MS
Meubels Stofbaard
Unclaimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
Melissa L
1 reviews | Active since Jan 2020
19 Dec 2024, 04:55
Meubels Stofbaard - Local is not lekker
I ordered and paid for a 1.5m compactum (5 small drawers on top & 3 large drawers at the bottom) on 29 Oct 2024. The quote I received said 15 working days lead time. On 26 Nov 2024 I followed up on the compactum with no response. Followed up again on 27 Nov 2024 and was told that Eric (The owner) had an accident, but he believes my compactum was being finished up. He would call me the next day to confirm. Followed up on 04 Dec 2024 with no response. Followed up again on 05 Dec 2024 and was told it would be ready on 09 Dec 2024. Followed up for address on 06 Dec 2024 with no response. Followed up again on 11 Dec 2024 and was sent a picture of a compactum with 4 small drawers and 3 large drawers. When I queried this he said that they had the wrong picture loaded on the website. The compactum was delivered on 11 Dec 2024. 32 working days after I placed the order. The 2 gentlemen delivered it and placed it in my lounge and left. Upon further inspection I found scuff marks on the top, bubble marks on the plywood bottom drawers and after filling the drawers with stuff, noticed one drawer keeps jumping off the rails. The pencil marks were not removed where they measured, the wood on the sides and top are not pretty pieces of wood. It was finished with a clear coat that doesn't extend to the corners of the compactum. I wish I could post pictures here to share the quality of this compactum. My baby is due Jan 2025 and I am too scared to send it back to them in case I don't get its back in time. We have spent quite a bit of time having to fix the drawer and paint the wood. I am all about supporting local but I am very disappointed with the lack of communication and quality of the product. I am posting this complaint here as I see they have 2 pages on Facebook. An older one with really bad reviews and the newer one with a higher rating. Since I order directly from them and not through Facebook, I was unable to review them but felt that people who spend large amounts of money on these items should have an idea of what they are getting into before placing that order.
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Melissa L
1 reviews | Active since Jan 2020
19 Dec 2024, 04:55
Meubels Stofbaard - Local is not lekker
I ordered and paid for a 1.5m compactum (5 small drawers on top & 3 large drawers at the bottom) on 29 Oct 2024. The quote I received said 15 working days lead time. On 26 Nov 2024 I followed up on the compactum with no response. Followed up again on 27 Nov 2024 and was told that Eric (The owner) had an accident, but he believes my compactum was being finished up. He would call me the next day to confirm. Followed up on 04 Dec 2024 with no response. Followed up again on 05 Dec 2024 and was told it would be ready on 09 Dec 2024. Followed up for address on 06 Dec 2024 with no response. Followed up again on 11 Dec 2024 and was sent a picture of a compactum with 4 small drawers and 3 large drawers. When I queried this he said that they had the wrong picture loaded on the website. The compactum was delivered on 11 Dec 2024. 32 working days after I placed the order. The 2 gentlemen delivered it and placed it in my lounge and left. Upon further inspection I found scuff marks on the top, bubble marks on the plywood bottom drawers and after filling the drawers with stuff, noticed one drawer keeps jumping off the rails. The pencil marks were not removed where they measured, the wood on the sides and top are not pretty pieces of wood. It was finished with a clear coat that doesn't extend to the corners of the compactum. I wish I could post pictures here to share the quality of this compactum. My baby is due Jan 2025 and I am too scared to send it back to them in case I don't get its back in time. We have spent quite a bit of time having to fix the drawer and paint the wood. I am all about supporting local but I am very disappointed with the lack of communication and quality of the product. I am posting this complaint here as I see they have 2 pages on Facebook. An older one with really bad reviews and the newer one with a higher rating. Since I order directly from them and not through Facebook, I was unable to review them but felt that people who spend large amounts of money on these items should have an idea of what they are getting into before placing that order.
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