issues and impossible to reach support. Sort this out NOW. switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.
<div>Dear Lizzy<br><br>Thank you for bringing this matter to our attention.<br><br>We sincerely apologise for the ongoing service disruptions and the frustration and inconvenience this has caused.<br><br>Please be advised that we have escalated your complaint and requested the relevant department to urgently investigate the matter. They are currently reviewing the issue and will provide you with feedback as soon as possible.<br><br>We understand the importance of consistent connectivity and effective communication, and we truly appreciate your patience while we work to resolve this matter.<br><br>Kind Regards,<br>Siboniso<br>MetroFibre Complaints and Escalations<br><br></div>
Best regards,
<div>Dear Lizzy<br><br>Thank you for bringing this matter to our attention.<br><br>We sincerely apologise for the ongoing service disruptions and the frustration and inconvenience this has caused.<br><br>Please be advised that we have escalated your complaint and requested the relevant department to urgently investigate the matter. They are currently reviewing the issue and will provide you with feedback as soon as possible.<br><br>We understand the importance of consistent connectivity and effective communication, and we truly appreciate your patience while we work to resolve this matter.<br><br>Kind Regards,<br>Siboniso<br>MetroFibre Complaints and Escalations<br><br></div>
Best regards,