

Midea South Africa
Based on recent customer reviews, Midea South Africa is facing significant customer experience challenges, particularly around appliance reliability and after-sales support. Customers consistently mention washing machines, microwaves, and other appliances failing within months of purchase, with a recurring theme being unresolved warranty claims, delayed technician dispatch, and poor communication from Livance Distributors. A handful of shoppers report positive experiences with fridge freezers and prompt delivery, noting helpful resolution from individual staff. However, the dominant sentiment reflects frustration with product quality, refund delays, and a perceived lack of accountability across the brand and its retail partners.
Replied to 78% of negative reviews
Reply time on negative reviews: 157h 18m
TrustIndex
2.7
Ranking
#191
in Retail
Reply Time
223h 17m
NPS Score
-27
Recommended: Unlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 157h 18m
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Based on recent customer reviews, Midea South Africa is facing significant customer experience challenges, particularly around appliance reliability and after-sales support. Customers consistently mention washing machines, microwaves, and other appliances failing within months of purchase, with a recurring theme being unresolved warranty claims, delayed technician dispatch, and poor communication from Livance Distributors. A handful of shoppers report positive experiences with fridge freezers and prompt delivery, noting helpful resolution from individual staff. However, the dominant sentiment reflects frustration with product quality, refund delays, and a perceived lack of accountability across the brand and its retail partners.
Midea South Africa has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 157 hours 18 min. Hellopeter has tracked Midea South Africa across 96 total reviews. How is the TrustIndex calculated? →
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