Mercedes Benz refusal to fix car under full warranty despite no negligence by driver

The point of the story is bring to your attention that if you fill up your car at BP, Shell, Total or Engen, then mercedes benz will not repair your car if there is a performance issue regardless of whether there is contamination in the fuel or not. They will find a way to prove contamination even if they misread the report to serve their view. You will be liable for a cost of repair of up to R150 000 to fix your car at your cost and your maintenance plan or service warranty will not cover it. Neither will any other insurance cover the cost of this repair. Where you negligent in any way by filling up at theses stations? The answer is no!

This is my experience with mercedes benz Sandton Branch. I was sold an extended full motor plan that cost me approximately R78 0000 a few months ago and was promised that my ongoing problem with sluggish performance would be fixed at not additional cost to me. Mercedes benz found a loophole in a contract to get out of fixing the car by claiming that the diesel which I use is from reputable filling stations like Shell, Engen and BO were contaminated. This is despite the fact that the fuel was sent to their independent analysis outsourced provider using a non WearCheck container and the results showed no contamination according to accredited testing. They use a non WearCheck container for sending the fuel from the Sandton Branch to Durban and rely on an eye test to check for debris which is a non accredited method of testing according to the same report. Using this independent report and relying and interpreting it to their benefit makes it convenient to allows mercedes benz to not take responsibility and fix the car. My car has been with the Mercedes Benz dealership in Sandton since October 2024 and I have been given a Hyundai to drive in the meantime. This is after my family has owned approximately 6 mercedes benz and have loyal to the brand. Mercedes Benz has denied my request for a round table meeting to discuss the matter and find a solution and via email has stated that this is their final decision on the matter. As fellow motorists, you will not be aware of such a situation until you read it here or unfortunately encounter this travesty of justice and disregard for customers experiencing by mercedes benz. I can only hope that the latter is never your experience. For the purposes of objectivity and transparency there are some individuals at the dealership that are trying to work on a solution, but the solution does require me paying for the cost of repairs. Is that a solution. You decide, but at least, now you know. My next step is to take my story to the media, so that I can address a larger audience to create awareness of this injustice and a lack of a solution oriented approach to resolving issues. Christopher Elijah