MotorSure Direct
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About MotorSure Direct
MotorSure Direct has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked MotorSure Direct across 111 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
karabo M
1 reviews | Active since Jan 2020
10 Dec 2025, 07:08
Unhappy Claim experiance
have a claim for my fridge that was registered on 3 November. My claim was repudiated, yet the cover that is stated as the reason for repudiation is clearly noted as covered on the policy schedule. I am now left with a fridge that is not working, and my groceries have spoiled. All I keep hearing is that the matter is still being referred to the insurer. This has caused a significant inconvenience, and I would appreciate urgent clarification and resolution.
Helpful (0)
|Replies (0)kM
karabo M
1 reviews | Active since Jan 2020
10 Dec 2025, 07:08
Unhappy Claim experiance
have a claim for my fridge that was registered on 3 November. My claim was repudiated, yet the cover that is stated as the reason for repudiation is clearly noted as covered on the policy schedule. I am now left with a fridge that is not working, and my groceries have spoiled. All I keep hearing is that the matter is still being referred to the insurer. This has caused a significant inconvenience, and I would appreciate urgent clarification and resolution.
0
Replies (0)JC
TM
Tector M
1 reviews | Active since Jan 2020
6 Feb 2025, 07:24
Claim
I was involved in a car accident around December and submitted my claim around 10th of January 2025 on Motorsure insurance and they sent me a link to send them pictures for assessment, even now they haven’t responded, I am so disappointed on this insurance please assist
Helpful (0)
|Replies (0)TM
Tector M
1 reviews | Active since Jan 2020
6 Feb 2025, 07:24
Claim
I was involved in a car accident around December and submitted my claim around 10th of January 2025 on Motorsure insurance and they sent me a link to send them pictures for assessment, even now they haven’t responded, I am so disappointed on this insurance please assist
0
Replies (0)YJ
Yola J
1 reviews | Active since Jan 2020
1 Oct 2024, 07:30
REFUND MY MONEY
It's a pity that we have to resort to writing reviews about the same company MOTORSURE DIRECT!! please refund me and cancel the shortfall cover ! the car has been fully paid for over 8 years now but MOTORSURE DIRECT IS STILL DEBITING my account my emails are not being answered!!
Helpful (0)
|Replies (0)YJ
Yola J
1 reviews | Active since Jan 2020
1 Oct 2024, 07:30
REFUND MY MONEY
It's a pity that we have to resort to writing reviews about the same company MOTORSURE DIRECT!! please refund me and cancel the shortfall cover ! the car has been fully paid for over 8 years now but MOTORSURE DIRECT IS STILL DEBITING my account my emails are not being answered!!
0
Replies (0)bA
brenda A
1 reviews | Active since Jan 2020
4 Sept 2024, 14:55
Car insurance not covered and misleading information
I would like to mention the following concerns noted: I had 2 claims as below: 1st claim for June 2022 considered, AOL signed and AoL payment received on the 19 July 2024 for the claim. Excess refund still outstanding, Car rental approved with Europcars pick up on 27 July 24 - and return 27 Aug 2024 (30days) 2nd claim on the 22 June 2024 (Pothole incident) - whilst waiting for the rental approval from the broker, I was still using my car, unfortunately, I hit a pothole going to a work conference and logged the claim telephonically with the broker on the same day (i.e. 22 July 2024) on the same day we discussed the rental and broker informed me that the rental wasn't on my policy. I have forwarded the broker my latest policy as proof thereof, the broker subsequently booked the car rental, and agreed that the rental will be extended should the panel beaters take longer due to the 2nd claim, I have called on numerous occasions ( 6, 7, 12(9times) 14, 23 28 August 2024) about the extension, the excess refund and rental and eventually when I was in touched with broker on the Wednesday 28,th August the broker forgot to do the extension of the rental and promised to do it same day. Again on 'Thursday the 29 August 2024, this is when the broker called me to let me know that my car was removed on the 5 June 2024 until the vehicle is repaired and proof thereof submitted to the broker.(I'm not understanding this process, so if I understand this correctly, my car was and or is still not insured(uninformed) ) as well as that the car can't be extended and that the rental is for only for 30 days per claim, we had an upfront agreement to extend the rental. I subsequently paid the Europcars for the extra days and returned the rental. So, I hope you can see why I am disheartened and dissatisfied. And I also hope you can understand why I humbly seeking for your authority to assist in this regard. In all fairness, I never had a problem with the broker / insurance, although the broker and the insurance tried to assist me, it's just disappointment for the misleading information provided resulted in no cover and extra expenses. thanks for taking the time to consider my review. PS. i have raised the concerned with the insurer on the 30 August 2024, to date (4 Sept 2024) no response and /or an update received
Helpful (0)
|Replies (0)bA
brenda A
1 reviews | Active since Jan 2020
4 Sept 2024, 14:55
Car insurance not covered and misleading information
I would like to mention the following concerns noted: I had 2 claims as below: 1st claim for June 2022 considered, AOL signed and AoL payment received on the 19 July 2024 for the claim. Excess refund still outstanding, Car rental approved with Europcars pick up on 27 July 24 - and return 27 Aug 2024 (30days) 2nd claim on the 22 June 2024 (Pothole incident) - whilst waiting for the rental approval from the broker, I was still using my car, unfortunately, I hit a pothole going to a work conference and logged the claim telephonically with the broker on the same day (i.e. 22 July 2024) on the same day we discussed the rental and broker informed me that the rental wasn't on my policy. I have forwarded the broker my latest policy as proof thereof, the broker subsequently booked the car rental, and agreed that the rental will be extended should the panel beaters take longer due to the 2nd claim, I have called on numerous occasions ( 6, 7, 12(9times) 14, 23 28 August 2024) about the extension, the excess refund and rental and eventually when I was in touched with broker on the Wednesday 28,th August the broker forgot to do the extension of the rental and promised to do it same day. Again on 'Thursday the 29 August 2024, this is when the broker called me to let me know that my car was removed on the 5 June 2024 until the vehicle is repaired and proof thereof submitted to the broker.(I'm not understanding this process, so if I understand this correctly, my car was and or is still not insured(uninformed) ) as well as that the car can't be extended and that the rental is for only for 30 days per claim, we had an upfront agreement to extend the rental. I subsequently paid the Europcars for the extra days and returned the rental. So, I hope you can see why I am disheartened and dissatisfied. And I also hope you can understand why I humbly seeking for your authority to assist in this regard. In all fairness, I never had a problem with the broker / insurance, although the broker and the insurance tried to assist me, it's just disappointment for the misleading information provided resulted in no cover and extra expenses. thanks for taking the time to consider my review. PS. i have raised the concerned with the insurer on the 30 August 2024, to date (4 Sept 2024) no response and /or an update received
0
Replies (0)YJ
Yola J
1 reviews | Active since Jan 2020
23 May 2024, 07:23
Refund my money
It is with great disappointment that in 2024 there's a company that still deals with clients so poorly, we had cancelled our policy in January 2024 but Motorsure continued debiting for 3 months. I have been in communication with Shereleen and to get her to answer to my emails is a hustle! It's been 3 weeks since I've asked for our refund till this day it's been dead quite from Motorsure, no communication or whatsoever!!!! it shouldn't take this long to return client's money that doesn't belong to you!!!
Helpful (0)
|Replies (0)YJ
Yola J
1 reviews | Active since Jan 2020
23 May 2024, 07:23
Refund my money
It is with great disappointment that in 2024 there's a company that still deals with clients so poorly, we had cancelled our policy in January 2024 but Motorsure continued debiting for 3 months. I have been in communication with Shereleen and to get her to answer to my emails is a hustle! It's been 3 weeks since I've asked for our refund till this day it's been dead quite from Motorsure, no communication or whatsoever!!!! it shouldn't take this long to return client's money that doesn't belong to you!!!
0
Replies (0)SM
Sithembiso M
1 reviews | Active since Jan 2020
6 Mar 2024, 10:33
Excellent Service
Called in when my car broke down and consultant on the line was very friendly and helped to get tow truck and he was even checking up on me via watsupp to see if I got helped and I’m safe
Helpful (0)
|Replies (0)SM
Sithembiso M
1 reviews | Active since Jan 2020
6 Mar 2024, 10:33
Excellent Service
Called in when my car broke down and consultant on the line was very friendly and helped to get tow truck and he was even checking up on me via watsupp to see if I got helped and I’m safe
0
Replies (0)MN
Mmeli N
1 reviews | Active since Jan 2020
26 Feb 2024, 08:52
MotoSure direct review
I have been with the company for more than 5 years with no complications, I have recently had another claim where it started badly however Angelique Davids was very helpful and the claim was finaly approved.
Helpful (0)
|Replies (0)MN
Mmeli N
1 reviews | Active since Jan 2020
26 Feb 2024, 08:52
MotoSure direct review
I have been with the company for more than 5 years with no complications, I have recently had another claim where it started badly however Angelique Davids was very helpful and the claim was finaly approved.
0
Replies (0)