Unbelievably pathetic service

I have applied for fibre from webafrica on 3 November 2021.To this date I still have no service.guys came over to install the fibre and left it incomplete.i have been trying to contact webafrica every single day but no success.i continuously sending emails asking for a refund and I will look for better service elsewhere,but no response as if this is a scam.They continue to show lack of competence in all aspects.absolutely pathetic service