MR
Mount Rhodes Manor, Hout Bay, Cape Town
Unclaimed Business
MR
Mount Rhodes Manor, Hout Bay, Cape Town
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Mount Rhodes Manor, Hout Bay, Cape Town
Mount Rhodes Manor, Hout Bay, Cape Town has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mount Rhodes Manor, Hout Bay, Cape Town across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nicole V
1 reviews | Active since Jan 2020
12 Jul 2025, 03:32
My all time favourite holiday accommodation venue
Mount Rhodes Manor in Hout Bay, Cape Town is one of the best holiday accommodation venues I have ever booked and stay at. Suzie the owner is amazing, from the moment my booking was confirmed, the moment I arrived and up until I left, I have only experienced great customer service and personalized comfort suited to my requirements and needs. Mount Rhodes Manor is a pet friendly venue, which is what I needed as my furbaby was to accompany me on my trip. Xavian (my furbaby) fell inlove with Suzie, and her venue the minute we arrived, so much so that he made himself ultimately comfortable with Suzie in her private home (the main house). The cottage is located at the back end end of the property offering, space, safe parking behind locked gates, beautiful natural scenery, privacy, seperate entrance with front patio with outdoor furniture, a serene outside area where you can relax and take in the breath taking views, which are absolutely paradisical. The main view from the cottage overlooks the pool, and the well maintained lush garden, to the as well as gorgeous scenic left, mountains that border the area, and to the right of the cottage a panoramic view of Hout bay, including the beach the harbour and Chapman's peak. The cottage is stunning, extremely cosy and leisurely. The cottage is quaintly decorated with stunning furniture and novelties. 2 bedrooms, 2 bathrooms, laundry facilities, lounge, fireplace, dining room and cute reading corner. On entering the cottage, I found a beautiful arrangement of flowers, fresh tropical fruit, muesli, yogurt, milk, rusks, chocolates and nuts - a very unexpected welcome gift and kind gesture on Suzies behalf. An dream abode that is fully equipped beyond your wildest imagination, Suzie definitely thought of every possible amenity, convenience, necessity, gadget, equipment and or extra add on items you would or might have at home. When I say everything, the experience of needing a sewing needle and thread to quickly mend my blouse or having a headache and having pain meds stocked, a range of cooking spices, multiple kitchen appliances and equipment, hairstyle tools, and toiletries just to mention a few. Peace, sounds of nature, relaxation and tranquility is what I experienced at Mount Rhodes Manor. Suzie is incredible, and committed to ensuring customer satisfaction. All my needs were accommodated for over and above my expectations, which were mainly staying at a safe, spacious, private, homely, convenient and pet friendly location and venue. Mount Rhodes ticks all the blocks and will be my go accommodation everytime I travel to Cape Town. A definite must experience holiday accommodation.
Helpful (0)
|Replies (0)NV
Nicole V
1 reviews | Active since Jan 2020
12 Jul 2025, 03:32
My all time favourite holiday accommodation venue
Mount Rhodes Manor in Hout Bay, Cape Town is one of the best holiday accommodation venues I have ever booked and stay at. Suzie the owner is amazing, from the moment my booking was confirmed, the moment I arrived and up until I left, I have only experienced great customer service and personalized comfort suited to my requirements and needs. Mount Rhodes Manor is a pet friendly venue, which is what I needed as my furbaby was to accompany me on my trip. Xavian (my furbaby) fell inlove with Suzie, and her venue the minute we arrived, so much so that he made himself ultimately comfortable with Suzie in her private home (the main house). The cottage is located at the back end end of the property offering, space, safe parking behind locked gates, beautiful natural scenery, privacy, seperate entrance with front patio with outdoor furniture, a serene outside area where you can relax and take in the breath taking views, which are absolutely paradisical. The main view from the cottage overlooks the pool, and the well maintained lush garden, to the as well as gorgeous scenic left, mountains that border the area, and to the right of the cottage a panoramic view of Hout bay, including the beach the harbour and Chapman's peak. The cottage is stunning, extremely cosy and leisurely. The cottage is quaintly decorated with stunning furniture and novelties. 2 bedrooms, 2 bathrooms, laundry facilities, lounge, fireplace, dining room and cute reading corner. On entering the cottage, I found a beautiful arrangement of flowers, fresh tropical fruit, muesli, yogurt, milk, rusks, chocolates and nuts - a very unexpected welcome gift and kind gesture on Suzies behalf. An dream abode that is fully equipped beyond your wildest imagination, Suzie definitely thought of every possible amenity, convenience, necessity, gadget, equipment and or extra add on items you would or might have at home. When I say everything, the experience of needing a sewing needle and thread to quickly mend my blouse or having a headache and having pain meds stocked, a range of cooking spices, multiple kitchen appliances and equipment, hairstyle tools, and toiletries just to mention a few. Peace, sounds of nature, relaxation and tranquility is what I experienced at Mount Rhodes Manor. Suzie is incredible, and committed to ensuring customer satisfaction. All my needs were accommodated for over and above my expectations, which were mainly staying at a safe, spacious, private, homely, convenient and pet friendly location and venue. Mount Rhodes ticks all the blocks and will be my go accommodation everytime I travel to Cape Town. A definite must experience holiday accommodation.
0
Replies (0)JW
Jeanne W
1 reviews | Active since Jan 2020
23 Apr 2025, 11:15
Nightmare at Rhodes Manor, 1 Suther Close, Hout Bay
I booked this venue for a Memorial Service for my recently deceased husband. I also booked accommodation for myself, family and friends. On inspecting the venue prior to confirmation we noticed it was dirty and cluttered - full of old furniture, boxes, junk piled high. The owner, Suzie, explained that she was renovating a friends kitchen and using the venue as storage, but that all would be clear the following week when our Memorial would be held. I accepted her explanation in good faith and paid a hefty deposit although she had not invoiced me. I and 2 out-of-town friends arrived 3 days early so that we could relax together, I would take them sightseeing and we would prepare a presentation and music for the Memorial service. On arrival we were horrified to find the place still cluttered to the rafters, old furniture, exercise bicycles, all kinds of junk thick with dust piled to the rafters. This was in the main venue as well as the adjoining entrance hall which we were also supposed to use. The passages leading to rooms we had rented were just as cluttered. A real Hoarders Paradise. The owner Suzie was not concerned. It will be clean by Sunday she said on Thursday. Friday, nothing.... We started cleaning and moving furniture. On Saturday I hired a cleaning lady to come in and scrub grime and filth stuck to the walls and floors. My friends and I, instead of being able to relax and prepare for the Memorial, worked like dogs. The dust lay thick. Both my friends developed double-pneumonia and were unable to attend the Memorial while they lay sick in a nearby bed. I collapsed with Bronchitis the day after the Memorial. I never got around to doing the audio-visual presentation I had planned for my husband's memorial day. On the day of the Memorial Suzie insisted I allow her staff to be present. I caught her staff member Amos brazenly lounging at the catering table drinking our guests' alcohol. He later confessed to eating our expensive catering as well. The Memorial was well supp**** with food and beverages however the morning after the service we could not find one single bottle of beverage anywhere. Suzie had removed everything and gave no comment when I asked where our left over beverages were. In the early hours of the morning after the Memorial, I walked into the venue and 2 of Suzie's long-term tenants/friends, ****pered across the room as I unexpectedly switched on the light. They had no reason to be there. It was creepy, like insects scattering in the light. One of the rooms allocated to my friends had the cupboards stuffed full of junk, the room having being ooccupied by Suzie's friends prior, and quickly cleared for our rental. In the Pool Cottage which I shared with my friends, our sewerage was blocked, leaving the most disgusting smell wafting through the cottage and forcing us to use a bucket for flushing the 2nd loo. Suzie remains unperturbed and actually charged me a Cleaning bill! She refuses to give any discount for our distressing, dirty and disgusing stay. My advice is STAY AWAY from this dirty place with its creepy inhabitants. The owner comes across as friendly and caring but really doesnt give a damn. She is also quite crafty. When I said I would report her to Air B n B she quickly rep**** 'You cant, because you didnt book through them'. So, although I found her on Air B n B, she invited me to make a private booking - hence no report on Air B n B although I will definitely contact them and hopefully this place is removed from their platform.
Helpful (0)
|Replies (0)JW
Jeanne W
1 reviews | Active since Jan 2020
23 Apr 2025, 11:15
Nightmare at Rhodes Manor, 1 Suther Close, Hout Bay
I booked this venue for a Memorial Service for my recently deceased husband. I also booked accommodation for myself, family and friends. On inspecting the venue prior to confirmation we noticed it was dirty and cluttered - full of old furniture, boxes, junk piled high. The owner, Suzie, explained that she was renovating a friends kitchen and using the venue as storage, but that all would be clear the following week when our Memorial would be held. I accepted her explanation in good faith and paid a hefty deposit although she had not invoiced me. I and 2 out-of-town friends arrived 3 days early so that we could relax together, I would take them sightseeing and we would prepare a presentation and music for the Memorial service. On arrival we were horrified to find the place still cluttered to the rafters, old furniture, exercise bicycles, all kinds of junk thick with dust piled to the rafters. This was in the main venue as well as the adjoining entrance hall which we were also supposed to use. The passages leading to rooms we had rented were just as cluttered. A real Hoarders Paradise. The owner Suzie was not concerned. It will be clean by Sunday she said on Thursday. Friday, nothing.... We started cleaning and moving furniture. On Saturday I hired a cleaning lady to come in and scrub grime and filth stuck to the walls and floors. My friends and I, instead of being able to relax and prepare for the Memorial, worked like dogs. The dust lay thick. Both my friends developed double-pneumonia and were unable to attend the Memorial while they lay sick in a nearby bed. I collapsed with Bronchitis the day after the Memorial. I never got around to doing the audio-visual presentation I had planned for my husband's memorial day. On the day of the Memorial Suzie insisted I allow her staff to be present. I caught her staff member Amos brazenly lounging at the catering table drinking our guests' alcohol. He later confessed to eating our expensive catering as well. The Memorial was well supp**** with food and beverages however the morning after the service we could not find one single bottle of beverage anywhere. Suzie had removed everything and gave no comment when I asked where our left over beverages were. In the early hours of the morning after the Memorial, I walked into the venue and 2 of Suzie's long-term tenants/friends, ****pered across the room as I unexpectedly switched on the light. They had no reason to be there. It was creepy, like insects scattering in the light. One of the rooms allocated to my friends had the cupboards stuffed full of junk, the room having being ooccupied by Suzie's friends prior, and quickly cleared for our rental. In the Pool Cottage which I shared with my friends, our sewerage was blocked, leaving the most disgusting smell wafting through the cottage and forcing us to use a bucket for flushing the 2nd loo. Suzie remains unperturbed and actually charged me a Cleaning bill! She refuses to give any discount for our distressing, dirty and disgusing stay. My advice is STAY AWAY from this dirty place with its creepy inhabitants. The owner comes across as friendly and caring but really doesnt give a damn. She is also quite crafty. When I said I would report her to Air B n B she quickly rep**** 'You cant, because you didnt book through them'. So, although I found her on Air B n B, she invited me to make a private booking - hence no report on Air B n B although I will definitely contact them and hopefully this place is removed from their platform.
0
Replies (0)JC
Jackie C
1 reviews | Active since Jan 2020
24 Jan 2024, 05:23
HORROR AT MOUNT RHODES MANOR, 1 SUTHER CLOSE, HOUT BAY
On 30 January 2023 I booked a 6 night stay at Mount Rhodes in Hout Bay for our December family holiday via www.Booking.com. In March last year, I increased this to a 7 night stay, which was also confirmed via the website. I've used this site a lot over the years and have never had an issue, so I didn't really think about it again until around mid-July, when I sent a WhatsApp message to the landlord, Suzie Roderick, asking if we could have single bed configuration in the second room for our teenage boys. And so our nightmare began! Suzie rep**** saying she had a 3-week booking over that period and could not accommodate us. I nearly dropped my phone! She went on to say she doesn't even have access to that site anymore, despite her property being up and available as advertised, with the site accepting all bookings. I immediately contacted Booking.com customer service who were very helpful and assured me I would be provided with replacement accommodation, either by Suzie or by them. I can only assume they read her the legal riot act, and she realised she had to come up with a solution that was the least costly to her, so she (somewhat reluctantly) offered us her main residence, reminding us that she never lets it out and we were getting WAY more than we had paid for. She provided us with photos of the rooms' wallpaper being renovated which looked lovely. However, what we encountered upon arrival was not only disgusting to look at, but it is certainly not what we were told we would get! I booked a self-contained two bedroom unit with a lounge and dining area that looked onto the property's "private" swimming pool, with a TV, nicely appointed kitchen and including free wifi. At 07h30 on the arrival day, I informed Suzie of our ETA and, as estimated, we arrived at 15h10..... to an absolute horror show. Suzie herself looked like she'd been on a 3 day bender, unkempt and with dirty hair. She said she was running late in getting the house ready, but seemed comfortable to show us through her mess. There had clearly been a party in the preceding days, because there was not an open surface area anywhere in the kitchen, dirty plates, glasses and cutlery piled up everywhere, with her cleaning lady furiously washing, and soiled baking trays soaking in the cluttered courtyard. We were horrified. But we said we would leave, giving Suzie the benefit of the doubt, and go and have an early dinner and then return, which we did around 18h30. What else could we do this late on the day of our arrival? This is what we encountered, AFTER Suzie's clean up which conflicts 100% with what we booked and what we were promised as replacement accommodation: - clutter, furniture, headboards, a ladder, picture frames and boxes piled in the entrance hall, d****d in sheets, more in the dining room and all along the hallway to our bedrooms, so much so that you would have fallen over and broken something in the dark. It can only be described as a fire, health and safety risk. - broken and leaking taps in the kitchen and master bathroom - one bathroom basin having no taps at all. - no television for the boys. - wifi not working. - all her food to remain in "our fridge". - rear kitchen door did not lock properly - cat litter trays in the kitchen - advised we would need to feed the dog and the dog slept in the hallway at night. None of this was told to us prior to arrival. - 2 Persian cats would come and go, so windows to be left open for this - again, not advised until on arrival and our one son is very allergic. - no cupboard or clothes packing space in boys' bedroom - dust and filth on the main bedroom surfaces - the scullery was so packed with her **** that you couldn't even enter the room. Every single room was cluttered with her junk. It was absolutely **********!! When we returned to what Suzie thought was a "cleaned up and ready to occupy" home, she departed. Greg and I were visibly traumatised, the boys were looking on in horror. So we sat on the verandah and had a drink to gather our thoughts and talk through our options. It was clear that we could not remain at this accommodation. We had booked a holiday to get away to what we thought would be a lovely cottage overlooking the pool, to relax and have some peace and quiet (whilst we sat on the verandah, 9 people (presumably neighbours) walked past to use the pool which was advertised as "private pool"). We concluded that we would very much not be comfortable or be able to relax and share a family space in this filthy, messy and cluttered environment. So I phoned a friend who runs a B&B who could very fortunately accommodate us for the night until we could make alternative arrangements. I called Booking.com and told them what we had encountered. They asked if Suzie had provided us with a room to sleep in so that we were not destitute for the night, to which I rep****, yes we could if we HAD to, (the freaky doll in our bedroom cupboard notwithstanding!) but I did not want to spend one night in this mess, the bedrooms were the only rooms that you could at least move around in, but the rest of the house was wholly uninhabitable. Customer Services asked if I wanted to cancel the reservation, to which I responded, I have been left with no choice but to do so. They did not offer me any other alternative. They requested I take photographs for submission to their online portal that night, which I did. Booking.com contacted Suzie and requested a full refund on my behalf. Suzie refused and opted to only give back what she was "legally bound to" being less than 50%. She originally told me she would vacate her home for us and stay in one of her cottages on the property. This changed to staying with a friend when we arrived. This changed again when I wanted my money back and she said she had had to pay for alternative accommodation in order to accommodate us. I don't believe her. Furthermore, she tried to ****** money from me for "having to change her front door lock". I have streams of messages trying to meet up with her to give her keys back, to no avail. There was never any reason for her to proceed with this action. We refused to pay for this. Our supposed 50% refund came through from her in the amount of R5,431,50 (which is not half of the total R11,533 paid) on the day we were due to depart Cape Town, which put us under huge financial stress during our holiday as we had to find alternative accommodation at such short notice during peak holiday season. I can't correspond further with Booking.com as their emails are all "no reply" addresses. The booking is also "cancelled" on my portal so I cannot leave a review. I have not corresponded further with Suzie, as I don't believe I will get anywhere. So to anyone who wants to book at this horror show of a property, please beware!! The Landlord is nothing shy of ************ and of poor, unashamed character and revolting personal hygiene. I am sorry I cannot post photos on this site for all to see that I am not exaggerating!
Helpful (0)
|Replies (0)JC
Jackie C
1 reviews | Active since Jan 2020
24 Jan 2024, 05:23
HORROR AT MOUNT RHODES MANOR, 1 SUTHER CLOSE, HOUT BAY
On 30 January 2023 I booked a 6 night stay at Mount Rhodes in Hout Bay for our December family holiday via www.Booking.com. In March last year, I increased this to a 7 night stay, which was also confirmed via the website. I've used this site a lot over the years and have never had an issue, so I didn't really think about it again until around mid-July, when I sent a WhatsApp message to the landlord, Suzie Roderick, asking if we could have single bed configuration in the second room for our teenage boys. And so our nightmare began! Suzie rep**** saying she had a 3-week booking over that period and could not accommodate us. I nearly dropped my phone! She went on to say she doesn't even have access to that site anymore, despite her property being up and available as advertised, with the site accepting all bookings. I immediately contacted Booking.com customer service who were very helpful and assured me I would be provided with replacement accommodation, either by Suzie or by them. I can only assume they read her the legal riot act, and she realised she had to come up with a solution that was the least costly to her, so she (somewhat reluctantly) offered us her main residence, reminding us that she never lets it out and we were getting WAY more than we had paid for. She provided us with photos of the rooms' wallpaper being renovated which looked lovely. However, what we encountered upon arrival was not only disgusting to look at, but it is certainly not what we were told we would get! I booked a self-contained two bedroom unit with a lounge and dining area that looked onto the property's "private" swimming pool, with a TV, nicely appointed kitchen and including free wifi. At 07h30 on the arrival day, I informed Suzie of our ETA and, as estimated, we arrived at 15h10..... to an absolute horror show. Suzie herself looked like she'd been on a 3 day bender, unkempt and with dirty hair. She said she was running late in getting the house ready, but seemed comfortable to show us through her mess. There had clearly been a party in the preceding days, because there was not an open surface area anywhere in the kitchen, dirty plates, glasses and cutlery piled up everywhere, with her cleaning lady furiously washing, and soiled baking trays soaking in the cluttered courtyard. We were horrified. But we said we would leave, giving Suzie the benefit of the doubt, and go and have an early dinner and then return, which we did around 18h30. What else could we do this late on the day of our arrival? This is what we encountered, AFTER Suzie's clean up which conflicts 100% with what we booked and what we were promised as replacement accommodation: - clutter, furniture, headboards, a ladder, picture frames and boxes piled in the entrance hall, d****d in sheets, more in the dining room and all along the hallway to our bedrooms, so much so that you would have fallen over and broken something in the dark. It can only be described as a fire, health and safety risk. - broken and leaking taps in the kitchen and master bathroom - one bathroom basin having no taps at all. - no television for the boys. - wifi not working. - all her food to remain in "our fridge". - rear kitchen door did not lock properly - cat litter trays in the kitchen - advised we would need to feed the dog and the dog slept in the hallway at night. None of this was told to us prior to arrival. - 2 Persian cats would come and go, so windows to be left open for this - again, not advised until on arrival and our one son is very allergic. - no cupboard or clothes packing space in boys' bedroom - dust and filth on the main bedroom surfaces - the scullery was so packed with her **** that you couldn't even enter the room. Every single room was cluttered with her junk. It was absolutely **********!! When we returned to what Suzie thought was a "cleaned up and ready to occupy" home, she departed. Greg and I were visibly traumatised, the boys were looking on in horror. So we sat on the verandah and had a drink to gather our thoughts and talk through our options. It was clear that we could not remain at this accommodation. We had booked a holiday to get away to what we thought would be a lovely cottage overlooking the pool, to relax and have some peace and quiet (whilst we sat on the verandah, 9 people (presumably neighbours) walked past to use the pool which was advertised as "private pool"). We concluded that we would very much not be comfortable or be able to relax and share a family space in this filthy, messy and cluttered environment. So I phoned a friend who runs a B&B who could very fortunately accommodate us for the night until we could make alternative arrangements. I called Booking.com and told them what we had encountered. They asked if Suzie had provided us with a room to sleep in so that we were not destitute for the night, to which I rep****, yes we could if we HAD to, (the freaky doll in our bedroom cupboard notwithstanding!) but I did not want to spend one night in this mess, the bedrooms were the only rooms that you could at least move around in, but the rest of the house was wholly uninhabitable. Customer Services asked if I wanted to cancel the reservation, to which I responded, I have been left with no choice but to do so. They did not offer me any other alternative. They requested I take photographs for submission to their online portal that night, which I did. Booking.com contacted Suzie and requested a full refund on my behalf. Suzie refused and opted to only give back what she was "legally bound to" being less than 50%. She originally told me she would vacate her home for us and stay in one of her cottages on the property. This changed to staying with a friend when we arrived. This changed again when I wanted my money back and she said she had had to pay for alternative accommodation in order to accommodate us. I don't believe her. Furthermore, she tried to ****** money from me for "having to change her front door lock". I have streams of messages trying to meet up with her to give her keys back, to no avail. There was never any reason for her to proceed with this action. We refused to pay for this. Our supposed 50% refund came through from her in the amount of R5,431,50 (which is not half of the total R11,533 paid) on the day we were due to depart Cape Town, which put us under huge financial stress during our holiday as we had to find alternative accommodation at such short notice during peak holiday season. I can't correspond further with Booking.com as their emails are all "no reply" addresses. The booking is also "cancelled" on my portal so I cannot leave a review. I have not corresponded further with Suzie, as I don't believe I will get anywhere. So to anyone who wants to book at this horror show of a property, please beware!! The Landlord is nothing shy of ************ and of poor, unashamed character and revolting personal hygiene. I am sorry I cannot post photos on this site for all to see that I am not exaggerating!
0
Replies (0)