Motorvaps
Verified Business
AI Review Summary
Based on recent customer reviews, Motorvaps delivers a consistently positive customer experience characterised by friendly, knowledgeable staff and efficient service. Customers frequently praise individual agents such as Sinazo, Yusuf, Fatima and Roshelle for their patience, professionalism and ability to resolve issues promptly. Claims and service plan processes are highlighted as smooth and timely, with agents explaining policy details clearly. One area of concern involves how shortfall claim amounts are calculated, suggesting room for improved transparency around policy terms sold through dealerships.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
32 hours 57 minutesAverage Time To Reply
100 NPSRecommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 62 hours 26 min to reply
TrustIndex
0
Score
Ranking
#44
in Automotive
Avg Reply
32 hours 57 minutes
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 62 hours 26 min to reply
Review Distribution
3.8|18 Reviews
May '25 - Apr '26
5(53.3%)
4(13.3%)
3(0%)
2(0%)
1(33.3%)
5(53.3%)
4(13.3%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Motorvaps
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Renaal J
1 reviews | Active since Jan 2020
5 Jan 2026, 09:02
Worst service
Worst service, my vehicle had broken down and was parked in my yard, I phoned motorvaps to get the car towed to a rmi approved workshop which is around 20kms away, they said they can't assist as the vehicle is parked at my house and safe area, which I find bull****, I am paying for a plan which is not cheap, and now I had to pay R750 to get the car towed. They claim if the car is on the road then the road side will help, however since the car is in my yard it is safe and I must deal with the towing, for eg if my battery died in the car I will call roadside to assist for them to boost the car and they will have to assist as the battery died, same goes for the towing, plus if I had broken down 100 meters from the house they would have had to assist even tho it is close to the house, so I find it this plan bull**** and just want to make money off you and not helping you in the time off need, I hope this goes to whomever it need and get sorted.
Helpful (0)
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Renaal J
1 reviews | Active since Jan 2020
5 Jan 2026, 09:02
Worst service
Worst service, my vehicle had broken down and was parked in my yard, I phoned motorvaps to get the car towed to a rmi approved workshop which is around 20kms away, they said they can't assist as the vehicle is parked at my house and safe area, which I find bull****, I am paying for a plan which is not cheap, and now I had to pay R750 to get the car towed. They claim if the car is on the road then the road side will help, however since the car is in my yard it is safe and I must deal with the towing, for eg if my battery died in the car I will call roadside to assist for them to boost the car and they will have to assist as the battery died, same goes for the towing, plus if I had broken down 100 meters from the house they would have had to assist even tho it is close to the house, so I find it this plan bull**** and just want to make money off you and not helping you in the time off need, I hope this goes to whomever it need and get sorted.
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Suzette
1 reviews | Active since Jan 2020
16 Nov 2025, 08:05
Horrible company
Do not take a any insurance with them, they charge you for cancellation so that it’s difficult to leave them. I just Paid a month to month contract R1000 for cancellation. Horrible company this one. They pay your major service then immediately up your premium, one of their consultants told me to agree to them increasing my premium or else they won’t pay for my service mind you i am at the dealership at that time👎🏽👎🏽👎🏽👎🏽will never recommend to anyone
Helpful (0)
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Suzette
1 reviews | Active since Jan 2020
16 Nov 2025, 08:05
Horrible company
Do not take a any insurance with them, they charge you for cancellation so that it’s difficult to leave them. I just Paid a month to month contract R1000 for cancellation. Horrible company this one. They pay your major service then immediately up your premium, one of their consultants told me to agree to them increasing my premium or else they won’t pay for my service mind you i am at the dealership at that time👎🏽👎🏽👎🏽👎🏽will never recommend to anyone
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Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 15:11
Don’t bother with this company and MVIA
Have been dealing with MVIA to resolve a wheel bearing warranty claim and have been asked for a tech report about the failure. For a wheel bearing… which is a covered component. what is there to say about a wheel bearing failing. The car is driving, it’s making a noise… it’s a failing component. I know they’re looking for any reason not to pay and have repeatedly claimed attachments had not come through or that things need to be in a specific format which at no previous point was mentioned. Emails are magically not appearing on their side. Then was told I could get a quote from another branch of Toyota and then after that was told they want a tech report from them as well after they already had one.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 15:11
Don’t bother with this company and MVIA
Have been dealing with MVIA to resolve a wheel bearing warranty claim and have been asked for a tech report about the failure. For a wheel bearing… which is a covered component. what is there to say about a wheel bearing failing. The car is driving, it’s making a noise… it’s a failing component. I know they’re looking for any reason not to pay and have repeatedly claimed attachments had not come through or that things need to be in a specific format which at no previous point was mentioned. Emails are magically not appearing on their side. Then was told I could get a quote from another branch of Toyota and then after that was told they want a tech report from them as well after they already had one.
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usaama R
1 reviews | Active since Jan 2020
5 Oct 2025, 09:18
⚠️ WARNING: My Experience with MotorVaps – Don’t Fall for It
⚠️ WARNING: My Experience with MotorVaps – Don’t Fall for It I bought a pre-owned car and took out a MotorVaps warranty for extra peace of mind. I still had a year left on my policy when my car started giving electrical problems. I followed every instruction — I filled out their online form and called to ask what to do next. The agent couldn’t even tell me whether or not I should tow my car to a workshop. When I checked the fine print, it clearly said that if there’s a problem, you must switch off the car immediately, otherwise your claim can be denied. Even after explaining this, the lady on the phone still couldn’t confirm if my claim would be approved. On top of that, I would have to pay for the diagnostic myself — around R2,000 — with no guarantee that MotorVaps would actually pay out afterward. So basically, you follow all their instructions, spend your own money, and still have no assurance your claim will be honoured. The whole setup feels like a **** — designed to collect premiums and deny claims when you need help most. Take my advice: avoid MotorVaps. There are far better warranty and insurance options out there. Don’t fall for their promises.
Helpful (0)
|Replies (0)uR
usaama R
1 reviews | Active since Jan 2020
5 Oct 2025, 09:18
⚠️ WARNING: My Experience with MotorVaps – Don’t Fall for It
⚠️ WARNING: My Experience with MotorVaps – Don’t Fall for It I bought a pre-owned car and took out a MotorVaps warranty for extra peace of mind. I still had a year left on my policy when my car started giving electrical problems. I followed every instruction — I filled out their online form and called to ask what to do next. The agent couldn’t even tell me whether or not I should tow my car to a workshop. When I checked the fine print, it clearly said that if there’s a problem, you must switch off the car immediately, otherwise your claim can be denied. Even after explaining this, the lady on the phone still couldn’t confirm if my claim would be approved. On top of that, I would have to pay for the diagnostic myself — around R2,000 — with no guarantee that MotorVaps would actually pay out afterward. So basically, you follow all their instructions, spend your own money, and still have no assurance your claim will be honoured. The whole setup feels like a **** — designed to collect premiums and deny claims when you need help most. Take my advice: avoid MotorVaps. There are far better warranty and insurance options out there. Don’t fall for their promises.
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