Mr Awning
4.5|11 reviews
LB
Laurie B
1 reviews | Active since Member
12 Nov 2022, 10:19
Very poor service dont use!
Worst service ever. Been told that the rain from our house’s roof is the cause for rain pouring through the awning, but we werent prior to the placement. Causing a lot of damage and been told its not there problem. Do not use them
Helpful (0)
Replies (924)0
Replies (924)Mr Awning's replyOfficial
12 Nov 2022, 11:58Dear Mr Laurie B We installed your awning on 2021-12-10. On 2021-12-13 I received a WhatsApp message from your wife: “More Johan, hoop dit gaan goed. Die dak lyk baie mooi ons is baie happy. Daar is wel 2 plekkies waar hy lek?”. I went to your home on 2021-12-17 to attend to the problem. On 2022-01-31 I received an e-mail from your wife: “Good Morning Johan, Hope you are well, can you please assist with the roof as it is still leaking on 2 spots Thanks” I went to your home on 2022-02-01 to attend to the problem. On that day I explained to your wife that the problem is with the roof of your house and not the awning. I send you an e-mail on 2022-04-25: “Dear Mr _____ During my last site visit I mentioned to Ms _____ that awnings cannot accommodate water from another roof falling onto them. Unfortunately, you will have to install gutters on your house to solve this problem. Thank you.” As I explained to you telephonically if there is still a leak on the awning after you have installed gutters onto both sides of the roof of your double storey house I will come to your home to attend to the problem. IF THIS IS NOT GOOD SERVICE, THEN I DON’T KNOW WHAT IS. Please let us know if you want us to install gutters onto the roof of your house, and I will send you a quotation. Thank you. Regards Johan
Best regards,
Mr Awning's reply12 Nov 2022, 11:58
Official
Dear Mr Laurie B We installed your awning on 2021-12-10. On 2021-12-13 I received a WhatsApp message from your wife: “More Johan, hoop dit gaan goed. Die dak lyk baie mooi ons is baie happy. Daar is wel 2 plekkies waar hy lek?”. I went to your home on 2021-12-17 to attend to the problem. On 2022-01-31 I received an e-mail from your wife: “Good Morning Johan, Hope you are well, can you please assist with the roof as it is still leaking on 2 spots Thanks” I went to your home on 2022-02-01 to attend to the problem. On that day I explained to your wife that the problem is with the roof of your house and not the awning. I send you an e-mail on 2022-04-25: “Dear Mr _____ During my last site visit I mentioned to Ms _____ that awnings cannot accommodate water from another roof falling onto them. Unfortunately, you will have to install gutters on your house to solve this problem. Thank you.” As I explained to you telephonically if there is still a leak on the awning after you have installed gutters onto both sides of the roof of your double storey house I will come to your home to attend to the problem. IF THIS IS NOT GOOD SERVICE, THEN I DON’T KNOW WHAT IS. Please let us know if you want us to install gutters onto the roof of your house, and I will send you a quotation. Thank you. Regards Johan
Best regards,
LB
Laurie B's updateReviewer Update
12 Nov 2022, 19:16You obviously do not know what good service is. You installed a roof that cant handle rain water but you knew prior exactly how my house looked.
And after the instillation you then say its due to the way that my house is built that it rains through the roof that you placed.
Its obvious just by looking at the roof that the angle is not steep enough and you only place one small gutter that cant handle the water.
After the roof leaked you informed my wife that you cannot come back and fix the roof every time even though the roof never did its job in the first place.
Very poor service and not the way to treat people!!!!
And after the instillation you then say its due to the way that my house is built that it rains through the roof that you placed.
Its obvious just by looking at the roof that the angle is not steep enough and you only place one small gutter that cant handle the water.
After the roof leaked you informed my wife that you cannot come back and fix the roof every time even though the roof never did its job in the first place.
Very poor service and not the way to treat people!!!!
LB
Laurie B's update12 Nov 2022, 19:16
Reviewer Update
You obviously do not know what good service is. You installed a roof that cant handle rain water but you knew prior exactly how my house looked.
And after the instillation you then say its due to the way that my house is built that it rains through the roof that you placed.
Its obvious just by looking at the roof that the angle is not steep enough and you only place one small gutter that cant handle the water.
After the roof leaked you informed my wife that you cannot come back and fix the roof every time even though the roof never did its job in the first place.
Very poor service and not the way to treat people!!!!
And after the instillation you then say its due to the way that my house is built that it rains through the roof that you placed.
Its obvious just by looking at the roof that the angle is not steep enough and you only place one small gutter that cant handle the water.
After the roof leaked you informed my wife that you cannot come back and fix the roof every time even though the roof never did its job in the first place.
Very poor service and not the way to treat people!!!!
Mr Awning's replyOfficial
13 Nov 2022, 08:54Dear Mr Laurie B Awnings cannot accommodate water from another roof falling onto them, if this was the case people would have installed awnings on their houses instead of gutters (a shallow trough fixed beneath the edge of a roof for carrying off rainwater). Unfortunately, you will have to install gutters on your house to solve this problem. Thank you.
Best regards,
Mr Awning's reply13 Nov 2022, 08:54
Official
Dear Mr Laurie B Awnings cannot accommodate water from another roof falling onto them, if this was the case people would have installed awnings on their houses instead of gutters (a shallow trough fixed beneath the edge of a roof for carrying off rainwater). Unfortunately, you will have to install gutters on your house to solve this problem. Thank you.
Best regards,
LB
Laurie B's updateReviewer Update
14 Nov 2022, 16:28If you knew that your awnings cannot handle the ammount of water from the roof, then why install it all? Why not inform me prior to the installment that this would not work? As you knew exactly where you were going to install the awning between the two roofs and its intended use was to hold out water? Why then follow up twice and when you couldnt fix the problem inform me that it is my problem? Something that could have been avoided from the beginning?
I had to get another specialist to come out and inform me that your gutter and your angle is the major problem as the water is pooling and moving in a downwards direction.
I am truly worried about you doing the exact same to other clients with an easy opt out in saying your awnings cannot carry the ammount of water, something you obviously knew according to you prior to instillation.
Very poor service
I had to get another specialist to come out and inform me that your gutter and your angle is the major problem as the water is pooling and moving in a downwards direction.
I am truly worried about you doing the exact same to other clients with an easy opt out in saying your awnings cannot carry the ammount of water, something you obviously knew according to you prior to instillation.
Very poor service
LB
Laurie B's update14 Nov 2022, 16:28
Reviewer Update
If you knew that your awnings cannot handle the ammount of water from the roof, then why install it all? Why not inform me prior to the installment that this would not work? As you knew exactly where you were going to install the awning between the two roofs and its intended use was to hold out water? Why then follow up twice and when you couldnt fix the problem inform me that it is my problem? Something that could have been avoided from the beginning?
I had to get another specialist to come out and inform me that your gutter and your angle is the major problem as the water is pooling and moving in a downwards direction.
I am truly worried about you doing the exact same to other clients with an easy opt out in saying your awnings cannot carry the ammount of water, something you obviously knew according to you prior to instillation.
Very poor service
I had to get another specialist to come out and inform me that your gutter and your angle is the major problem as the water is pooling and moving in a downwards direction.
I am truly worried about you doing the exact same to other clients with an easy opt out in saying your awnings cannot carry the ammount of water, something you obviously knew according to you prior to instillation.
Very poor service
LB
Laurie B's updateReviewer Update
14 Nov 2022, 16:30Its not moving in a downwards direction
LB
Laurie B's update14 Nov 2022, 16:30
Reviewer Update
Its not moving in a downwards direction
Mr Awning's replyOfficial
14 Nov 2022, 18:28Dear Mr Laurie B I find it strange that you are our only client out of thousands without gutters on the rooves of their houses and you are the only client out of thousands with this problem. I don’t know how you can make these statements; you did not attend any of our site meetings. Awnings cannot accommodate water from another roof falling onto them. Unfortunately, as I told you previously, you will have to install gutters on your house to solve this problem. According to our clients with gutters on the rooves or their houses we are “The Leading Supplier & Installer of Awnings in Gauteng”. This will be my final reply to you. Thank you.
Best regards,
Mr Awning's reply14 Nov 2022, 18:28
Official
Dear Mr Laurie B I find it strange that you are our only client out of thousands without gutters on the rooves of their houses and you are the only client out of thousands with this problem. I don’t know how you can make these statements; you did not attend any of our site meetings. Awnings cannot accommodate water from another roof falling onto them. Unfortunately, as I told you previously, you will have to install gutters on your house to solve this problem. According to our clients with gutters on the rooves or their houses we are “The Leading Supplier & Installer of Awnings in Gauteng”. This will be my final reply to you. Thank you.
Best regards,
LB
Laurie B's updateReviewer Update
16 Nov 2022, 18:01Funny how conveniently you cant remember me at the ‘site meeting’? And you only came to follow up twice and only upon the third call you suddenly realised what the problem was.
I doubt your thousand customer claim as you only have six reviews.
Like your service i dont expect anything more than no further reply or help from your side.
I doubt your thousand customer claim as you only have six reviews.
Like your service i dont expect anything more than no further reply or help from your side.
LB
Laurie B's update16 Nov 2022, 18:01
Reviewer Update
Funny how conveniently you cant remember me at the ‘site meeting’? And you only came to follow up twice and only upon the third call you suddenly realised what the problem was.
I doubt your thousand customer claim as you only have six reviews.
Like your service i dont expect anything more than no further reply or help from your side.
I doubt your thousand customer claim as you only have six reviews.
Like your service i dont expect anything more than no further reply or help from your side.