MO
Mobelli Outdoor Furniture
Claimed Business
MO
Mobelli Outdoor Furniture
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mobelli Outdoor Furniture
Mobelli Outdoor Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mobelli Outdoor Furniture across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCF
Carl F
1 reviews | Active since Jan 2020
9 Dec 2025, 02:17
Mobelli - unfriendly and inauthentic service !
Most unfriendly and inauthentic service. As an established designer is Sea Point of many years I went to look for some furnishings at Mobelli Sea Point. I found a swivel chair perfect for a job I am busy with. The lady Uyathandwa was most unhelpful. Actually when I told them I was an Interior designer her and a gent name Cole became quite defensive, really unhelpful so I left my details and walked out. I finally received and email with a quote and I enquired about the interior designers discount the had given me on my last order (if they saw our social media pages they would see we had bough several things from them on jobs for clients in the past through another salesman (Darren) at the same branch who was a pleasure to deal with)). Anyway Uyathandwa telephonically made me feel like she had done me a favour, I was then sent an email with a profile to fill out to obtain my said discount, which I did. On Saturday I got a call from Weylandts saying they had a email from my admin lady asking questions about my account, this was Mobelli underhandedly obtaining personal information under a guise, which I find unacceptable. Monday I got a call from Uyathandwa to say I did not qualify for discount and without any parameters given on what their "designers programme" actually entailed I instantly said I would never step a foot back into Mobelli. So yesterday I went back to Weylandt to buy an alternative to the swivel chair and further investigate the email they received from Mobelli with the management at the Greenpoint branch. As a retailer myself on the same road as the said Mobelli branch I can assure you having worked in Furniture and the homewares industry for many years this is to my understanding why businesses without "brand ambassadors" get the reputation they do. Last night I had dinner with my clients whom I was looking for the swivel chair from Mobelli for and I told them how we had ended up with the Weylandts chair vs Mobelli, my clients were both so relieved I did not purchase from Mobelli as they themselves had boycott them a few years prior for bad service. What really surprised me is I had copied the owners in on my email, they themselves may have seen the down spiral of the service received or though to step in given Uyathandwa and Cole on my first meeting were both eager to tell me they were both new, yet could not even stand up to say hello. It is hard to find good old fashioned service and quite frankly businesses nowadays do themselves a disservice not training their staff to be helpful, proactive and informed. We deal with a lot of trade in our business and this year done 5 large projects, but I now realise why we do work with the businesses that we do on an ongoing basis and not the likes of Mobelli. I suggest Mobelli send their staff into Weylandts to understand what personal service looks like. I have dealt with Weylandt's since they opened on a very regular basis and their service is consistently good. I will never step a foot back into a Mobelli showroom or put myself through that again and for the business owners to not bothering to engage is rather disappointing. I had actually met one when we had stands side-by-side at decorex before and they wished to engage with us as a business and we had a good chat, seemingly memories are short lived and good service hard to find.
Helpful (0)
|Replies (0)CF
Carl F
1 reviews | Active since Jan 2020
9 Dec 2025, 02:17
Mobelli - unfriendly and inauthentic service !
Most unfriendly and inauthentic service. As an established designer is Sea Point of many years I went to look for some furnishings at Mobelli Sea Point. I found a swivel chair perfect for a job I am busy with. The lady Uyathandwa was most unhelpful. Actually when I told them I was an Interior designer her and a gent name Cole became quite defensive, really unhelpful so I left my details and walked out. I finally received and email with a quote and I enquired about the interior designers discount the had given me on my last order (if they saw our social media pages they would see we had bough several things from them on jobs for clients in the past through another salesman (Darren) at the same branch who was a pleasure to deal with)). Anyway Uyathandwa telephonically made me feel like she had done me a favour, I was then sent an email with a profile to fill out to obtain my said discount, which I did. On Saturday I got a call from Weylandts saying they had a email from my admin lady asking questions about my account, this was Mobelli underhandedly obtaining personal information under a guise, which I find unacceptable. Monday I got a call from Uyathandwa to say I did not qualify for discount and without any parameters given on what their "designers programme" actually entailed I instantly said I would never step a foot back into Mobelli. So yesterday I went back to Weylandt to buy an alternative to the swivel chair and further investigate the email they received from Mobelli with the management at the Greenpoint branch. As a retailer myself on the same road as the said Mobelli branch I can assure you having worked in Furniture and the homewares industry for many years this is to my understanding why businesses without "brand ambassadors" get the reputation they do. Last night I had dinner with my clients whom I was looking for the swivel chair from Mobelli for and I told them how we had ended up with the Weylandts chair vs Mobelli, my clients were both so relieved I did not purchase from Mobelli as they themselves had boycott them a few years prior for bad service. What really surprised me is I had copied the owners in on my email, they themselves may have seen the down spiral of the service received or though to step in given Uyathandwa and Cole on my first meeting were both eager to tell me they were both new, yet could not even stand up to say hello. It is hard to find good old fashioned service and quite frankly businesses nowadays do themselves a disservice not training their staff to be helpful, proactive and informed. We deal with a lot of trade in our business and this year done 5 large projects, but I now realise why we do work with the businesses that we do on an ongoing basis and not the likes of Mobelli. I suggest Mobelli send their staff into Weylandts to understand what personal service looks like. I have dealt with Weylandt's since they opened on a very regular basis and their service is consistently good. I will never step a foot back into a Mobelli showroom or put myself through that again and for the business owners to not bothering to engage is rather disappointing. I had actually met one when we had stands side-by-side at decorex before and they wished to engage with us as a business and we had a good chat, seemingly memories are short lived and good service hard to find.
0
Replies (0)HR
Harriette R
1 reviews | Active since Jan 2020
25 Feb 2023, 17:12
Mobelli Furniture + Living
Phineas ensured I got all the help and assistance I needed. He was extremely professional supportive from the time I came to the store and kept me informed on my order until I receive my sofa's. I would like to thank him for the assistance, Much appreciated Phineas.
Helpful (0)
|Replies (0)HR
Harriette R
1 reviews | Active since Jan 2020
25 Feb 2023, 17:12
Mobelli Furniture + Living
Phineas ensured I got all the help and assistance I needed. He was extremely professional supportive from the time I came to the store and kept me informed on my order until I receive my sofa's. I would like to thank him for the assistance, Much appreciated Phineas.
0
Replies (0)CN
Colleen N
1 reviews | Active since Jan 2020
30 Sept 2022, 10:07
Ashton dining table is big maintenance
I'd like to warn people interested in buying the Ashton dining table not to do so as it is the most user unfriendly table. I bought it as opposed to a wood or glass top believing that it would be easy maintenance but cold white wine bottles left rings which didn't clean (although it was only condensate) off for many weeks until Shaun, the Customer Delight Manager told me to try a specific cleaning product. All finger/hand marks show and have to be wiped off with a damp cloth - even clean hands. This table is so much more work than either wood or glass would have been. I am very sorry I bought it
Helpful (0)
|Replies (0)CN
Colleen N
1 reviews | Active since Jan 2020
30 Sept 2022, 10:07
Ashton dining table is big maintenance
I'd like to warn people interested in buying the Ashton dining table not to do so as it is the most user unfriendly table. I bought it as opposed to a wood or glass top believing that it would be easy maintenance but cold white wine bottles left rings which didn't clean (although it was only condensate) off for many weeks until Shaun, the Customer Delight Manager told me to try a specific cleaning product. All finger/hand marks show and have to be wiped off with a damp cloth - even clean hands. This table is so much more work than either wood or glass would have been. I am very sorry I bought it
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2020, 09:44
Mobelli
Mobelli did not deliver within a given time frame, and nor did they communicate a delay. We waited 8 weeks for a couch, they did not honour the discount they offered in store, then retracted it by a third, before finally agreeing to only honor the original purchase price. In dealing with them, I got the impression that Mobelli do not value their customers. I followed up myself on the timeline, and I emailed and called multiple times requesting to speak to somebody about the situation. Eventually I was told that the someone would call to discuss the matter with me, and I waited unsuccessfully for two weeks. I originally took my review of Mobelli down because the owner phoned me and asked why I would post on social media when Mobelli still held my money (50% deposit paid in good faith 2 months ago). Instead of fulfilling my order after 8 weeks, he requested my banking details, repeatedly told me that “I will never be a Mobelli customer” and to get a couch “somewhere else”. No business is perfect, we all make mistakes, and everybody has been affected by Covid. Regardless, it would surely just be better business practice to accept customer reviews, even when they contain negative feedback; and rather than take them personally: use them to do better.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2020, 09:44
Mobelli
Mobelli did not deliver within a given time frame, and nor did they communicate a delay. We waited 8 weeks for a couch, they did not honour the discount they offered in store, then retracted it by a third, before finally agreeing to only honor the original purchase price. In dealing with them, I got the impression that Mobelli do not value their customers. I followed up myself on the timeline, and I emailed and called multiple times requesting to speak to somebody about the situation. Eventually I was told that the someone would call to discuss the matter with me, and I waited unsuccessfully for two weeks. I originally took my review of Mobelli down because the owner phoned me and asked why I would post on social media when Mobelli still held my money (50% deposit paid in good faith 2 months ago). Instead of fulfilling my order after 8 weeks, he requested my banking details, repeatedly told me that “I will never be a Mobelli customer” and to get a couch “somewhere else”. No business is perfect, we all make mistakes, and everybody has been affected by Covid. Regardless, it would surely just be better business practice to accept customer reviews, even when they contain negative feedback; and rather than take them personally: use them to do better.
0
Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
4 Sept 2020, 08:18
Mobelli Outdoor Furniture - Poor Quality and Back Up Service
I purchased two outdoor chairs and a table made in weave approx 5 years ago from Mobelli , Paarden Eiland. The weave has completely cracked and disintegrated. I contacted Alon Sachs the owner of Mobelli who said that he would give me a 40% discount on a new set. Why on earth would anyone with any form of common sense spend more money on a sub standard product. I also happen to have an outdoor weave dining room suite which I have had for well over 8 years. It was purchased from Patio Warehouse and shows absolutely no sign of cracks nor deterioration. One of Mobelli’s slogans is “LOOKS BEAUTIFUL AND STAYS THAT WAY FOR YEARS” This is simply and plainly not true. I paid R10,000 5 years ago for 2 chairs and a table and thought I was buying quality. Alon Sachs the owner has no answer for why the Mobelli set is right next to my Patio Warehouse dining set. Mobelli one being only 5 years old and has cracked to pieces, yet the Patio Warehouse set is perfect after 8 years. Alon Sachs refuses to accept that the Mobelli set is sub-Standard. Really who in their right mind would pay R10,000 for a small little outdoor set consisting of 2 chairs and a table and then expect it to last for only 5 years. The cost per annum is R2000!!!!!!
Helpful (0)
|Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
4 Sept 2020, 08:18
Mobelli Outdoor Furniture - Poor Quality and Back Up Service
I purchased two outdoor chairs and a table made in weave approx 5 years ago from Mobelli , Paarden Eiland. The weave has completely cracked and disintegrated. I contacted Alon Sachs the owner of Mobelli who said that he would give me a 40% discount on a new set. Why on earth would anyone with any form of common sense spend more money on a sub standard product. I also happen to have an outdoor weave dining room suite which I have had for well over 8 years. It was purchased from Patio Warehouse and shows absolutely no sign of cracks nor deterioration. One of Mobelli’s slogans is “LOOKS BEAUTIFUL AND STAYS THAT WAY FOR YEARS” This is simply and plainly not true. I paid R10,000 5 years ago for 2 chairs and a table and thought I was buying quality. Alon Sachs the owner has no answer for why the Mobelli set is right next to my Patio Warehouse dining set. Mobelli one being only 5 years old and has cracked to pieces, yet the Patio Warehouse set is perfect after 8 years. Alon Sachs refuses to accept that the Mobelli set is sub-Standard. Really who in their right mind would pay R10,000 for a small little outdoor set consisting of 2 chairs and a table and then expect it to last for only 5 years. The cost per annum is R2000!!!!!!
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Replies (0)MM
TD
Tarah D
1 reviews | Active since Jan 2020
29 Feb 2016, 08:03
Mobelli Damaged My Chair and Refuses to Fix It
I took my chair in to have the sling material replaced. I was called to be told that they would not repair the chair as it was not originally from Mobelli. When I collected the chair I took it straight home. Upon placing it down next to my other chairs I noticed that the material (not even the broken part) had clearly been sprayed or had gotten in the way of something else being sprayed or powder coated and was now a strange shade of purple (my other chairs are white).<br> <br> When I contacted Mobelli to tell them I was met with the rudest, most obscene attitude I have ever encountered from a supplier. I was told that I was lying and that the chair that I showed them (I took pictures of the damage) was not the same chair that I brought in!<br> <br> All I want is for the damage to be repaired. I was told that I need to come in to watch video footage of me leaving the store (for what purpose as I'm not lying).<br> <br> I actually cannot believe that a company would treat a customer in this way and feel utterly helpless as to know what to do. When I told them as such, they told me that I was not their customer as I had not bought anything. Absolutely incredulous at this disgusting attitude.
Helpful (0)
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Tarah D
1 reviews | Active since Jan 2020
29 Feb 2016, 08:03
Mobelli Damaged My Chair and Refuses to Fix It
I took my chair in to have the sling material replaced. I was called to be told that they would not repair the chair as it was not originally from Mobelli. When I collected the chair I took it straight home. Upon placing it down next to my other chairs I noticed that the material (not even the broken part) had clearly been sprayed or had gotten in the way of something else being sprayed or powder coated and was now a strange shade of purple (my other chairs are white).<br> <br> When I contacted Mobelli to tell them I was met with the rudest, most obscene attitude I have ever encountered from a supplier. I was told that I was lying and that the chair that I showed them (I took pictures of the damage) was not the same chair that I brought in!<br> <br> All I want is for the damage to be repaired. I was told that I need to come in to watch video footage of me leaving the store (for what purpose as I'm not lying).<br> <br> I actually cannot believe that a company would treat a customer in this way and feel utterly helpless as to know what to do. When I told them as such, they told me that I was not their customer as I had not bought anything. Absolutely incredulous at this disgusting attitude.
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