Unacceptable Customer Service

It saddens me that I have to resort in posting comment on Hellopeter.<br> <br> I got married on the 17 May 2014. It's gone a year and I have not received my wedding album and package from Kim. She never return my calls, sms and emails and if I do get hold of her she keeps giving me excuses rather then answers as to when I am going to receive my stuff. Plus some of the pics taken was not to my satisfaction.<br> <br> I don't appreciate the service I get from her as I paid her the full amount promptly, but I cannot the answers that I require.<br> <br> Please could you help me get some answers?