Ongoing Delays and Poor Communication Regarding Refund Request – Milpark Education

I am extremely disappointed with the way my refund request has been handled by Milpark Education.

Earlier this year 14 February 2026, I paid the full tuition fees based on a quotation provided by my student adviser. In addition to this amount, a registration fee was also paid in January 2026. Since the full annual fees have already been settled, I requested a refund of the registration fee. I initiated this process in 14 February 2026, yet weeks later the matter remains unresolved despite me submitting all requested documentation multiple times.

Throughout this process I have experienced the following issues:

Constantly changing requirements: After being informed on 22 February 2026 that only proof of payment was outstanding, additional documents were later requested such as a third-party letter and bank confirmation.

Repeated submissions: I have provided all requested documents including proof of payment, refund authorisation forms, bank confirmation letter, and the required third-party letter.

Poor communication: I have had to continuously follow up for feedback with long delays between responses.

Unfulfilled commitments: Calls that were promised to discuss the matter were not made, which further delayed the process.

Further delays by referring the matter between departments instead of resolving the issue.

Most recently, after submitting everything requested, I was informed that someone from the Accounts Department would call me, and I never received that call which again delays a matter that should already have been resolved.

This experience has been extremely frustrating as I have comp**** with every request made by Milpark, yet the refund is still not being processed.

At this stage I am simply requesting that Milpark: Process the refund of the registration fee without further delay, as the full annual tuition fee has already been paid. Remove my account from the EFT payment option, since the fees for the year have already been settled.

I would appreciate urgent intervention from Milpark management to resolve this matter as soon as possible, as the current level of service and communication has been unacceptable.