

Motus VW
Based on recent customer reviews, Motus VW receives sharply divided feedback across its branches. Satisfied customers consistently praise individual sales and service consultants for going the extra mile, highlighting professionalism, clear communication, and smooth handovers. However, a recurring theme among dissatisfied customers involves poor after-sales follow-through, undelivered spare keys and documentation, disputed workshop repairs, and unresolved complaints escalated to management. Customers frequently mention concerns about accountability, vehicle condition on delivery, and difficulty reaching staff once a sale is concluded, leaving overall sentiment heavily weighted toward frustration.
TrustIndex
3
Ranking
#158
in Automotive
Reply Time
1281h 50m
NPS Score
-50
Recommended: Unlikely
Based on recent customer reviews, Motus VW receives sharply divided feedback across its branches. Satisfied customers consistently praise individual sales and service consultants for going the extra mile, highlighting professionalism, clear communication, and smooth handovers. However, a recurring theme among dissatisfied customers involves poor after-sales follow-through, undelivered spare keys and documentation, disputed workshop repairs, and unresolved complaints escalated to management. Customers frequently mention concerns about accountability, vehicle condition on delivery, and difficulty reaching staff once a sale is concluded, leaving overall sentiment heavily weighted toward frustration.
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Motus VW has a TrustIndex of 3 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. Hellopeter has tracked Motus VW across 658 total reviews. How is the TrustIndex calculated? →
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