MS
Mowana Spa
Claimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mowana Spa
Mowana Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mowana Spa across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Ainsley
1 reviews | Active since Jan 2020
11 Aug 2025, 07:34
Review for Mowana Spa at the Indaba Hotel
I recently visited Mowana Spa and had a mixed experience. The massage therapy itself was relaxing and enjoyable. The the******s clearly know their craft. However, there were a few aspects that left me disappointed. The main meal was unfortunately a huge let-down. It tasted overwhelmingly like a bowl of olive oil, which made it hard to enjoy, I just couldn't finish it, it was so hard to stomach that I ended up sending the full plate back. The treatments also felt quite rushed, with very short intervals in between. We were taken for massages immediately after finishing a full meal and dessert, not the most comfortable experience, especially when lying on your stomach. Overall, while the massage quality was good, the rushed schedule and underwhelming meal took away from what could have been a truly relaxing spa evening.
Helpful (0)
|Replies (0)A
Ainsley
1 reviews | Active since Jan 2020
11 Aug 2025, 07:34
Review for Mowana Spa at the Indaba Hotel
I recently visited Mowana Spa and had a mixed experience. The massage therapy itself was relaxing and enjoyable. The the******s clearly know their craft. However, there were a few aspects that left me disappointed. The main meal was unfortunately a huge let-down. It tasted overwhelmingly like a bowl of olive oil, which made it hard to enjoy, I just couldn't finish it, it was so hard to stomach that I ended up sending the full plate back. The treatments also felt quite rushed, with very short intervals in between. We were taken for massages immediately after finishing a full meal and dessert, not the most comfortable experience, especially when lying on your stomach. Overall, while the massage quality was good, the rushed schedule and underwhelming meal took away from what could have been a truly relaxing spa evening.
0
Replies (0)MK
Mayur K
1 reviews | Active since Jan 2020
7 Apr 2025, 13:17
Extremely poor service
I had called in for a booking , the level of ****** and ************** I was met with is actually unbelievable. The lady who assisted on the call thought being ****** was funny and she enjoyed giggling on the other side of the call.
Helpful (0)
|Replies (0)MK
Mayur K
1 reviews | Active since Jan 2020
7 Apr 2025, 13:17
Extremely poor service
I had called in for a booking , the level of ****** and ************** I was met with is actually unbelievable. The lady who assisted on the call thought being ****** was funny and she enjoyed giggling on the other side of the call.
0
Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
4 Dec 2024, 10:22
UNACCEPTABLE SERVICE
I've addressed my complaint to Mowana spa and Gin School on 21 November and have not received ANY response from them. Not an acknowledgement or a sorry... Herewith my letter to them. I am writing to express my disappointment with the Spa & Gin Tasting Package we took for Anchor Stockbrokers. Our booking was confirmed on the 2nd of October and paid in full on the 3rd of October for the 20th of November from 12h00 onwards. Unfortunately, my/our experience did not meet the expectations I/we had based on our past experience and the description of the services and the reputation of the Indaba Hotel, Mowana Span and the Gin School. 1. Lunch The waiters were not friendly, and we almost had to beg them to bring us a drink. We had a lady that was late, and it was another mission to get her a drink. The one waiter then rumbled off the program and when I asked her to slow down and just wait 5 minutes till all guests have arrived, she was very unfriendly and said we must repeat to guest/s not yet at the table. 2. Spa The Spa treatments in general was good, but I’ve never heard that you put a man and woman into one room for a full body message if you don’t know if they are a couple and/or if they’ve specifically asked for it. I was placed in one room with the male member of our team (also our Financial Director) and did not appreciate it, and neither did he. We were not consulted on it and neither were we warned or informed of YOUR decision to place us together. We are both married and from different cultures. This was unacceptable behaviour and not expected from a well know spa like Mowana. Our FD was very upset and left directly after the message. 3. Gin Tasting @ Gin School On the afternoon before our Year End Spa & Gin Tasting (@the Gin School) had to take place you informed us that you are sorry, but you had a double booking. The only way that you can assist us is by slotting us in earlier the morning. I’ve numerous times told you that we can only be there at 12h00 for the spa treatments followed by the tasting experience. Both the spa and the gin school confirm availability and based on that we secured the booking. After the spa treatments no one knew where we are going, and I had to go and ask if someone is taking us to the Gin School or do we need to walk. The people at the front desk scrambled to find out what is going on as they did not know. After about 10 minutes they confirmed that they we are going to the Gin School and that the driver will pick us up in front of the Spa. Our company CEO was already at the Gin School waiting to join us as we were told that the tasting starts at 15h00 at the gin school. On arrival I found that there is no one and certainly no one is expecting us to be at the Gin School. Nothing was setup. In the past a Gin table was on the patio and a waiter will offer the guest craft gin (which we pay for) and they will chat informally about the gin before we enter the tasting room with all it ambiance, trimmings, etc. Needless to say, there was nothing of the sort. Once again no one knew where we are or should be going to. I then phoned Deborah, to find out what is going on. Deborah then told me oops, we are at the wrong place the tasting will take place in the ****tail lounge, but don’t worry we are just looking for a driver to come and pick you up. The impression that this left with us as a group and our CEO was not favourable. When we were dropped off at the ****tail lounge, they were unaware of us coming for the tasting. No prep was done for the group and our CEO and I landed up moving the tables and arrange seating for our group. The highlight of the tasting was the lady that presented the Gin’s to us. Due to her service we bought 8 bottles of gin. The overall service feels short of what I had anticipated. Poor customer service, support, various delays, inappropriateness, etc. I would appreciate it if you could address this matter and offer a resolution. I believe in giving Indaba, Mowana Span and Gin School a change to improve , and I hope that you will take this feedback seriously to ensure future customers receive the quality service they deserve. Thank you for your attention to this matter. I look forward to your response.
Helpful (0)
|Replies (0)EM
Elizabeth M
1 reviews | Active since Jan 2020
4 Dec 2024, 10:22
UNACCEPTABLE SERVICE
I've addressed my complaint to Mowana spa and Gin School on 21 November and have not received ANY response from them. Not an acknowledgement or a sorry... Herewith my letter to them. I am writing to express my disappointment with the Spa & Gin Tasting Package we took for Anchor Stockbrokers. Our booking was confirmed on the 2nd of October and paid in full on the 3rd of October for the 20th of November from 12h00 onwards. Unfortunately, my/our experience did not meet the expectations I/we had based on our past experience and the description of the services and the reputation of the Indaba Hotel, Mowana Span and the Gin School. 1. Lunch The waiters were not friendly, and we almost had to beg them to bring us a drink. We had a lady that was late, and it was another mission to get her a drink. The one waiter then rumbled off the program and when I asked her to slow down and just wait 5 minutes till all guests have arrived, she was very unfriendly and said we must repeat to guest/s not yet at the table. 2. Spa The Spa treatments in general was good, but I’ve never heard that you put a man and woman into one room for a full body message if you don’t know if they are a couple and/or if they’ve specifically asked for it. I was placed in one room with the male member of our team (also our Financial Director) and did not appreciate it, and neither did he. We were not consulted on it and neither were we warned or informed of YOUR decision to place us together. We are both married and from different cultures. This was unacceptable behaviour and not expected from a well know spa like Mowana. Our FD was very upset and left directly after the message. 3. Gin Tasting @ Gin School On the afternoon before our Year End Spa & Gin Tasting (@the Gin School) had to take place you informed us that you are sorry, but you had a double booking. The only way that you can assist us is by slotting us in earlier the morning. I’ve numerous times told you that we can only be there at 12h00 for the spa treatments followed by the tasting experience. Both the spa and the gin school confirm availability and based on that we secured the booking. After the spa treatments no one knew where we are going, and I had to go and ask if someone is taking us to the Gin School or do we need to walk. The people at the front desk scrambled to find out what is going on as they did not know. After about 10 minutes they confirmed that they we are going to the Gin School and that the driver will pick us up in front of the Spa. Our company CEO was already at the Gin School waiting to join us as we were told that the tasting starts at 15h00 at the gin school. On arrival I found that there is no one and certainly no one is expecting us to be at the Gin School. Nothing was setup. In the past a Gin table was on the patio and a waiter will offer the guest craft gin (which we pay for) and they will chat informally about the gin before we enter the tasting room with all it ambiance, trimmings, etc. Needless to say, there was nothing of the sort. Once again no one knew where we are or should be going to. I then phoned Deborah, to find out what is going on. Deborah then told me oops, we are at the wrong place the tasting will take place in the ****tail lounge, but don’t worry we are just looking for a driver to come and pick you up. The impression that this left with us as a group and our CEO was not favourable. When we were dropped off at the ****tail lounge, they were unaware of us coming for the tasting. No prep was done for the group and our CEO and I landed up moving the tables and arrange seating for our group. The highlight of the tasting was the lady that presented the Gin’s to us. Due to her service we bought 8 bottles of gin. The overall service feels short of what I had anticipated. Poor customer service, support, various delays, inappropriateness, etc. I would appreciate it if you could address this matter and offer a resolution. I believe in giving Indaba, Mowana Span and Gin School a change to improve , and I hope that you will take this feedback seriously to ensure future customers receive the quality service they deserve. Thank you for your attention to this matter. I look forward to your response.
0
Replies (0)PA
Petros A
1 reviews | Active since Jan 2020
21 Feb 2024, 15:57
mowana spa is very disappointing
Today is my birthday. I wanted to book a special for two at mowana spa. I saw one online, on their website under current specials for February 2024, however I noticed that the validity date specifies 2016. I called and emailed to enquire about this special. The manager responded only to repeat everything I told her without providing a solution except to tell me of other specials. She declined my request for a discount nor was she willing to address the issue of false advertising, in fact she stopped responding to my email. I am warning everyone to look out before booking online or rather or better still to avoid mowana altogether. If they cannot update their website or resolve a client enquiry, what are the chances that one will encounter more problems with them.
Helpful (0)
|Replies (0)PA
Petros A
1 reviews | Active since Jan 2020
21 Feb 2024, 15:57
mowana spa is very disappointing
Today is my birthday. I wanted to book a special for two at mowana spa. I saw one online, on their website under current specials for February 2024, however I noticed that the validity date specifies 2016. I called and emailed to enquire about this special. The manager responded only to repeat everything I told her without providing a solution except to tell me of other specials. She declined my request for a discount nor was she willing to address the issue of false advertising, in fact she stopped responding to my email. I am warning everyone to look out before booking online or rather or better still to avoid mowana altogether. If they cannot update their website or resolve a client enquiry, what are the chances that one will encounter more problems with them.
0
Replies (0)MDLN
Makomane Dorothea Lawretta Ntsosheng
1 reviews | Active since Jan 2020
19 Sept 2023, 07:21
Poor quality and service
I have sent my complain and feedback regarding my experience at this spa and till today I never got any feedback. The quality of this place is dropping and I will never recommend it to anyone.
Helpful (0)
|Replies (0)MDLN
Makomane Dorothea Lawretta Ntsosheng
1 reviews | Active since Jan 2020
19 Sept 2023, 07:21
Poor quality and service
I have sent my complain and feedback regarding my experience at this spa and till today I never got any feedback. The quality of this place is dropping and I will never recommend it to anyone.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Jan 2022, 16:06
Poor poor service
I sent an email to enquire about one of their specials this was on 18th of Jan, I need to continously send emails to ask what the hold up is I've booked with Mowana in the past and I always got an invoice to pay on the same day, I don't know this thing of waiting for 3 days for an invoice as if I am dealing with a start up business
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Jan 2022, 16:06
Poor poor service
I sent an email to enquire about one of their specials this was on 18th of Jan, I need to continously send emails to ask what the hold up is I've booked with Mowana in the past and I always got an invoice to pay on the same day, I don't know this thing of waiting for 3 days for an invoice as if I am dealing with a start up business
0
Replies (0)JS
Jamie S
1 reviews | Active since Jan 2020
16 Dec 2021, 11:23
Shocking Client Experience!
Very disappointed in the service I received from an employee by the name of Thuli Mabasa, she was impolite, unwelcoming and completely unwilling to assist me or answer any questions regarding a package I called to enquire about when I asked to speak to a manager she said there wasn’t any manager available which I find strange and when I asked to speak to someone else she offered to take a message. Disgusting customer experience.
Helpful (0)
|Replies (0)JS
Jamie S
1 reviews | Active since Jan 2020
16 Dec 2021, 11:23
Shocking Client Experience!
Very disappointed in the service I received from an employee by the name of Thuli Mabasa, she was impolite, unwelcoming and completely unwilling to assist me or answer any questions regarding a package I called to enquire about when I asked to speak to a manager she said there wasn’t any manager available which I find strange and when I asked to speak to someone else she offered to take a message. Disgusting customer experience.
0
Replies (0)TN
Tapiwa N
1 reviews | Active since Jan 2020
9 Apr 2021, 18:19
Massage so painful !!!!
I had a bad experience at Mowana spa. The the****** was not very welcoming - service was not that great. massage was painful . My body is aching so bad that I can’t even touch it . After spending so much money I am so so disappointed !!!!
Helpful (0)
|Replies (0)TN
Tapiwa N
1 reviews | Active since Jan 2020
9 Apr 2021, 18:19
Massage so painful !!!!
I had a bad experience at Mowana spa. The the****** was not very welcoming - service was not that great. massage was painful . My body is aching so bad that I can’t even touch it . After spending so much money I am so so disappointed !!!!
0
Replies (0)