Motus VW
Verified Business
|2.2|31 Reviews (last 12 months)|Responds in 1281h 50m
Motus VW
Verified Business
|2.2
31 Reviews (last 12 months)
Responds in 1281h 50m
AI Review Summary
Based on recent customer reviews, Motus VW receives sharply divided feedback across its branches. Satisfied customers consistently praise individual sales and service consultants for going the extra mile, highlighting professionalism, clear communication, and smooth handovers. However, a recurring theme among dissatisfied customers involves poor after-sales follow-through, undelivered spare keys and documentation, disputed workshop repairs, and unresolved complaints escalated to management. Customers frequently mention concerns about accountability, vehicle condition on delivery, and difficulty reaching staff once a sale is concluded, leaving overall sentiment heavily weighted toward frustration.
Performance(last 12 months):
TrustIndex
3.1
Ranking
#90
in Automotive
Reply Time
1281h 50m
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.2|31 Reviews
Sep '25 - Aug '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVS
Vikey S
1 reviews | Active since May 2026
20 May 2026, 11:05
Defective “VW MasterCar Certified” Vehicle Sold by Motus VW Fourways –
Defective “VW MasterCar Certified” Vehicle Sold by Motus VW Fourways – No Resolution Received, I purchased a 2021 Volkswagen Polo Vivo 1.6 Comfortline (Reg: ***x) from Motus VW Fourways on 22 April 2026 and paid cash in full. The vehicle was advertised and sold to me as a “VW MasterCar Certified” vehicle, which gave me confidence that it had passed proper inspections and was free from major defects or accident damage. Shortly after taking delivery on 25 April 2026, I discovered multiple signs that the vehicle had previously been involved in an accident and repaired — something that was never disclosed to me before the sale. The defects include: • Repaired/replaced left rear door • Misaligned and cracked door hinges • Missing bolts on the rear door lock • Overspray paint marks • Uneven panel gaps and wheel arch repairs • Misaligned interior trim and headlining • Uneven glass beading on both left doors • Cracked front hinge • Distorted front left speaker • Misaligned weather strips These issues clearly indicate prior body repairs and raise concerns about the quality and integrity of the vehicle. In my opinion, this is a direct violation of Sections 55 and 56 of the Consumer Protection Act. I formally rejected the vehicle, returned it on 04 May 2026, and requested a full refund including associated warranty costs. Despite an online meeting held on 18 May 2026 with the Dealer Principal, Mr Pillay, the matter remains unresolved as the dealer is only willing to repair and replace the vehicle and not refund. I am extremely disappointed that a major dealership operating under the Volkswagen and Motus brands could allegedly sell a previously damaged vehicle as a certified used car without disclosure. I hope this review encourages Motus VW Fourways and Volkswagen South Africa to resolve this matter urgently and transparently. Vekesh Singh
Helpful (0)
|Replies (0)VS
Vikey S
1 reviews | Active since May 2026
20 May 2026, 11:05
Defective “VW MasterCar Certified” Vehicle Sold by Motus VW Fourways –
Defective “VW MasterCar Certified” Vehicle Sold by Motus VW Fourways – No Resolution Received, I purchased a 2021 Volkswagen Polo Vivo 1.6 Comfortline (Reg: ***x) from Motus VW Fourways on 22 April 2026 and paid cash in full. The vehicle was advertised and sold to me as a “VW MasterCar Certified” vehicle, which gave me confidence that it had passed proper inspections and was free from major defects or accident damage. Shortly after taking delivery on 25 April 2026, I discovered multiple signs that the vehicle had previously been involved in an accident and repaired — something that was never disclosed to me before the sale. The defects include: • Repaired/replaced left rear door • Misaligned and cracked door hinges • Missing bolts on the rear door lock • Overspray paint marks • Uneven panel gaps and wheel arch repairs • Misaligned interior trim and headlining • Uneven glass beading on both left doors • Cracked front hinge • Distorted front left speaker • Misaligned weather strips These issues clearly indicate prior body repairs and raise concerns about the quality and integrity of the vehicle. In my opinion, this is a direct violation of Sections 55 and 56 of the Consumer Protection Act. I formally rejected the vehicle, returned it on 04 May 2026, and requested a full refund including associated warranty costs. Despite an online meeting held on 18 May 2026 with the Dealer Principal, Mr Pillay, the matter remains unresolved as the dealer is only willing to repair and replace the vehicle and not refund. I am extremely disappointed that a major dealership operating under the Volkswagen and Motus brands could allegedly sell a previously damaged vehicle as a certified used car without disclosure. I hope this review encourages Motus VW Fourways and Volkswagen South Africa to resolve this matter urgently and transparently. Vekesh Singh
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Replies (0)OM
Oatile M
1 reviews | Active since Aug 2020
9 Apr 2026, 18:55
Ignatia Zwane VW East Rand
I'd like to express my gratitude to Ignatia Zwane for her outstanding service at VW East Rand. She provided excellent customer service, kept me updated throughout the day, and truly understood my needs. She's a professional and a valuable asset to VW East Rand 😊.
Helpful (0)
|Replies (0)OM
Oatile M
1 reviews | Active since Aug 2020
9 Apr 2026, 18:55
Ignatia Zwane VW East Rand
I'd like to express my gratitude to Ignatia Zwane for her outstanding service at VW East Rand. She provided excellent customer service, kept me updated throughout the day, and truly understood my needs. She's a professional and a valuable asset to VW East Rand 😊.
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Replies (0)lA
lesley A
1 reviews | Active since Mar 2026
26 Mar 2026, 14:47
Worst Service at Lindsay saker bloemfontein parts department
Worst Service at Lindsay saker Vw bloemfontein.I bought a bulb socket for my Volwagen Touran I stopped the order and asked them if they could assist me seeing a bulb socket could be resold to any other vehicle matching mine.Their response was they couldn't assist me that the socket was mine and I had to take it.In my years of customer service you walk the extra mile for a Customer to see how you can assist them not just brush them of and say sorry. I went from parts depart ,admin department all the way to Management.Spoke to Andre at admin never even came back to me to give me an update.Christine at Parts department was rude couldn't really talk to her had to wait for the manager.
Helpful (0)
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lesley A
1 reviews | Active since Mar 2026
26 Mar 2026, 14:47
Worst Service at Lindsay saker bloemfontein parts department
Worst Service at Lindsay saker Vw bloemfontein.I bought a bulb socket for my Volwagen Touran I stopped the order and asked them if they could assist me seeing a bulb socket could be resold to any other vehicle matching mine.Their response was they couldn't assist me that the socket was mine and I had to take it.In my years of customer service you walk the extra mile for a Customer to see how you can assist them not just brush them of and say sorry. I went from parts depart ,admin department all the way to Management.Spoke to Andre at admin never even came back to me to give me an update.Christine at Parts department was rude couldn't really talk to her had to wait for the manager.
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Replies (0)PN
MB
Mike B
1 reviews | Active since Jan 2020
24 Mar 2026, 16:29
Professional service received from VW Motus Germiston.
I want to take this time to say thanks to both Malcolm and Sizwe from Parts department for their help with getting my car serviced there. From the 01st day to the last day of collecting the car,the service was excellent from the word go. I won't mind taking my car back there or refer a friend. Th
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Mike B
1 reviews | Active since Jan 2020
24 Mar 2026, 16:29
Professional service received from VW Motus Germiston.
I want to take this time to say thanks to both Malcolm and Sizwe from Parts department for their help with getting my car serviced there. From the 01st day to the last day of collecting the car,the service was excellent from the word go. I won't mind taking my car back there or refer a friend. Th
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Replies (0)ST
Shaun T
1 reviews | Active since Mar 2026
12 Mar 2026, 14:42
Undisclosed Vehicle Damage and Outstanding Requests Not Addressed
I am writing to raise a serious complaint regarding a vehicle I purchased from Motus Germiston ( East Rand Multi franchise) After taking delivery of the vehicle, I discovered that the right rear door is not aligned and the front bumper. This raises serious concerns that the vehicle may have been involved in an accident prior to the sale, which was never disclosed to me at the time of purchase. Since identifying the issue, I have repeatedly requested important documentation from the dealership, including: * Any accident or damage reports related to the vehicle * A full mileage/vehicle history report Despite multiple requests, these documents have still not been provided. In addition, I have been requesting the sales person (Tebhego)for the past three months that the vehicle stickers for the right side of the car be ordered and installed. This has still not been done, and my requests continue to be ignored or delayed. I was told that this matter has been escalated to the floor manager (Nkosi) however I haven’t received any communication from them nor have they answered any of my calls. As a customer, this situation is extremely frustrating and unacceptable. When purchasing a vehicle, transparency and proper after-sales service should be a priority. The lack of communication and failure to address these concerns raises serious questions about the condition of the vehicle and the service standards of the dealership. I request that the dealership urgently: 1. Provide the full accident and mileage history of the vehicle. 2. Address and inspect the alignment issue properly. 3. Order and install the outstanding vehicle stickers immediately. 4. Provide a clear explanation regarding the vehicle's condition prior to sale. 5. Properly aligning of doors and bumpers on the car , with the window beadings replaced If this matter is not resolved urgently, I will have no choice but to escalate the matter further through the relevant consumer protection channels. I hope the dealership will take this complaint seriously and resolve the matter promptly.
Helpful (0)
|Replies (0)ST
Shaun T
1 reviews | Active since Mar 2026
12 Mar 2026, 14:42
Undisclosed Vehicle Damage and Outstanding Requests Not Addressed
I am writing to raise a serious complaint regarding a vehicle I purchased from Motus Germiston ( East Rand Multi franchise) After taking delivery of the vehicle, I discovered that the right rear door is not aligned and the front bumper. This raises serious concerns that the vehicle may have been involved in an accident prior to the sale, which was never disclosed to me at the time of purchase. Since identifying the issue, I have repeatedly requested important documentation from the dealership, including: * Any accident or damage reports related to the vehicle * A full mileage/vehicle history report Despite multiple requests, these documents have still not been provided. In addition, I have been requesting the sales person (Tebhego)for the past three months that the vehicle stickers for the right side of the car be ordered and installed. This has still not been done, and my requests continue to be ignored or delayed. I was told that this matter has been escalated to the floor manager (Nkosi) however I haven’t received any communication from them nor have they answered any of my calls. As a customer, this situation is extremely frustrating and unacceptable. When purchasing a vehicle, transparency and proper after-sales service should be a priority. The lack of communication and failure to address these concerns raises serious questions about the condition of the vehicle and the service standards of the dealership. I request that the dealership urgently: 1. Provide the full accident and mileage history of the vehicle. 2. Address and inspect the alignment issue properly. 3. Order and install the outstanding vehicle stickers immediately. 4. Provide a clear explanation regarding the vehicle's condition prior to sale. 5. Properly aligning of doors and bumpers on the car , with the window beadings replaced If this matter is not resolved urgently, I will have no choice but to escalate the matter further through the relevant consumer protection channels. I hope the dealership will take this complaint seriously and resolve the matter promptly.
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Replies (0)KS
Kim S
1 reviews | Active since Feb 2026
28 Feb 2026, 21:31
Super Salesman Enoch at VW Edenvale
I bought an Audi Q2 from Enoch at VW Edenvale today, what amazing service from start to finish. Gave me a great price on my polo trade in, he answered all our questions, was super efficient and put up with all of our negotiations. He made an exciting process even more special. Thank you!
Helpful (0)
|Replies (0)KS
Kim S
1 reviews | Active since Feb 2026
28 Feb 2026, 21:31
Super Salesman Enoch at VW Edenvale
I bought an Audi Q2 from Enoch at VW Edenvale today, what amazing service from start to finish. Gave me a great price on my polo trade in, he answered all our questions, was super efficient and put up with all of our negotiations. He made an exciting process even more special. Thank you!
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Replies (0)mG
mxolisi G
1 reviews | Active since Nov 2015
18 Feb 2026, 15:37
Refusal to refund and incorrect part supp****
I bought a tow bar plug housing with Vin number. I was given a wrong part as it did not have a bracket to accommodate wiring fitting. I made it clear what I wanted and was given wrong part. Agent should have offered me correct part given that he had my Vin number. Now they refusing to refund me. This bis so ********* as the part has never been used. I can't use it either is its current form as it is incomplete. I bought my Amarok from them and I will never give them business
Helpful (0)
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mxolisi G
1 reviews | Active since Nov 2015
18 Feb 2026, 15:37
Refusal to refund and incorrect part supp****
I bought a tow bar plug housing with Vin number. I was given a wrong part as it did not have a bracket to accommodate wiring fitting. I made it clear what I wanted and was given wrong part. Agent should have offered me correct part given that he had my Vin number. Now they refusing to refund me. This bis so ********* as the part has never been used. I can't use it either is its current form as it is incomplete. I bought my Amarok from them and I will never give them business
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Replies (0)