BW
BMW Waterfall
Unclaimed Business
BW
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW Waterfall
BMW Waterfall has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked BMW Waterfall across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Esme B
1 reviews | Active since Jan 2020
4 Feb 2026, 12:15
BMW has become ENTITLED and avoids warranties - I AM DONE WITH BMW
I have had my BMW X3 for 11 years. Done all servics and battery changes as normal. Car was suddnely sluggish first thing in the morning and I asked a garage nearby to check it for me and they advised that the battery may be the issue and as it was under gaurentee from BMW tro reather take it to BMW for investigation which is exactly what I did. BMW sent the battery to Battery Centre which recharged battery and after 2 days reported nothing was wrong. BMW said nothing on the car was wrong either as per diagnostic checks and it must be a 3rd party accessory, a Tracker device causing the issue. Discovery Insure sent out the Tracker people who also found nothing wrong on their side but changed the setting on the tracker to go to sleep mode if the car was not on just as a precaution. BMW told me to collect the care and to monitor and come back if there were any further issues so they woudl take it up with Battery Centre again. Suddenly 2 days later BMW calls to say that I must remember that as they couldnt find anything wrong it is because i am not driving enough and must drive each week a good distance (she mentioned twice is must be more than 60kms/trip) to ensure the battery charges or I must buy a trickle charger to charge the battery. I was very VERY upset and argued why after 11 years of the same driving suddenly now, when this battery change is under warranty, that I now get this arb call? Its seemed to me that they were "covering their ****s" to put it plainly. They argued that my car is old and newer tech doesnt hold the same problems. But then how have I survived 11 years on the 'old tech' and never had an issue? I argued that there are many families that have BMWs that the wife uses to drive their kids to school and back and pop down to the shops so they then shouldnt be driving BMW's if their daily mileage is too low? Perhaps I should warn them thereof on FB or something as surely this must be highlighted to thoise using their cars for local driving. I was then told they (BMW) are not making excuses so I asked them outright... so if my car continues giving battery problems under this waranty what would they do if I brought it back like they said I could. The answer --- I would need to pay as I dont drive enough. I ended saying I will trade my car in on another brand and that BMW will never have me as a client again. They had just confirmed that they are covering their ****s. They didnt seem to care. Clearly they have enough Corporte and Government business to not worry about the normal person. I am livid.. For me? BMW doesnt care anymore. They can keep their shining upmarket offices and cappucinos... I would rather have a brand that cares for the individual and doesnt look for excuses.
Helpful (0)
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Esme B
1 reviews | Active since Jan 2020
4 Feb 2026, 12:15
BMW has become ENTITLED and avoids warranties - I AM DONE WITH BMW
I have had my BMW X3 for 11 years. Done all servics and battery changes as normal. Car was suddnely sluggish first thing in the morning and I asked a garage nearby to check it for me and they advised that the battery may be the issue and as it was under gaurentee from BMW tro reather take it to BMW for investigation which is exactly what I did. BMW sent the battery to Battery Centre which recharged battery and after 2 days reported nothing was wrong. BMW said nothing on the car was wrong either as per diagnostic checks and it must be a 3rd party accessory, a Tracker device causing the issue. Discovery Insure sent out the Tracker people who also found nothing wrong on their side but changed the setting on the tracker to go to sleep mode if the car was not on just as a precaution. BMW told me to collect the care and to monitor and come back if there were any further issues so they woudl take it up with Battery Centre again. Suddenly 2 days later BMW calls to say that I must remember that as they couldnt find anything wrong it is because i am not driving enough and must drive each week a good distance (she mentioned twice is must be more than 60kms/trip) to ensure the battery charges or I must buy a trickle charger to charge the battery. I was very VERY upset and argued why after 11 years of the same driving suddenly now, when this battery change is under warranty, that I now get this arb call? Its seemed to me that they were "covering their ****s" to put it plainly. They argued that my car is old and newer tech doesnt hold the same problems. But then how have I survived 11 years on the 'old tech' and never had an issue? I argued that there are many families that have BMWs that the wife uses to drive their kids to school and back and pop down to the shops so they then shouldnt be driving BMW's if their daily mileage is too low? Perhaps I should warn them thereof on FB or something as surely this must be highlighted to thoise using their cars for local driving. I was then told they (BMW) are not making excuses so I asked them outright... so if my car continues giving battery problems under this waranty what would they do if I brought it back like they said I could. The answer --- I would need to pay as I dont drive enough. I ended saying I will trade my car in on another brand and that BMW will never have me as a client again. They had just confirmed that they are covering their ****s. They didnt seem to care. Clearly they have enough Corporte and Government business to not worry about the normal person. I am livid.. For me? BMW doesnt care anymore. They can keep their shining upmarket offices and cappucinos... I would rather have a brand that cares for the individual and doesnt look for excuses.
0
Replies (0)MB
Mulalo B
1 reviews | Active since Jan 2020
20 Aug 2024, 14:47
BMW Midrand Sunvisor Mirror defect poor service
I recently discovered a crack in the passenger sunvisor mirror and took it to the Midrand dealership for inspection. They declined to replace it, attributing the damage to my negligence without conducting any investigation. This conclusion seems unprofessional, given that there are several potential causes for the crack, such as temperature fluctuations, pressure from the cover, manufacturing defects, or installation issues. There is no visible impact on the sunvisor that would support their assumption of negligence. My car is a year and 4 months old which should still be under warranty on some of these items. Additionally, there have been numerous cases of issues like sunroofs bursting and door panel squeaks, which further highlights the need for a thorough investigation rather than an unsupported claim of negligence. I moved the complaint further to their customer service centre then i was was informed that if there had been more reports of sunvisor mirror cracks, they would take action. However, because this is the first time they have encountered such an issue, they have attributed the problem to my negligence. I am extremely disappointed with the level of service i received. Having driven BMWs for many years, this is the first time I have encountered such poor service. As a result, I am considering switching to other premium brands for my next vehicle.
Helpful (0)
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Mulalo B
1 reviews | Active since Jan 2020
20 Aug 2024, 14:47
BMW Midrand Sunvisor Mirror defect poor service
I recently discovered a crack in the passenger sunvisor mirror and took it to the Midrand dealership for inspection. They declined to replace it, attributing the damage to my negligence without conducting any investigation. This conclusion seems unprofessional, given that there are several potential causes for the crack, such as temperature fluctuations, pressure from the cover, manufacturing defects, or installation issues. There is no visible impact on the sunvisor that would support their assumption of negligence. My car is a year and 4 months old which should still be under warranty on some of these items. Additionally, there have been numerous cases of issues like sunroofs bursting and door panel squeaks, which further highlights the need for a thorough investigation rather than an unsupported claim of negligence. I moved the complaint further to their customer service centre then i was was informed that if there had been more reports of sunvisor mirror cracks, they would take action. However, because this is the first time they have encountered such an issue, they have attributed the problem to my negligence. I am extremely disappointed with the level of service i received. Having driven BMWs for many years, this is the first time I have encountered such poor service. As a result, I am considering switching to other premium brands for my next vehicle.
0
Replies (0)K
Keagan
1 reviews | Active since Jan 2020
15 May 2024, 09:01
Appallingly poor and disappointing customer service.
The dealership's reliability and trustworthiness are severely lacking. I experienced appallingly poor and disappointing customer service. My vehicle encountered a system power error, and the service department merely cleared the error code without effectively addressing the issue. Shockingly, they neglected to document their actions in the service log. On a subsequent visit for the same problem, my vehicle was carelessly left exposed to a hailstorm! The dealership delayed informing me of the resulting damages. Despite raising concerns with both the service advisor and the customer relations manager, they declined to take responsibility or involve the dealer principal. The lack of professionalism and accountability that I was met with raises concerns about their treatment of customers and their vehicles. I've decided to move on from this dealership. If you value your vehicle, proceed with caution at this dealership.
Helpful (0)
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Keagan
1 reviews | Active since Jan 2020
15 May 2024, 09:01
Appallingly poor and disappointing customer service.
The dealership's reliability and trustworthiness are severely lacking. I experienced appallingly poor and disappointing customer service. My vehicle encountered a system power error, and the service department merely cleared the error code without effectively addressing the issue. Shockingly, they neglected to document their actions in the service log. On a subsequent visit for the same problem, my vehicle was carelessly left exposed to a hailstorm! The dealership delayed informing me of the resulting damages. Despite raising concerns with both the service advisor and the customer relations manager, they declined to take responsibility or involve the dealer principal. The lack of professionalism and accountability that I was met with raises concerns about their treatment of customers and their vehicles. I've decided to move on from this dealership. If you value your vehicle, proceed with caution at this dealership.
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Replies (0)JM
GD
Gerard D
1 reviews | Active since Jan 2020
31 Mar 2023, 10:00
Excellent service from Jaun Johnstone BMW Midrand
Good day. I came in yesterday to look at a vehicle. I received excellent service from Sales Executive, Jaun Johnstone. My experience at BMW Midrand was the best out of all my visits to Premium car brands as well as other BMW dealerships. Jaun definitely lived up to the high expectations that come with the BMW Brand. I will definitely be purchasing a vehicle from Jaun at BMW Midrand and will refer my colleagues and other prospective buyers.
Helpful (0)
|Replies (0)GD
Gerard D
1 reviews | Active since Jan 2020
31 Mar 2023, 10:00
Excellent service from Jaun Johnstone BMW Midrand
Good day. I came in yesterday to look at a vehicle. I received excellent service from Sales Executive, Jaun Johnstone. My experience at BMW Midrand was the best out of all my visits to Premium car brands as well as other BMW dealerships. Jaun definitely lived up to the high expectations that come with the BMW Brand. I will definitely be purchasing a vehicle from Jaun at BMW Midrand and will refer my colleagues and other prospective buyers.
0
Replies (0)AK
AUDREY K
1 reviews | Active since Jan 2020
27 Mar 2023, 07:34
BMW WATERFALL
BMW WATERFALL is a scam, My car reported a coolant leak which was repaired by them in November 2022 and I paid R15K cash, and the same problem persisted and I was told I don't need to pay anything since everything was under warranty- the following day when I make a follow up, I was told they ran pressure test and they claim is not the coolant but oil pump, and it needs R18K to be repaired, I reason with them and they said they apologize for the wrong message they interpreted the first time- I took my car without being fixed and only to find they tempered my battery together with my computer box- they made me to drive the car on DRIVETRAIN purposely because I refused to pay for their own deeds! Sad reality how all this dealerships are scamming customers!
Helpful (0)
|Replies (0)AK
AUDREY K
1 reviews | Active since Jan 2020
27 Mar 2023, 07:34
BMW WATERFALL
BMW WATERFALL is a scam, My car reported a coolant leak which was repaired by them in November 2022 and I paid R15K cash, and the same problem persisted and I was told I don't need to pay anything since everything was under warranty- the following day when I make a follow up, I was told they ran pressure test and they claim is not the coolant but oil pump, and it needs R18K to be repaired, I reason with them and they said they apologize for the wrong message they interpreted the first time- I took my car without being fixed and only to find they tempered my battery together with my computer box- they made me to drive the car on DRIVETRAIN purposely because I refused to pay for their own deeds! Sad reality how all this dealerships are scamming customers!
0
Replies (0)TM
Thulane M
1 reviews | Active since Jan 2020
4 Feb 2023, 14:51
Bad customer service at BMW Midrand.
I have experienced several issues each time I take my vehicle to BMW Midrand. 1. I took my vehicle for service and find my money missing when I collected my it. I reported the matter to service advisor Mr. Van Der Westhuizen who promised to investigate and revert back to me and that didn't happen. 2. I took my vehicle for full rear brakes only to find out after a month or so that my one rigtht front tyre have been swapped with Michelin tyre which was not a run flat - my car was having 4 pirelli run flat tyres. Iodge the complaint with the dealer and didn't get any help - they said they will no longer be able to retrieve footage. 3. Today, 04 February 2023, I took my vehicle for oil change (black oil change) where I was attended to by the lady introduced to me as Nomsa. The lady said my vehicle inspection was due and need to be done at a price of R2000 which I desputed. I took her to my car to show her my vehicle inspection due date(05/203 or 18000) which she saw and confirmed. When I return to collect my vehicle, to my surprise my vehicle inspection date was tampered with indicating that my car is all of a sudden due for inspection which is now (02/23 or 20000) which to my surprise mileage has been increased from 18000 to 20000 and the date been reduced for 05/23 to 02/23. When I ask the lady - Nomsa she said in front of my wife that there is nothing she can do as the key reader is showing that. I escalated the matter where the key reader was repeated and showing the correct inspection date which is 05/23 or 18000 in stead 02/23 confirming that my vehicle have been tampered with as is now showing wrong inspection date and mileage.
Helpful (0)
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Thulane M
1 reviews | Active since Jan 2020
4 Feb 2023, 14:51
Bad customer service at BMW Midrand.
I have experienced several issues each time I take my vehicle to BMW Midrand. 1. I took my vehicle for service and find my money missing when I collected my it. I reported the matter to service advisor Mr. Van Der Westhuizen who promised to investigate and revert back to me and that didn't happen. 2. I took my vehicle for full rear brakes only to find out after a month or so that my one rigtht front tyre have been swapped with Michelin tyre which was not a run flat - my car was having 4 pirelli run flat tyres. Iodge the complaint with the dealer and didn't get any help - they said they will no longer be able to retrieve footage. 3. Today, 04 February 2023, I took my vehicle for oil change (black oil change) where I was attended to by the lady introduced to me as Nomsa. The lady said my vehicle inspection was due and need to be done at a price of R2000 which I desputed. I took her to my car to show her my vehicle inspection due date(05/203 or 18000) which she saw and confirmed. When I return to collect my vehicle, to my surprise my vehicle inspection date was tampered with indicating that my car is all of a sudden due for inspection which is now (02/23 or 20000) which to my surprise mileage has been increased from 18000 to 20000 and the date been reduced for 05/23 to 02/23. When I ask the lady - Nomsa she said in front of my wife that there is nothing she can do as the key reader is showing that. I escalated the matter where the key reader was repeated and showing the correct inspection date which is 05/23 or 18000 in stead 02/23 confirming that my vehicle have been tampered with as is now showing wrong inspection date and mileage.
0
Replies (0)GN
Gift N
1 reviews | Active since Jan 2020
11 Jan 2023, 06:55
BMW Waterfall defrauded me
I am lost for words how BMW Waterfall has rendered their service for us as I took the vehicle for service on the 25th of November 2022 and collected the vehicle on the 26th which R1898.00 was paid by Motorite, and a week later the vehicle had engine light which I then managed to tow it on the 12th of December 2022 whereby the service team member informed me they only did a breakfluid flush and nothing more. It was later disclosed to me that R6667.00 would be required to conduct an assessment which I then paid, later on, decided to take the vehicle out of their garage for a second opinion which revealed that, the report provided and the indications shown were all flawed as all item together with pictures provided were inconsistent (i.e. Spark plugs, Fuel injector leakage, Filters, cylinder pressure, and Coilovers) I feel so much dishonesty transpired and my R6667.00 was paid for sweet nothing, as their assessment report appears to be copied from other vehicle reports.
Helpful (0)
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Gift N
1 reviews | Active since Jan 2020
11 Jan 2023, 06:55
BMW Waterfall defrauded me
I am lost for words how BMW Waterfall has rendered their service for us as I took the vehicle for service on the 25th of November 2022 and collected the vehicle on the 26th which R1898.00 was paid by Motorite, and a week later the vehicle had engine light which I then managed to tow it on the 12th of December 2022 whereby the service team member informed me they only did a breakfluid flush and nothing more. It was later disclosed to me that R6667.00 would be required to conduct an assessment which I then paid, later on, decided to take the vehicle out of their garage for a second opinion which revealed that, the report provided and the indications shown were all flawed as all item together with pictures provided were inconsistent (i.e. Spark plugs, Fuel injector leakage, Filters, cylinder pressure, and Coilovers) I feel so much dishonesty transpired and my R6667.00 was paid for sweet nothing, as their assessment report appears to be copied from other vehicle reports.
0
Replies (0)