Traumatised Client

I have always wanted to do permanent makeup due to my fair skin and fair brows etc. I received a recommendation from a friend that had done her brows here and I liked her facebook page and followed it for quite some time to see her work. I had a facial done, as well as a brow tint and thread, to see what her work was like, prior to booking the permanent make up. Before doing my brows, many appointments were moved and cancelled last minute but she always had a plausable excuse, so I overlooked this. (Excuses included other appointments running over, she hurt her back, her power is off, her stock didnt arrive, she dropped all her anesthetic on the floor etc etc).

When I eventually had my brows done, I was over the moon as The first time in my life I had visible brows. Once they healed, they were patchy and not even, and she assured me this is part of the process and the touch up will fix everything. I had in the mean time also paid for my eyeliner to be done. I once again struggled to get appointments with her and it kept on being moved. When the day finally arrived, i was told it will be in her studio out of town, but then when I arrived, she then advised that she is working from a salon in town that day. This all after I confirmed the appointment is at her studio. I rushed to the salon, only for her to then say she cannot work on me because I had been on antibiotics recently. She sent me away without a date for a next appointment.

I rebooked and I finally went in for my eyebrows and liner, my eyebrows touch up was done but it was still patchy and not the same thickness on the sides. The liner was virtually no existant and didnt look like i had anything done. My touch up was even worse as it was so painful and she kept saying I bleed to much. The touch up healed but you cannot see any liner, its grey and my foundation covers it. She blamed my bleeding and the fact that I have oily skin.

The entire process went south with the touch ups. It felt like i was a nuisance and she just wanted to get it done( the promotion included touch ups so it felt like because it is “free”, I cant complain). My brows faded quick and I saw she had another “special”, and stupidly I messaged her for a colour boost as she previously said my oily skin would leave it fading quicker. This was late evening on a friday, to which she promptly responded and told me to do an EFT payment to confirm my booking and if I can have the payment clear immediately as she had to buy stock for me. I comp**** and made payment.

The day before the appointment she started with her excuses again, and asked if I can move to tomorrow as she dropped her anasthetic and needed to order in. I obliged. The next day she advised me she cannot meet at the salon, and I needed to come to her studio as that suited her better(this was 2 hours before my appointment). At this point I just wanted beautiful brows and I just sucked it up and went to the new location.

She did my brows, all the while saying I am bleeding too much and she has to do it deeper and with other colours to make it stick. She made me feel like Something was wrong with me. The minute I got into my car, I realized that my brows were a mess. One arch was super high and the brows didnt match, were uneven and one was above my natural hair line. I immediately messaged her and she just said, we will fix at the touch up and I will only charge you cost price.

I demanded my money back and said I am too traumatised to return to her. I was so hopeful to have beautiful eyebrows. I got caught up with her beauty and her photos on her site, that I stupidly allowed her to take advantage of me time and time again. I would not recommend her. She is lovely the first time when you pay, but then becomes rude and never makes you leave feeling good about the interaction.

I am now stuck with brows that are botched and need to be fixed by spending more money.

LK