NO FEEDBACK FOR OVER A MONTH ON OUTSTANDING ORDER

I've ordered a Glass from Honda Sandton over a month ago and I still haven't received the glass. I have left 8 messages and sent the parts manager emails regarding feedback on the outstanding glass. I haven't had any feedback as yet regarding the outstanding order. Hat is more frustrating is I left messages with reception as well and I haven't had any joy as to when I can expect my order. It seems like the parts manager doesn't have a clue or any answers.