MT
munlin travel
Unclaimed Business
MT
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Michael R
1 reviews | Active since Jan 2020
28 Dec 2017, 02:54
The death of a 10-year relationship
I've been a long-standing customer of Munlin Travel for over 10 years...until now. Sadly, the death of an excellent travel agent - Lyn - has all but highlighted how inept the rest of the Munlin team is. As someone who spends more than R500 000 per annum on travel - none of which is high-priced Business Class - and travels no less than twice monthly (on average), I'm not what I'd assume to be a travel novice, nor an overly easy customer to please. I want what I want...and have always been VERY clear about that, yet Munlin can no longer seem to deliver on my expectations. Over-billings. Failure to notify of visa requirements. Lack of product knowledge. Incomepetencies in issuing correct travel vouchers. Delays in responding to requests. An ineffective "emergency number" (3 days wait for a reply). These are but some of the frustrations I've had to endure...but will no longer endure from Munlin Travel.
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Michael R
1 reviews | Active since Jan 2020
28 Dec 2017, 02:54
The death of a 10-year relationship
I've been a long-standing customer of Munlin Travel for over 10 years...until now. Sadly, the death of an excellent travel agent - Lyn - has all but highlighted how inept the rest of the Munlin team is. As someone who spends more than R500 000 per annum on travel - none of which is high-priced Business Class - and travels no less than twice monthly (on average), I'm not what I'd assume to be a travel novice, nor an overly easy customer to please. I want what I want...and have always been VERY clear about that, yet Munlin can no longer seem to deliver on my expectations. Over-billings. Failure to notify of visa requirements. Lack of product knowledge. Incomepetencies in issuing correct travel vouchers. Delays in responding to requests. An ineffective "emergency number" (3 days wait for a reply). These are but some of the frustrations I've had to endure...but will no longer endure from Munlin Travel.
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