Midbay Motors
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Midbay Motors
Midbay Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Midbay Motors across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEH
Ettienne H
1 reviews | Active since Jan 2020
29 Jan 2026, 11:24
TOP SERVICE AT PEUGEOT.
My Rating is with regards to Peugeot franchise at Midbay Motors in Richards bay. The Peugeot franchise has the best management I have ever seen; they always listen to the complaints and help with finding the correct solutions. They are always actively trying to assist where they can. Always Friendly and they always deliver on time. Will 100% recommend them. Midbay Management PLEASE TAKE NOTE: Your Service Manager at the Peugeot Franchise is always friendly and helpful, please send the guys from VW to learn from him. (I also own a VW) The DP is also always on the floor and helpful with requests. Please Model the rest of your dealerships accordingly and you will be extremely successful. THANK YOU MIDBAY PEUGEOT FOR YOUR EXCELLENT SEVICE.
Helpful (0)
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Ettienne H
1 reviews | Active since Jan 2020
29 Jan 2026, 11:24
TOP SERVICE AT PEUGEOT.
My Rating is with regards to Peugeot franchise at Midbay Motors in Richards bay. The Peugeot franchise has the best management I have ever seen; they always listen to the complaints and help with finding the correct solutions. They are always actively trying to assist where they can. Always Friendly and they always deliver on time. Will 100% recommend them. Midbay Management PLEASE TAKE NOTE: Your Service Manager at the Peugeot Franchise is always friendly and helpful, please send the guys from VW to learn from him. (I also own a VW) The DP is also always on the floor and helpful with requests. Please Model the rest of your dealerships accordingly and you will be extremely successful. THANK YOU MIDBAY PEUGEOT FOR YOUR EXCELLENT SEVICE.
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Nosipho M
1 reviews | Active since Jan 2020
14 Nov 2025, 15:19
Poor client services
I booked a service for my VW Tcross, the service was poor. The team did not contact me to inform me that the vehicle was done and when i got there it was still requiring wheel alignment at 16h00 while i left it at 8h00. The vehicle was not washed and I was not attended by the team for service and post service advice.
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Nosipho M
1 reviews | Active since Jan 2020
14 Nov 2025, 15:19
Poor client services
I booked a service for my VW Tcross, the service was poor. The team did not contact me to inform me that the vehicle was done and when i got there it was still requiring wheel alignment at 16h00 while i left it at 8h00. The vehicle was not washed and I was not attended by the team for service and post service advice.
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Replies (0)PG
Pam G
1 reviews | Active since Jan 2020
8 Sept 2025, 09:48
Midbay motors richards bay perthitic service
Purchased my first vehicle from this branch and its been a nightmare i honestly wouldn't want another person going through the same so please inspect the vehicle. Purchased my car on the 1st of March thinking i am buying a Demo is good as new when 2weeks down only to find out the car had been resprayed at the rear side fender. June at 3 months of having the car the paint starts to fade and peel off making the car look like i have it for years got back to the dealership spoken to manager who had made an agreement to take the car back to his panel beater that doesnt cost alot, since i have got a quote near me for my convenience.he stated to take the car back to get it redone 3months ago but he didnt have a auto to loan me, as soon as gets one he would get back to me and i was fine with that..its now going 3months and i am still waiting for a response.
Helpful (0)
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Pam G
1 reviews | Active since Jan 2020
8 Sept 2025, 09:48
Midbay motors richards bay perthitic service
Purchased my first vehicle from this branch and its been a nightmare i honestly wouldn't want another person going through the same so please inspect the vehicle. Purchased my car on the 1st of March thinking i am buying a Demo is good as new when 2weeks down only to find out the car had been resprayed at the rear side fender. June at 3 months of having the car the paint starts to fade and peel off making the car look like i have it for years got back to the dealership spoken to manager who had made an agreement to take the car back to his panel beater that doesnt cost alot, since i have got a quote near me for my convenience.he stated to take the car back to get it redone 3months ago but he didnt have a auto to loan me, as soon as gets one he would get back to me and i was fine with that..its now going 3months and i am still waiting for a response.
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Zanele N
1 reviews | Active since Jan 2020
27 Jun 2025, 09:47
Appalling Service – Service Date: 2 May 2025
Extremely disappointed with the service my mother received at Midbay Motors VW Richards Bay & I’m writing this on her behalf. Her 2022 VW Tiguan went in for a scheduled service on 2 May 2025, yet on 26 June she discovered there was no oil in the engine—only after a petrol attendant checked while refilling washer fluid as the dashboard signalled that the washer is empty which hasn’t also been used. The car has no leaks and was only driven 6,000 km since the service. This raises serious concerns about whether oil was ever replaced or topped up. She was left traumatised, especially as she had planned a long-distance trip with her grandchildren. Had she not stopped, this could’ve led to catastrophic engine failure and safety risks. She even had to pay for two oil refills—despite being under a valid service plan. Photos and receipts were kept, including proof that the oil level was soo low suggests it was never topped up. This level of negligence is unacceptable for a brand like Volkswagen. My mother trusted the vehicle was road-ready after its service, only to be left distressed and traumatised. I urge VW to investigate this urgently, issue a formal apology, and ensure accountability. I’m available to share her details for proper follow-up. This should not happen to any customer.
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Zanele N
1 reviews | Active since Jan 2020
27 Jun 2025, 09:47
Appalling Service – Service Date: 2 May 2025
Extremely disappointed with the service my mother received at Midbay Motors VW Richards Bay & I’m writing this on her behalf. Her 2022 VW Tiguan went in for a scheduled service on 2 May 2025, yet on 26 June she discovered there was no oil in the engine—only after a petrol attendant checked while refilling washer fluid as the dashboard signalled that the washer is empty which hasn’t also been used. The car has no leaks and was only driven 6,000 km since the service. This raises serious concerns about whether oil was ever replaced or topped up. She was left traumatised, especially as she had planned a long-distance trip with her grandchildren. Had she not stopped, this could’ve led to catastrophic engine failure and safety risks. She even had to pay for two oil refills—despite being under a valid service plan. Photos and receipts were kept, including proof that the oil level was soo low suggests it was never topped up. This level of negligence is unacceptable for a brand like Volkswagen. My mother trusted the vehicle was road-ready after its service, only to be left distressed and traumatised. I urge VW to investigate this urgently, issue a formal apology, and ensure accountability. I’m available to share her details for proper follow-up. This should not happen to any customer.
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Replies (0)RW
Roland W
1 reviews | Active since Jan 2020
18 Mar 2025, 10:25
Midbay motors defective car
(We are very happy to share the extensive video, photo and WhatsApp evidence of all our correspondence) When you buy a new car the last thing you expect, almost three years later, is faults that came with the car, that have never been fixed. On May 29 2023 I purchased a new car for my girlfriend Stephanie Marais. We purchased it from MIDBAY MOTORS RICHARDS BAY. As Stefanie’s old car had broken down repeatedly and was at the garage so often we were extremely relieved to finally have a new car with a warranty that would allow her to take her 3 kids to school safely and reliably. Two days after the car was delivered the vehicle service light went on intermittently indicating there was an issue. After a few days of having the issue MIDBAY MOTORS RICHARDS BAY came to fetch the car to “fix” the problem. The problem was not fixed and in addition to this problem the apple car play started giving issues. It would not connect or it would show its connected but not play. Our sales assistant from MIDBAY MOTORS RICHARDS BAY asked us to send a detailed complaint to Citroen to him escalate the problems with our new car. Meanwhile the list of issues was mounting. The indicators started flashing erratically and the boot would not open while the car was on. On July the 16th we received an exact replacement Citroen C3 as the original one we received from MIDBAY MOTORS RICHARDS BAY 6 weeks earlier. On 20th July 2023 the same issues started on the new car. The service light would keep flashing. And the Apple car play would connect but not play. We were then advised by MIDBAY MOTORS RICHARDS BAY to have the vehicle looked at by CMH MOTORS UMHLANGA. On the 3 August 2023 CMH UMHLANGA said they could not pick up any faults on the diagnostic machine and therefore could not repair anything. The issues still persisted and MIDBAY MOTORS RICHARDS BAY offered no plan to rectify anything. I eventually started a WhatsApp group with all the relevant people from MIDBAY MOTORS RISHARDS BAY to document this ongoing problem. Stephanie would send videos and the date of the service light intermittently flashing and the apple play intermittently not working as well as any other issues. We hoped this would make MIDBAY MOTORS RICHARDS BAY take this problem more seriously and put pressure on them to fix our problems. The Dealer Principle a MR KENNETH HODGSON was also on the Whatsapp group. After one week of having the WhatsApp group KENNETH HODGSON categorically stated “I am leaving this small issue in a small car have bigger issues to deal with -1 been a profit based dealership completely -Jenine will sort you out “ When I confronted him on this comment and his lack of taking ownership for a new car his company sold to me he said “if you want a car with no problems buy something more expensive” I am writing this on the 14 March 2024 and to this day we are still having the same problems. We also have faulty wiring problems on the headlights causing the bulbs to blow intermittently as well as the fuel cap cover which keeps popping open. We app**** at the ombudsman to have our matter heard but have yet to receive a reply. We then used an attorney to send a legal letter threatening legal action. Their attorneys rep**** saying they would make an offer on the car at the current value of the car less the AA rate per km of the car. This once again meant we would lose over 90k if we were to do that. We subsequently rejected the offer and have proceeded to go to court. At this stage MIDBAY MOTORD RICHARDS BAY have not opposed the action. The sad part is we bought a brand new car with a warranty because of all the issues we had with the old car. This “new “ car has caused us so much time wastage and effort and emotional upheaval. We have questioned ourselves so many times as to whether we should be fighting for wanting a car that has no issues. Yes these issues don’t result in us breaking down on the side of the road just yet. But surely when you outlay good money on a new car you should get something that works perfectly. After all isn’t that the reason you buy something new? And surely it isn’t fair that MIDBAY MOTORS RICHARDS BAY should walk away after selling a substandard vehicle and still make a profit?
Helpful (0)
|Replies (0)RW
Roland W
1 reviews | Active since Jan 2020
18 Mar 2025, 10:25
Midbay motors defective car
(We are very happy to share the extensive video, photo and WhatsApp evidence of all our correspondence) When you buy a new car the last thing you expect, almost three years later, is faults that came with the car, that have never been fixed. On May 29 2023 I purchased a new car for my girlfriend Stephanie Marais. We purchased it from MIDBAY MOTORS RICHARDS BAY. As Stefanie’s old car had broken down repeatedly and was at the garage so often we were extremely relieved to finally have a new car with a warranty that would allow her to take her 3 kids to school safely and reliably. Two days after the car was delivered the vehicle service light went on intermittently indicating there was an issue. After a few days of having the issue MIDBAY MOTORS RICHARDS BAY came to fetch the car to “fix” the problem. The problem was not fixed and in addition to this problem the apple car play started giving issues. It would not connect or it would show its connected but not play. Our sales assistant from MIDBAY MOTORS RICHARDS BAY asked us to send a detailed complaint to Citroen to him escalate the problems with our new car. Meanwhile the list of issues was mounting. The indicators started flashing erratically and the boot would not open while the car was on. On July the 16th we received an exact replacement Citroen C3 as the original one we received from MIDBAY MOTORS RICHARDS BAY 6 weeks earlier. On 20th July 2023 the same issues started on the new car. The service light would keep flashing. And the Apple car play would connect but not play. We were then advised by MIDBAY MOTORS RICHARDS BAY to have the vehicle looked at by CMH MOTORS UMHLANGA. On the 3 August 2023 CMH UMHLANGA said they could not pick up any faults on the diagnostic machine and therefore could not repair anything. The issues still persisted and MIDBAY MOTORS RICHARDS BAY offered no plan to rectify anything. I eventually started a WhatsApp group with all the relevant people from MIDBAY MOTORS RISHARDS BAY to document this ongoing problem. Stephanie would send videos and the date of the service light intermittently flashing and the apple play intermittently not working as well as any other issues. We hoped this would make MIDBAY MOTORS RICHARDS BAY take this problem more seriously and put pressure on them to fix our problems. The Dealer Principle a MR KENNETH HODGSON was also on the Whatsapp group. After one week of having the WhatsApp group KENNETH HODGSON categorically stated “I am leaving this small issue in a small car have bigger issues to deal with -1 been a profit based dealership completely -Jenine will sort you out “ When I confronted him on this comment and his lack of taking ownership for a new car his company sold to me he said “if you want a car with no problems buy something more expensive” I am writing this on the 14 March 2024 and to this day we are still having the same problems. We also have faulty wiring problems on the headlights causing the bulbs to blow intermittently as well as the fuel cap cover which keeps popping open. We app**** at the ombudsman to have our matter heard but have yet to receive a reply. We then used an attorney to send a legal letter threatening legal action. Their attorneys rep**** saying they would make an offer on the car at the current value of the car less the AA rate per km of the car. This once again meant we would lose over 90k if we were to do that. We subsequently rejected the offer and have proceeded to go to court. At this stage MIDBAY MOTORD RICHARDS BAY have not opposed the action. The sad part is we bought a brand new car with a warranty because of all the issues we had with the old car. This “new “ car has caused us so much time wastage and effort and emotional upheaval. We have questioned ourselves so many times as to whether we should be fighting for wanting a car that has no issues. Yes these issues don’t result in us breaking down on the side of the road just yet. But surely when you outlay good money on a new car you should get something that works perfectly. After all isn’t that the reason you buy something new? And surely it isn’t fair that MIDBAY MOTORS RICHARDS BAY should walk away after selling a substandard vehicle and still make a profit?
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Replies (0)MS
Mzamo S
1 reviews | Active since Jan 2020
17 Mar 2025, 16:46
Poor service from Midbay motors
Took my car for rear brake pads replacement in the morning (7:30) and they said it would be ready before 10:00. I had to keep calling to check if there was any progress as I needed to go somewhere. Eventually they said it was ready at 12:00 only to find that the car is still on the ramp, I left. Asked them to fetch me when it’s ready and they did around 14:00 after I had done a follow up again. Now the problem is that my car is making noises that were not there. They also used 20KM of my fuel range after they claimed they were taking the car for a “test drive”. I’m gonna take my car back, they have to fix this noise.
Helpful (0)
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Mzamo S
1 reviews | Active since Jan 2020
17 Mar 2025, 16:46
Poor service from Midbay motors
Took my car for rear brake pads replacement in the morning (7:30) and they said it would be ready before 10:00. I had to keep calling to check if there was any progress as I needed to go somewhere. Eventually they said it was ready at 12:00 only to find that the car is still on the ramp, I left. Asked them to fetch me when it’s ready and they did around 14:00 after I had done a follow up again. Now the problem is that my car is making noises that were not there. They also used 20KM of my fuel range after they claimed they were taking the car for a “test drive”. I’m gonna take my car back, they have to fix this noise.
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Replies (0)ZN
Zinzile N
1 reviews | Active since Jan 2020
10 Sept 2024, 17:23
Faulty used car
I purchased a used car in March, all seemed well as minor issues that I noted at the moment promises were made by the salesman that they will be fixed. Little did I know that the cracked Grill was actually an indication of a much bigger issue a faulty front bumper. My boyfriend and I called the garage, an arrangement was made for the assessment, at first there denials and eventually they acknowledged it. It went in to be fixed only for it to come back with poor workmanship and even more problems. Reported it, they have been mum for some time. One day we were driving from home, the bumper fell off the road, Jesus Christ revealing all the ****ty work than was done which is nowhere close to fixing the problem. The matter was reported again, now they are giving me the run around which is infuriating. You will be shocked the horrors we discovered when the bumper fell yeses! Yhooo I regret the day I made the deal with them.
Helpful (0)
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Zinzile N
1 reviews | Active since Jan 2020
10 Sept 2024, 17:23
Faulty used car
I purchased a used car in March, all seemed well as minor issues that I noted at the moment promises were made by the salesman that they will be fixed. Little did I know that the cracked Grill was actually an indication of a much bigger issue a faulty front bumper. My boyfriend and I called the garage, an arrangement was made for the assessment, at first there denials and eventually they acknowledged it. It went in to be fixed only for it to come back with poor workmanship and even more problems. Reported it, they have been mum for some time. One day we were driving from home, the bumper fell off the road, Jesus Christ revealing all the ****ty work than was done which is nowhere close to fixing the problem. The matter was reported again, now they are giving me the run around which is infuriating. You will be shocked the horrors we discovered when the bumper fell yeses! Yhooo I regret the day I made the deal with them.
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Replies (0)sM
sakhile M
1 reviews | Active since Jan 2020
13 Aug 2024, 07:13
VW is a ****
At Midbay where I service my car they are well aware that most vw cars are jerking because of their spark plugs. I told them earlier this year that my car is jerking they asked if there's new petrol station in my area I said yes and they said I must change the petrol station because their petrol is not good so I changed it and I also changed the spark plugs then my car was back to normal. My car is jerking again I'm 180km away but I had to put fuel and drive to Midbay I spend a lot on petrol to be told that I need to pay R3045 to change the spark plugs and they told me I'm not the only one. VW is making a lot of money that's why the problem is not solved and they are not willing to compensate you. My vehicle is still under warranty and that counts for nothing I think they are forgetting that Toyota, Suzuki, Mazda don't have the same problem. I hate vw
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sakhile M
1 reviews | Active since Jan 2020
13 Aug 2024, 07:13
VW is a ****
At Midbay where I service my car they are well aware that most vw cars are jerking because of their spark plugs. I told them earlier this year that my car is jerking they asked if there's new petrol station in my area I said yes and they said I must change the petrol station because their petrol is not good so I changed it and I also changed the spark plugs then my car was back to normal. My car is jerking again I'm 180km away but I had to put fuel and drive to Midbay I spend a lot on petrol to be told that I need to pay R3045 to change the spark plugs and they told me I'm not the only one. VW is making a lot of money that's why the problem is not solved and they are not willing to compensate you. My vehicle is still under warranty and that counts for nothing I think they are forgetting that Toyota, Suzuki, Mazda don't have the same problem. I hate vw
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