MH
Metropolitan Health Group
Unclaimed Business
MH
Metropolitan Health Group
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(12.5%)
2(12.5%)
1(75%)
5(0%)
4(0%)
3(12.5%)
2(12.5%)
1(75%)
Frequently Asked Questions About Metropolitan Health Group
Metropolitan Health Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Metropolitan Health Group across 92 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
AN
AZOLA N
1 reviews | Active since Jan 2020
15 Oct 2025, 07:21
UNTRUE LIFE COVER REJECTION REASON
Metroplitan declined a life cover stating(336813842) "Declined due to health condition identified on another application" I did NOT apply for any health cover before this one,, I demand they tell me they got this false information from, this impacts the future of my health policies, where did I apply for them to give me such a response?
Helpful (0)
|Replies (0)AN
AZOLA N
1 reviews | Active since Jan 2020
15 Oct 2025, 07:21
UNTRUE LIFE COVER REJECTION REASON
Metroplitan declined a life cover stating(336813842) "Declined due to health condition identified on another application" I did NOT apply for any health cover before this one,, I demand they tell me they got this false information from, this impacts the future of my health policies, where did I apply for them to give me such a response?
0
Replies (0)U
MH
Margo H
1 reviews | Active since Jan 2020
17 Sept 2025, 09:59
Shocking & Disappointing Service -Gems Membership Blunder
I am disappointing and extremely frustrated with the service received from Metropolitan Health regarding a Gems membership, Main Member passed away on 28th July the medical aid was terminated on 31st July with both Main member and beneficiary being in hospital and step down during this time and beneficiary few days into August now these bills are not being covered and the beneficiary was meant to continue on the medical aid and become main member but instead was loaded as a new member resulting in a late joining fee penalty note that these have been members since 2009, Not only has the death caused immense emotional distress for the family now we battling with hospital bills and a medical aid which is not active for an elderly chronic patient . Many emails and correspondence have been sent since the beginning of August. Absolutely shocking and heartless
Helpful (0)
|Replies (0)MH
Margo H
1 reviews | Active since Jan 2020
17 Sept 2025, 09:59
Shocking & Disappointing Service -Gems Membership Blunder
I am disappointing and extremely frustrated with the service received from Metropolitan Health regarding a Gems membership, Main Member passed away on 28th July the medical aid was terminated on 31st July with both Main member and beneficiary being in hospital and step down during this time and beneficiary few days into August now these bills are not being covered and the beneficiary was meant to continue on the medical aid and become main member but instead was loaded as a new member resulting in a late joining fee penalty note that these have been members since 2009, Not only has the death caused immense emotional distress for the family now we battling with hospital bills and a medical aid which is not active for an elderly chronic patient . Many emails and correspondence have been sent since the beginning of August. Absolutely shocking and heartless
0
Replies (0)A
Asande
1 reviews | Active since Jan 2020
28 Aug 2025, 15:04
Worst service by MH gems 007579242
Disappointed by the way Gems is treating their members. We have sent a membership application form on the 12 of August 2025, two to three weeks later they are telling us that only the manin members details are capture, the dependants are not captured, the application is still not complete, the staff are giving different turn around time as an excuse. How can you capture one application form for two weeks, who does that?, we are following up for the the 3rd time and we are told that the capture is still busy capturing for three weeks?
Helpful (0)
|Replies (0)A
Asande
1 reviews | Active since Jan 2020
28 Aug 2025, 15:04
Worst service by MH gems 007579242
Disappointed by the way Gems is treating their members. We have sent a membership application form on the 12 of August 2025, two to three weeks later they are telling us that only the manin members details are capture, the dependants are not captured, the application is still not complete, the staff are giving different turn around time as an excuse. How can you capture one application form for two weeks, who does that?, we are following up for the the 3rd time and we are told that the capture is still busy capturing for three weeks?
0
Replies (0)KR
Kgomotso R
1 reviews | Active since Jan 2020
4 Jul 2025, 09:06
No response to my first complaint
I submitted a funeral claim 2 weeks back and still haven’t heard from them. This is my second complaint and there’s still no response to my first complaint. That tells you everything about them
Helpful (0)
|Replies (0)KR
Kgomotso R
1 reviews | Active since Jan 2020
4 Jul 2025, 09:06
No response to my first complaint
I submitted a funeral claim 2 weeks back and still haven’t heard from them. This is my second complaint and there’s still no response to my first complaint. That tells you everything about them
0
Replies (0)KR
Kgomotso R
1 reviews | Active since Jan 2020
24 Jun 2025, 20:02
Metropolitan deserves half a star, not a full one
Metropolitan?? No man, I submitted a funeral claim last week, it’s been a week and NOTHING has been done. Doesnt funeral claim scream URGENT?? I have to call and follow up daily and im given the same excuse. It’s been a week! The average funeral claim is 48hrs and you know what? This isn’t the first time this company is making me come to HP. If you don’t complain they don’t attend to you. This is atrocious to say the least
Helpful (0)
|Replies (0)KR
Kgomotso R
1 reviews | Active since Jan 2020
24 Jun 2025, 20:02
Metropolitan deserves half a star, not a full one
Metropolitan?? No man, I submitted a funeral claim last week, it’s been a week and NOTHING has been done. Doesnt funeral claim scream URGENT?? I have to call and follow up daily and im given the same excuse. It’s been a week! The average funeral claim is 48hrs and you know what? This isn’t the first time this company is making me come to HP. If you don’t complain they don’t attend to you. This is atrocious to say the least
0
Replies (0)BT
Bongani T
1 reviews | Active since Jan 2020
11 Jun 2025, 06:25
Bad service
This company is useless to the core. I have had a hospital cash back policy with them for the past 9 years. It pays a cash back every 3 years. Last week on Friday I received a confirmation sms that the funds will be paid into my account. I called the company to check how long it will take? I was advised that the latest is Tuesday. Today ts Wednesday and I call them to check what the problem is, they tell me they are waiting approval to release the funds. This is unacceptable and such incompatancy is not expected from such an entity. Their supervisor by the name of Danise was supposed to call me within 5 to 10 minutes as she was still setting up her Laptop, I call back after 30 minutes and precious Denise can't talk to me as she is busy with another client (a more deserving client I suppose) PLEASE STAY AWAY FROM THIS COMPANY. THEIR WORK ETHIC IS SUB HUMAN THEIR SRAFF IS UNPROFESSIONAL, THEY ARE ****S
Helpful (0)
|Replies (0)BT
Bongani T
1 reviews | Active since Jan 2020
11 Jun 2025, 06:25
Bad service
This company is useless to the core. I have had a hospital cash back policy with them for the past 9 years. It pays a cash back every 3 years. Last week on Friday I received a confirmation sms that the funds will be paid into my account. I called the company to check how long it will take? I was advised that the latest is Tuesday. Today ts Wednesday and I call them to check what the problem is, they tell me they are waiting approval to release the funds. This is unacceptable and such incompatancy is not expected from such an entity. Their supervisor by the name of Danise was supposed to call me within 5 to 10 minutes as she was still setting up her Laptop, I call back after 30 minutes and precious Denise can't talk to me as she is busy with another client (a more deserving client I suppose) PLEASE STAY AWAY FROM THIS COMPANY. THEIR WORK ETHIC IS SUB HUMAN THEIR SRAFF IS UNPROFESSIONAL, THEY ARE ****S
0
Replies (0)