Shamefully and Abysmally *************

I am highly disappointed in the lack of diligence, shoddy service, and inaccurate information provided to me. I pride myself on supporting small businesses especially local ones, as this shop is in Wynberg, Cape Town, as most of these items could have been purchased from other global sites with less of a headache, more assurances, and better customer service. Reaching out (prior to purchase), my good intentions were met with false statements in order to have me purchase more. Upon attempting to return a few items—two out of four of which were incorrectly shipped (catsuit in the wrong colour and bodysuit in the wrong gender)—I was told a return was not possible and no attempt to rectify the mistake has been made. Numerous emails, what's app messages, and phone calls were unacknowledged and unrequited despite screenshots and various other evidence to the contrary. The rebuttal will be that the company only does exchanges, which was never told when I explicitly asked about the return (not exchange policy). The customer service agent blatantly **** about the return policy; instructing me that as long as I document my intentions within 24 hours of receiving the package, I would be eligible for a refund. (At this juncture, it should be duly noted that I'm only attempting a refund for the incorrect items that were shipped). It's disheartening and quite frankly shameful that the representative has taken no accountability and continues to deny his/her/their mistake despite empirical evidence and refused to escalate the matter to the owner. When people, wonder why local, small businesses in this country don't thrive, it is not due to the lack of support, it's due to playing fast-and-loose with business ethics. NB: I given them ample time to rectify and come to a mutually beneficial resolution, and no bite