My Kleine Winkel
Claimed Business
AI Review Summary
Based on recent customer reviews, My Kleine Winkel consistently earns praise for its fast delivery, excellent communication, and professional customer service. Customers frequently highlight the owner's willingness to go above and beyond, including troubleshooting issues unrelated to their products. Security items such as panic buttons, cameras, and solar motion detectors are well received, with one customer crediting their cameras for catching intruders. However, isolated concerns include poor GPS accuracy and audible SOS functionality on a panic button, and one complaint about non-security product quality.
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Security
5h 5mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11 hours 14 min
TrustIndex
0
Ranking
#8
in Security
Avg Reply
5h 5m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11 hours 14 min
Review Distribution
4.7|28 Reviews
Jun '25 - May '26
5(91.3%)
4(0%)
3(0%)
2(0%)
1(8.7%)
5(91.3%)
4(0%)
3(0%)
2(0%)
1(8.7%)
Frequently Asked Questions About My Kleine Winkel
Based on recent customer reviews, My Kleine Winkel consistently earns praise for its fast delivery, excellent communication, and professional customer service. Customers frequently highlight the owner's willingness to go above and beyond, including troubleshooting issues unrelated to their products. Security items such as panic buttons, cameras, and solar motion detectors are well received, with one customer crediting their cameras for catching intruders. However, isolated concerns include poor GPS accuracy and audible SOS functionality on a panic button, and one complaint about non-security product quality.
My Kleine Winkel has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 14 min. Hellopeter has tracked My Kleine Winkel across 136 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLE
Linda E
1 reviews | Active since Jan 2020
14 Mar 2026, 14:10
I needed some advice wrt the movement sensors advertised
I needed some advice wrt the movement sensors advertised. I made call and Le Roux promptly helped me determine which product would best suit my needs. The items were well priced, delivered promptly and as advertised.
Helpful (0)
|Replies (0)LE
Linda E
1 reviews | Active since Jan 2020
14 Mar 2026, 14:10
I needed some advice wrt the movement sensors advertised
I needed some advice wrt the movement sensors advertised. I made call and Le Roux promptly helped me determine which product would best suit my needs. The items were well priced, delivered promptly and as advertised.
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SM
1 reviews | Active since Jan 2020
26 Dec 2025, 03:43
Panic button
I purchased the Mkwinkel panic button with the expectation that it would provide discreet and reliable personal security. Unfortunately, my experience has been disappointing. A major concern is the SOS button functionality. When activated, the device initiates an audible phone call, which completely defeats the purpose of a panic button. In high-risk situations such as a hijacking or home invasion, discretion is critical. An audible call can alert attackers and potentially escalate danger rather than reduce it. Additionally, the GPS location accuracy is poor. On multiple occasions, the coordinates provided were significantly incorrect, which undermines the core value proposition of a panic device — rapid and accurate location tracking. The user interface and website experience are also problematic. The platform is unintuitive and poorly structured, making it difficult to manage settings or understand alerts clearly. For a security product, reliability and clarity are non-negotiable. Subsequent to this experience, I installed a tracking and panic solution through Fidelity ADT, which has proven to be far more accurate, discreet, and professionally supported. The difference in reliability and response capability is significant. Based on my experience, I would caution potential users to carefully evaluate alternatives before committing. In my view, there are better-value, more reliable security solutions available in the market.
Helpful (0)
|Replies (0)S
SM
1 reviews | Active since Jan 2020
26 Dec 2025, 03:43
Panic button
I purchased the Mkwinkel panic button with the expectation that it would provide discreet and reliable personal security. Unfortunately, my experience has been disappointing. A major concern is the SOS button functionality. When activated, the device initiates an audible phone call, which completely defeats the purpose of a panic button. In high-risk situations such as a hijacking or home invasion, discretion is critical. An audible call can alert attackers and potentially escalate danger rather than reduce it. Additionally, the GPS location accuracy is poor. On multiple occasions, the coordinates provided were significantly incorrect, which undermines the core value proposition of a panic device — rapid and accurate location tracking. The user interface and website experience are also problematic. The platform is unintuitive and poorly structured, making it difficult to manage settings or understand alerts clearly. For a security product, reliability and clarity are non-negotiable. Subsequent to this experience, I installed a tracking and panic solution through Fidelity ADT, which has proven to be far more accurate, discreet, and professionally supported. The difference in reliability and response capability is significant. Based on my experience, I would caution potential users to carefully evaluate alternatives before committing. In my view, there are better-value, more reliable security solutions available in the market.
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Replies (0)