Very Disappointing Experience - Waste of Money

We paid a premium for the Aurea Experience - MSC Opera -but were deeply disappointed. Priority embarkation was denied, luggage was mishandled, damaged and delayed, and disembarkation was chaotic with errors on our children’s cruise cards causing long waits.

None of the pre-purchased packages (Drinks / Ice Cream & Soda's) were linked to our Cruise Cards! Our credit card was not linked. This led to us spending more time in the Customer service line than we had at leisure on our 4-day cruise.

The promised Aurea perks were largely missing or inadequate, including a poorly stocked minibar, no room service, and overcrowded bars. Dining was mediocre, and the overall service felt unprepared and slow.

The only positive was the staff’s effort to celebrate my daughter’s birthday, which we appreciated.

We will NEVER go on a MSC Cruise again! Rather use the money and go on a proper holiday.