Monarch Moving & Storage
Verified Business
Monarch Moving & Storage
Verified Business
28 Reviews (last 12 months)
Responds in 17 hours 28 min
AI Review Summary
Based on recent customer reviews, Monarch Moving & Storage receives strong praise for its efficient, professional moving crews and careful handling of belongings during long-distance relocations across South Africa. Staff members like Julie and Dane are frequently highlighted for excellent communication and helpfulness. However, a notable minority of customers report serious issues including significant delivery delays, damaged or missing items, unexpected additional charges, and poor follow-up on complaints. Proactive communication during transit and delivery scheduling remains an area needing improvement, as several reviewers felt left without updates during critical stages of their moves.
Performance(last 12 months):
0Trustindex Rating
#23Ranked In Transportation & Logistics
17h 28mReply Time
50 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 24 hours 13 min
TrustIndex
0
Ranking
#23
in Transportation & Logistics
Avg Reply
17h 28m
NPS Score
50
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 24 hours 13 min
Review Distribution
4.3|28 Reviews
May '25 - Apr '26
5(77.8%)
4(7.4%)
3(3.7%)
2(0%)
1(11.1%)
5(77.8%)
4(7.4%)
3(3.7%)
2(0%)
1(11.1%)
Frequently Asked Questions About Monarch Moving & Storage
Based on recent customer reviews, Monarch Moving & Storage receives strong praise for its efficient, professional moving crews and careful handling of belongings during long-distance relocations across South Africa. Staff members like Julie and Dane are frequently highlighted for excellent communication and helpfulness. However, a notable minority of customers report serious issues including significant delivery delays, damaged or missing items, unexpected additional charges, and poor follow-up on complaints. Proactive communication during transit and delivery scheduling remains an area needing improvement, as several reviewers felt left without updates during critical stages of their moves.
Monarch Moving & Storage has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 24 hours 13 min. Hellopeter has tracked Monarch Moving & Storage across 183 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marius P
1 reviews | Active since Jan 2020
3 Feb 2026, 11:30
Poor communication and lack of proactive service
I am disappointed with the service received from Monarch Moving and Storage, specifically in my dealings with Julie. Since 28 August 2025, I have received very limited updates and no clear direction on next steps. I am repeatedly required to follow up for basic information, rather than receiving proactive communication. Even my most recent request to Julie for an update and clear options remains unanswered. There is still no clarity on available options, timescales, or how this matter will be progressed, which has made an already stressful process unnecessarily difficult. I am still awaiting a clear response and resolution.
Helpful (0)
|Replies (0)MP
Marius P
1 reviews | Active since Jan 2020
3 Feb 2026, 11:30
Poor communication and lack of proactive service
I am disappointed with the service received from Monarch Moving and Storage, specifically in my dealings with Julie. Since 28 August 2025, I have received very limited updates and no clear direction on next steps. I am repeatedly required to follow up for basic information, rather than receiving proactive communication. Even my most recent request to Julie for an update and clear options remains unanswered. There is still no clarity on available options, timescales, or how this matter will be progressed, which has made an already stressful process unnecessarily difficult. I am still awaiting a clear response and resolution.
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Nadia
1 reviews | Active since Jan 2020
17 Dec 2025, 09:43
Amazing company with amazing staff! THANK YOU
I recently used Monarch Moving, and I couldn’t be happier with the experience. From start to finish, their team was professional, punctual, and incredibly efficient. They handled everything with great care, ensuring everything was packed (to be moved into Storage) in perfect condition. Communication was clear and friendly throughout the process, which made the move stress-free. Their pricing was fair and transparent, with no hidden surprises. I highly recommend Monarch Moving to anyone looking for a reliable and trustworthy moving company. They truly go above and beyond!
Helpful (0)
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Nadia
1 reviews | Active since Jan 2020
17 Dec 2025, 09:43
Amazing company with amazing staff! THANK YOU
I recently used Monarch Moving, and I couldn’t be happier with the experience. From start to finish, their team was professional, punctual, and incredibly efficient. They handled everything with great care, ensuring everything was packed (to be moved into Storage) in perfect condition. Communication was clear and friendly throughout the process, which made the move stress-free. Their pricing was fair and transparent, with no hidden surprises. I highly recommend Monarch Moving to anyone looking for a reliable and trustworthy moving company. They truly go above and beyond!
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Nicolien van der Brugge
1 reviews | Active since Jan 2020
9 Dec 2025, 12:40
The team was efficiently and professional
The team was efficiently and professional. They knie what they are doing and did it much better than what i could ever dream - they saved my marriage!
Helpful (0)
|Replies (0)NvdB
Nicolien van der Brugge
1 reviews | Active since Jan 2020
9 Dec 2025, 12:40
The team was efficiently and professional
The team was efficiently and professional. They knie what they are doing and did it much better than what i could ever dream - they saved my marriage!
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Replies (0)