Hidden Costs

On our first appointment with them the staff was very helpful. We don't want to buy a dress we only want to hire it. They made a price on the dress and we were given an invoice, this included the alterations and the dry cleaning after the wedding. After the first alterations date, Vee, the Sales Manager, send an email that there is additional cost for hiring the petticoat (R1000-00, of which R600 is refundable on return) and then she say the belt (R750-00) was not for hire and that we must buy it, and then again they offer the belt for rent but we decided to buy it. Just before collecting the dress (SEPT 2015) we were informed that an extra R1500-00 was required for a deposit. This will be refunded 10 days from returning the dress. When we return the dress and petticoat on Monday 28 Sept 2015, more extra costs appear. This dress was inspected on return and no fault was found and nothing was said. Then came the telephone call (only 2 weeks after returning the dress), they cannot pay back the deposit because there was dirt on the dress that needs extra deep cleaning. This is the 3rd time cleaning it. Needles to say they have all sort of excuses for not paying back the deposit.