Poor service and bad treatment received

Terrible experience, ****** exist. Took my car to service, I was the last to be served after 6pm when all white people who came after me in the morning has left. Service adviser was up and down with no explanation of the delays. They couldn’t offer m anything for inconvenience not even an apology. The car was having a cigarette smell, idling noise till today. When I raised the matter with Dealer principal no acknowledgment instead he asked the black salesperson to phone me.