Complain

Hello Peter My name is lazarus Chauke, my contact details are as follows: 0733585787 lazarusmafika6@gmail.com, I had load account of R3000 in 2017 which I opened at Shoprite, I managed to pay R1000 then things didn't go well at work, and fails to continue settling the loan, in 2021 the loan account was prescribed cause there was no communications between us cause I was battling to repay the loan. Now its over 6years but the loan account is active again, but it was prescribed. how do I deal with such situation? Please help me find out how was reopened again after been prescribed. If it's how things work I should know.

Your help will be greatly appreciated