MV
Motus VW
Verified Business
MV
AI Review Summary
Based on recent customer reviews, Motus VW faces widespread criticism across multiple branches including Fourways, Midrand, East Rand, Germiston, and Alberton. Recurring complaints centre on poor after-sales service, unresolved vehicle defects, broken promises regarding spare keys and reimbursements, and negligent workshop practices such as returning cars without oil or with new faults. Communication breakdowns and management unresponsiveness are frequently cited. Positive experiences highlight individual staff members like Enoch, Rudi Klopper, Elizabeth, and Santie du Preez, who deliver exceptional sales and diagnostic service, though these remain the minority.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-68
Recommended: Unlikely
Review Distribution
2|46 Reviews
May '25 - Apr '26
5(23.8%)
4(0%)
3(0%)
2(2.4%)
1(73.8%)
5(23.8%)
4(0%)
3(0%)
2(2.4%)
1(73.8%)
Frequently Asked Questions About Motus VW
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceST
Shaun T
1 reviews | Active since Jan 2020
12 Mar 2026, 12:42
Undisclosed Vehicle Damage and Outstanding Requests Not Addressed
I am writing to raise a serious complaint regarding a vehicle I purchased from Motus Germiston ( East Rand Multi franchise) After taking delivery of the vehicle, I discovered that the right rear door is not aligned and the front bumper. This raises serious concerns that the vehicle may have been involved in an accident prior to the sale, which was never disclosed to me at the time of purchase. Since identifying the issue, I have repeatedly requested important documentation from the dealership, including: * Any accident or damage reports related to the vehicle * A full mileage/vehicle history report Despite multiple requests, these documents have still not been provided. In addition, I have been requesting the sales person (Tebhego)for the past three months that the vehicle stickers for the right side of the car be ordered and installed. This has still not been done, and my requests continue to be ignored or delayed. I was told that this matter has been escalated to the floor manager (Nkosi) however I haven’t received any communication from them nor have they answered any of my calls. As a customer, this situation is extremely frustrating and unacceptable. When purchasing a vehicle, transparency and proper after-sales service should be a priority. The lack of communication and failure to address these concerns raises serious questions about the condition of the vehicle and the service standards of the dealership. I request that the dealership urgently: 1. Provide the full accident and mileage history of the vehicle. 2. Address and inspect the alignment issue properly. 3. Order and install the outstanding vehicle stickers immediately. 4. Provide a clear explanation regarding the vehicle's condition prior to sale. 5. Properly aligning of doors and bumpers on the car , with the window beadings replaced If this matter is not resolved urgently, I will have no choice but to escalate the matter further through the relevant consumer protection channels. I hope the dealership will take this complaint seriously and resolve the matter promptly.
Helpful (0)
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Shaun T
1 reviews | Active since Jan 2020
12 Mar 2026, 12:42
Undisclosed Vehicle Damage and Outstanding Requests Not Addressed
I am writing to raise a serious complaint regarding a vehicle I purchased from Motus Germiston ( East Rand Multi franchise) After taking delivery of the vehicle, I discovered that the right rear door is not aligned and the front bumper. This raises serious concerns that the vehicle may have been involved in an accident prior to the sale, which was never disclosed to me at the time of purchase. Since identifying the issue, I have repeatedly requested important documentation from the dealership, including: * Any accident or damage reports related to the vehicle * A full mileage/vehicle history report Despite multiple requests, these documents have still not been provided. In addition, I have been requesting the sales person (Tebhego)for the past three months that the vehicle stickers for the right side of the car be ordered and installed. This has still not been done, and my requests continue to be ignored or delayed. I was told that this matter has been escalated to the floor manager (Nkosi) however I haven’t received any communication from them nor have they answered any of my calls. As a customer, this situation is extremely frustrating and unacceptable. When purchasing a vehicle, transparency and proper after-sales service should be a priority. The lack of communication and failure to address these concerns raises serious questions about the condition of the vehicle and the service standards of the dealership. I request that the dealership urgently: 1. Provide the full accident and mileage history of the vehicle. 2. Address and inspect the alignment issue properly. 3. Order and install the outstanding vehicle stickers immediately. 4. Provide a clear explanation regarding the vehicle's condition prior to sale. 5. Properly aligning of doors and bumpers on the car , with the window beadings replaced If this matter is not resolved urgently, I will have no choice but to escalate the matter further through the relevant consumer protection channels. I hope the dealership will take this complaint seriously and resolve the matter promptly.
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Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
28 Feb 2026, 19:31
Super Salesman Enoch at VW Edenvale
I bought an Audi Q2 from Enoch at VW Edenvale today, what amazing service from start to finish. Gave me a great price on my polo trade in, he answered all our questions, was super efficient and put up with all of our negotiations. He made an exciting process even more special. Thank you!
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Kim S
1 reviews | Active since Jan 2020
28 Feb 2026, 19:31
Super Salesman Enoch at VW Edenvale
I bought an Audi Q2 from Enoch at VW Edenvale today, what amazing service from start to finish. Gave me a great price on my polo trade in, he answered all our questions, was super efficient and put up with all of our negotiations. He made an exciting process even more special. Thank you!
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mxolisi G
1 reviews | Active since Jan 2020
18 Feb 2026, 13:37
Refusal to refund and incorrect part supp****
I bought a tow bar plug housing with Vin number. I was given a wrong part as it did not have a bracket to accommodate wiring fitting. I made it clear what I wanted and was given wrong part. Agent should have offered me correct part given that he had my Vin number. Now they refusing to refund me. This bis so ********* as the part has never been used. I can't use it either is its current form as it is incomplete. I bought my Amarok from them and I will never give them business
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mxolisi G
1 reviews | Active since Jan 2020
18 Feb 2026, 13:37
Refusal to refund and incorrect part supp****
I bought a tow bar plug housing with Vin number. I was given a wrong part as it did not have a bracket to accommodate wiring fitting. I made it clear what I wanted and was given wrong part. Agent should have offered me correct part given that he had my Vin number. Now they refusing to refund me. This bis so ********* as the part has never been used. I can't use it either is its current form as it is incomplete. I bought my Amarok from them and I will never give them business
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Replies (0)CG
Chelsea G
1 reviews | Active since Jan 2020
7 Jan 2026, 14:46
Terrible service to book a service for your car
Motus Lindsay Saker Bloemfontein Terrible service, I contacted them 5 timea today just to book a service. The contact number provided takes you to an automatic system generated option centre each time I press 3 for a service the options start again. The third time calling I eventually spoke to the consultant just to find out his specific system is off and I should call again and speak to Bernard. I called again and once again the voice options were on repeat for the entire call. The last time I called I eventually managed to speak to the operator and took my VIN number and her system also didnt work and someone would call me back. Im still waiting for the call. Terrible service - will never buy a VW again just because of the terrible after sale service.
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Chelsea G
1 reviews | Active since Jan 2020
7 Jan 2026, 14:46
Terrible service to book a service for your car
Motus Lindsay Saker Bloemfontein Terrible service, I contacted them 5 timea today just to book a service. The contact number provided takes you to an automatic system generated option centre each time I press 3 for a service the options start again. The third time calling I eventually spoke to the consultant just to find out his specific system is off and I should call again and speak to Bernard. I called again and once again the voice options were on repeat for the entire call. The last time I called I eventually managed to speak to the operator and took my VIN number and her system also didnt work and someone would call me back. Im still waiting for the call. Terrible service - will never buy a VW again just because of the terrible after sale service.
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Njabulo M
1 reviews | Active since Jan 2020
24 Dec 2025, 05:20
Unpleasant after sales service
The service at this dealership has been horribly unpleasant. I purchased a vehicle on the 31st of July 2025. I was given one set of car keys when I took delivery of the vehicle. The salesperson Aubrey Risiba promised to have the second set of keys delivered to my physical address within a week from the date of purchase, but that did not happen. I have been communicating with him, but he ignores all communication. Four months later I am still waiting for the second set of the keys. I escalated the matter to Pierre Gerber and Shane Kruger who too failed to resolve the matter. On the 2nd of September 2025 Shane promised to order the keys, that did not happen and he ignored my follow up emails. This raises serious concerns that even the management of the dealership is failing to attend to the matter.
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Njabulo M
1 reviews | Active since Jan 2020
24 Dec 2025, 05:20
Unpleasant after sales service
The service at this dealership has been horribly unpleasant. I purchased a vehicle on the 31st of July 2025. I was given one set of car keys when I took delivery of the vehicle. The salesperson Aubrey Risiba promised to have the second set of keys delivered to my physical address within a week from the date of purchase, but that did not happen. I have been communicating with him, but he ignores all communication. Four months later I am still waiting for the second set of the keys. I escalated the matter to Pierre Gerber and Shane Kruger who too failed to resolve the matter. On the 2nd of September 2025 Shane promised to order the keys, that did not happen and he ignored my follow up emails. This raises serious concerns that even the management of the dealership is failing to attend to the matter.
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Replies (0)MV
Mpendulo V
1 reviews | Active since Jan 2020
19 Dec 2025, 05:51
VERY POOR AFTER SALES SERVICE
I regret buying at this place I bought a vehicle at Motus Vereeniging and paid cash. I've been for registration papers for almost a month now. As a result I can't register the vehicle for the purpose it was bought for.
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Mpendulo V
1 reviews | Active since Jan 2020
19 Dec 2025, 05:51
VERY POOR AFTER SALES SERVICE
I regret buying at this place I bought a vehicle at Motus Vereeniging and paid cash. I've been for registration papers for almost a month now. As a result I can't register the vehicle for the purpose it was bought for.
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Henk B
1 reviews | Active since Jan 2020
9 Dec 2025, 06:16
Motus VW East Rand is *******!
I approached VW East Rand last Monday to trade in my VW Amarok on something smaller. I saw a T-Cross that I was really interested in. I spoke to Aubrey who I have been dealing with for about 15 years or more and we managed to conclude a deal. The manager at used cars, Reeno confirmed that they would settle my Amarok if I buy the T-Cross and I confirmed and agreed to proceed. On Wednesday last week, Aubrey called me with the bad news. The DP, Shane van Greeden decided that he is not paying the price for my Amarok, but offered me R 25 000 less for my Amarok. He also told me that someone else is after the car that I want to purchase. My problem is that at that point I have already incurred costs to keep to my side of the agreement, that was replacing the tyres and windscreen on my Amarok. I went back to the dealership this morning to try and speak to the DP, but learned that he is on leave and the car I wanted is no longer there. The low morale of the staff was very much visible( and I am not mentioning names). I learned that he sent this vehicle, like many others to mates of the DP at other branches and even other dealerships. Now that for me who have been dealing with them for so long is not good enough.I was buying one car every year from them at one stage. I will NEVER deal with them again as I believe they are *******!!
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Henk B
1 reviews | Active since Jan 2020
9 Dec 2025, 06:16
Motus VW East Rand is *******!
I approached VW East Rand last Monday to trade in my VW Amarok on something smaller. I saw a T-Cross that I was really interested in. I spoke to Aubrey who I have been dealing with for about 15 years or more and we managed to conclude a deal. The manager at used cars, Reeno confirmed that they would settle my Amarok if I buy the T-Cross and I confirmed and agreed to proceed. On Wednesday last week, Aubrey called me with the bad news. The DP, Shane van Greeden decided that he is not paying the price for my Amarok, but offered me R 25 000 less for my Amarok. He also told me that someone else is after the car that I want to purchase. My problem is that at that point I have already incurred costs to keep to my side of the agreement, that was replacing the tyres and windscreen on my Amarok. I went back to the dealership this morning to try and speak to the DP, but learned that he is on leave and the car I wanted is no longer there. The low morale of the staff was very much visible( and I am not mentioning names). I learned that he sent this vehicle, like many others to mates of the DP at other branches and even other dealerships. Now that for me who have been dealing with them for so long is not good enough.I was buying one car every year from them at one stage. I will NEVER deal with them again as I believe they are *******!!
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