ME
Mzansi Express
Claimed Business
ME
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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KP
Keron P
1 reviews | Active since Jan 2020
23 Dec 2023, 13:30
Bad service
Mzansi express you totally a **** you make us book a bus and say 8 in the morning saying bus is leaving as soon ASAP upto we wait all day keeping us as hostages without any explanation or apology 23/12/23 thus when you lost one of your customers I will never take your bus anymore and I will recommend each every one of us that you bring bad services
Helpful (0)
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Keron P
1 reviews | Active since Jan 2020
23 Dec 2023, 13:30
Bad service
Mzansi express you totally a **** you make us book a bus and say 8 in the morning saying bus is leaving as soon ASAP upto we wait all day keeping us as hostages without any explanation or apology 23/12/23 thus when you lost one of your customers I will never take your bus anymore and I will recommend each every one of us that you bring bad services
0
Replies (0)MM
Maureen M
1 reviews | Active since Jan 2020
12 Sept 2023, 13:26
Complaint
Dear Mzansi Express Bus Services , I am writing to express my extreme disappointment with the service I received during my recent trip on the 12th of September 2023 at 15:18 from Pretoria to Zimbabwe. Despite paying R1000 for a full ticket, I was shocked to find that I was expected to sit on a bucket throughout the entire journey. This level of discomfort and disregard for passenger comfort is completely appalling. As a paying customer, I expected to have a seat that meets basic standards of comfort and safety. Sitting on a bucket for such a long journey is not only unacceptable but also poses a risk to my well-being. I kindly request that you address this issue promptly and provide compensation for the subpar service I experienced. I hope that you take this matter seriously as this is against consumer law and would not like to this the legal route. I have attached a picture of how I traveled. Sincerely, Maureen Mubaiwa
Helpful (0)
|Replies (0)MM
Maureen M
1 reviews | Active since Jan 2020
12 Sept 2023, 13:26
Complaint
Dear Mzansi Express Bus Services , I am writing to express my extreme disappointment with the service I received during my recent trip on the 12th of September 2023 at 15:18 from Pretoria to Zimbabwe. Despite paying R1000 for a full ticket, I was shocked to find that I was expected to sit on a bucket throughout the entire journey. This level of discomfort and disregard for passenger comfort is completely appalling. As a paying customer, I expected to have a seat that meets basic standards of comfort and safety. Sitting on a bucket for such a long journey is not only unacceptable but also poses a risk to my well-being. I kindly request that you address this issue promptly and provide compensation for the subpar service I experienced. I hope that you take this matter seriously as this is against consumer law and would not like to this the legal route. I have attached a picture of how I traveled. Sincerely, Maureen Mubaiwa
0
Replies (0)