M
MyBroadband
Unclaimed Business
M
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About MyBroadband
MyBroadband has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked MyBroadband across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencefJ
frans J
1 reviews | Active since Jan 2020
4 Mar 2026, 18:21
MyBroadband could care or look after there loyal customers ( pensioners)
My broadband or let's say DStv has no commitment towards there original old old customers We've joined in the 1980,s but now asking for some pensioner's discount no luck It's less stress and much cheaper cansel the old contract and start a new it's so sad to see after all the years of loyal support no wonder they loose basically thousands of customers monthly due to this attitude
Helpful (0)
|Replies (0)fJ
frans J
1 reviews | Active since Jan 2020
4 Mar 2026, 18:21
MyBroadband could care or look after there loyal customers ( pensioners)
My broadband or let's say DStv has no commitment towards there original old old customers We've joined in the 1980,s but now asking for some pensioner's discount no luck It's less stress and much cheaper cansel the old contract and start a new it's so sad to see after all the years of loyal support no wonder they loose basically thousands of customers monthly due to this attitude
0
Replies (0)cH
AM
GB
Gary B
1 reviews | Active since Jan 2020
15 May 2024, 18:20
Mybroadband false reviews of Afrihost
Mybroadband recently published an article - https://mybroadband.co.za/news/industrynews/526751-afrihost-wins-2024-mybroadband-award-for-best-broadband-isp.html However I beg to differ! I recently requested an ONT device relocation from one room to another at my property. Apon requesting more information from Afrihost, I was told telephonically that there would be a R1000 call out fee and re-install, plus if TTconnect (the only fibre provider in my area) would require to extend the fibre, they would charge me per metre of fibre cable. Me being in IT over 25 years knew the low cost of fibre cabling, agreed and accepted the move. Anyways the TTconnect team arrived a couple of days later. Moved the ONT device, and then phoned their 'splicing' guy to join the new cable. I asked this guy where he did the splicing and he pointed to an outside box across the street, probably around 15m away. Cool I reckoned to myself "not that much extra on top of the R1000" Until they presented me with a "job card' of R3000 !! What? I asked them and they said that that was their standard fee , and they insisted that I needed to sign that the job was done, and that Afrihost would then add on to the next debit order this amount. Straight away I raised a support ticket on Afrihost's client zone portal, raising a dispute, stating what they had originally said, compared to what TTconnect is charging. I received very little feedback from Afrihost during this time, eventually they told me that I am liable for R3000, as I signed the job card 🤔 A month later they invoiced me R4300 for my monthly fibre costs and ONT relocation. I stopped payment, and they are now threatening me with disconnection, without even considering my dispute. No choice, I paid the full amount today, and have sworn that I will never do any further business with Afrihost and have put in a cancellation. You refer in your web article mentioned above - "'Keeping customers happy". What a load of hogwash!!! Is this your business model Mybroadband? Receive monies from Afrihost for a 5 star review?I
Helpful (0)
|Replies (0)GB
Gary B
1 reviews | Active since Jan 2020
15 May 2024, 18:20
Mybroadband false reviews of Afrihost
Mybroadband recently published an article - https://mybroadband.co.za/news/industrynews/526751-afrihost-wins-2024-mybroadband-award-for-best-broadband-isp.html However I beg to differ! I recently requested an ONT device relocation from one room to another at my property. Apon requesting more information from Afrihost, I was told telephonically that there would be a R1000 call out fee and re-install, plus if TTconnect (the only fibre provider in my area) would require to extend the fibre, they would charge me per metre of fibre cable. Me being in IT over 25 years knew the low cost of fibre cabling, agreed and accepted the move. Anyways the TTconnect team arrived a couple of days later. Moved the ONT device, and then phoned their 'splicing' guy to join the new cable. I asked this guy where he did the splicing and he pointed to an outside box across the street, probably around 15m away. Cool I reckoned to myself "not that much extra on top of the R1000" Until they presented me with a "job card' of R3000 !! What? I asked them and they said that that was their standard fee , and they insisted that I needed to sign that the job was done, and that Afrihost would then add on to the next debit order this amount. Straight away I raised a support ticket on Afrihost's client zone portal, raising a dispute, stating what they had originally said, compared to what TTconnect is charging. I received very little feedback from Afrihost during this time, eventually they told me that I am liable for R3000, as I signed the job card 🤔 A month later they invoiced me R4300 for my monthly fibre costs and ONT relocation. I stopped payment, and they are now threatening me with disconnection, without even considering my dispute. No choice, I paid the full amount today, and have sworn that I will never do any further business with Afrihost and have put in a cancellation. You refer in your web article mentioned above - "'Keeping customers happy". What a load of hogwash!!! Is this your business model Mybroadband? Receive monies from Afrihost for a 5 star review?I
0
Replies (0)GB
Gary B
1 reviews | Active since Jan 2020
14 May 2024, 15:02
Mybroadband and Afrihost
To whom it may concern You recently published an article - https://mybroadband.co.za/news/industrynews/526751-afrihost-wins-2024-mybroadband-award-for-best-broadband-isp.html However I beg to differ! I recently requested an ONT device relocation from one room to another at my property. Apon requesting more information from Afrihost, I was told telephonically that there would be a R1000 call out fee and re-install, plus if TTconnect (the only fibre provider in my area) would require to extend the fibre, they would charge me per metre of fibre cable. Me being in IT over 25 years knew the low cost of fibre cabling, agreed and accepted the move. Anyways the TTconnect team arrived a couple of days later. Moved the ONT device, and then phoned their 'splicing' guy to join the new cable. I asked this guy where he did the splicing and he pointed to an outside box across the street, probably around 15m away. Cool I reckoned to myself "not that much extra on top of the R1000" Until they presented me with a "job card' of R3000 !! What? I asked them and they said that that was their standard fee , and they insisted that I needed to sign that the job was done, and that Afrihost would then add on to the next debit order this amount. Straight away I raised a support ticket on Afrihost's client zone portal, raising a dispute, stating what they had originally said, compared to what TTconnect is charging. I received very little feedback from Afrihost during this time, eventually they told me that I am liable for R3000, as I signed the job card 🤔 A month later they invoiced me R4300 for my monthly fibre costs and ONT relocation. I stopped payment, and they threatened me with disconnection, without even considering my dispute. No choice, I paid the full amount today, and have sworn that I will never do any further business with Afrihost and have put in a cancellation. You refer in your web article mentioned above - "'Keeping customers happy". What a load of higwash!! Afrihost is this your business model? Giving star reviews at an advertising cost?
Helpful (0)
|Replies (0)GB
Gary B
1 reviews | Active since Jan 2020
14 May 2024, 15:02
Mybroadband and Afrihost
To whom it may concern You recently published an article - https://mybroadband.co.za/news/industrynews/526751-afrihost-wins-2024-mybroadband-award-for-best-broadband-isp.html However I beg to differ! I recently requested an ONT device relocation from one room to another at my property. Apon requesting more information from Afrihost, I was told telephonically that there would be a R1000 call out fee and re-install, plus if TTconnect (the only fibre provider in my area) would require to extend the fibre, they would charge me per metre of fibre cable. Me being in IT over 25 years knew the low cost of fibre cabling, agreed and accepted the move. Anyways the TTconnect team arrived a couple of days later. Moved the ONT device, and then phoned their 'splicing' guy to join the new cable. I asked this guy where he did the splicing and he pointed to an outside box across the street, probably around 15m away. Cool I reckoned to myself "not that much extra on top of the R1000" Until they presented me with a "job card' of R3000 !! What? I asked them and they said that that was their standard fee , and they insisted that I needed to sign that the job was done, and that Afrihost would then add on to the next debit order this amount. Straight away I raised a support ticket on Afrihost's client zone portal, raising a dispute, stating what they had originally said, compared to what TTconnect is charging. I received very little feedback from Afrihost during this time, eventually they told me that I am liable for R3000, as I signed the job card 🤔 A month later they invoiced me R4300 for my monthly fibre costs and ONT relocation. I stopped payment, and they threatened me with disconnection, without even considering my dispute. No choice, I paid the full amount today, and have sworn that I will never do any further business with Afrihost and have put in a cancellation. You refer in your web article mentioned above - "'Keeping customers happy". What a load of higwash!! Afrihost is this your business model? Giving star reviews at an advertising cost?
0
Replies (0)RS
NG
Noxolo G
1 reviews | Active since Jan 2020
17 Apr 2024, 09:54
My broad Band Even Broadens The Truth When it comes to Temu!
Used to totally trust them. After stupidly trusting them on their wonderful Temu review, I'M CAUTIONING EVERYONE TO TRY OTHER AVENUES! THEY'RE NOT THE SAME MYBRADBAND WE KNEW AND TRUSTED SOME MOONS AGO!
Helpful (0)
|Replies (0)NG
Noxolo G
1 reviews | Active since Jan 2020
17 Apr 2024, 09:54
My broad Band Even Broadens The Truth When it comes to Temu!
Used to totally trust them. After stupidly trusting them on their wonderful Temu review, I'M CAUTIONING EVERYONE TO TRY OTHER AVENUES! THEY'RE NOT THE SAME MYBRADBAND WE KNEW AND TRUSTED SOME MOONS AGO!
0
Replies (0)RV
Rodney V
1 reviews | Active since Jan 2020
2 Apr 2024, 17:35
MyBroadband - More than just Tech
MyBroadband is family. Not only is it the best tech platform in Southern Africa, but it also offers the best relationship and health advise, worth dying for. Do not believe the negative reviews as they are just angry Android users who don't have Philips Airfryers and drinks instant coffee for breakfast. No matter where you are, whether it's a quarter mile away or halfway across the world in the Netherlands, Jan will always be with you.
Helpful (0)
|Replies (0)RV
Rodney V
1 reviews | Active since Jan 2020
2 Apr 2024, 17:35
MyBroadband - More than just Tech
MyBroadband is family. Not only is it the best tech platform in Southern Africa, but it also offers the best relationship and health advise, worth dying for. Do not believe the negative reviews as they are just angry Android users who don't have Philips Airfryers and drinks instant coffee for breakfast. No matter where you are, whether it's a quarter mile away or halfway across the world in the Netherlands, Jan will always be with you.
0
Replies (0)