MT
Mzansi Tracker
Claimed Business
MT
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIP
Ingrid P
1 reviews | Active since Jan 2020
9 Feb 2024, 17:39
Cancelled Policy still deducting!!!!!!!!
I cancelled my policy with them and received a letter of confirmation of cancellation but they are still sending me messages that I owe them and requesting debit orders. How pathetic is this .. Is this company working on a beach or ***********??? I will not recommend them to anyone
Helpful (0)
|Replies (0)IP
Ingrid P
1 reviews | Active since Jan 2020
9 Feb 2024, 17:39
Cancelled Policy still deducting!!!!!!!!
I cancelled my policy with them and received a letter of confirmation of cancellation but they are still sending me messages that I owe them and requesting debit orders. How pathetic is this .. Is this company working on a beach or ***********??? I will not recommend them to anyone
0
Replies (0)cM
constance M
1 reviews | Active since Jan 2020
7 Apr 2021, 05:51
bad service
tracker yellow and red tracker yesterday I spoke to (nomaswazi sibeko) what a waste of a person , this business is suppose to be helping us , but instead its just taking money from us , I am cancelling my subscription with immediate effect, I requested to speak to the supervisor ,I am still waiting.
Helpful (0)
|Replies (0)cM
constance M
1 reviews | Active since Jan 2020
7 Apr 2021, 05:51
bad service
tracker yellow and red tracker yesterday I spoke to (nomaswazi sibeko) what a waste of a person , this business is suppose to be helping us , but instead its just taking money from us , I am cancelling my subscription with immediate effect, I requested to speak to the supervisor ,I am still waiting.
0
Replies (0)DM
Donald M
1 reviews | Active since Jan 2020
3 Jan 2019, 18:04
Bad service ever
Never ever use these people they are so stupid . 1.They derbited me before they can install tracker and I phoned them why are they taking money hance they never gaved me their service. 2.Their company is not reliable to the clients or customers they do not follow up on calls they even get bored when you follow up your enquires . 3.Everytime you phone they promise you but never fulfill their promise . 4.I have 2cars with them plus 1car of my twin brother. We struggle with the tracker they take longtime when you phone them to send you support team , and when they get to you their technician people are drunk. I hate it so bad because now my twin brothers car stopped, the passed four days ago and they don't want to come to me in Freestate .these happened even for the first time when these car was installed I had to drive to GP from FS so that they can install it . Now I am very angry with the service they give me ,sometime when I phone they ignore my calls ,which company does that when you pay your monthly premiums but you never skip even one month.mxm they are so bad when coming to customer service and they are unprofessional. Can the CEO of these company do something with their stuff .
Helpful (0)
|Replies (0)DM
Donald M
1 reviews | Active since Jan 2020
3 Jan 2019, 18:04
Bad service ever
Never ever use these people they are so stupid . 1.They derbited me before they can install tracker and I phoned them why are they taking money hance they never gaved me their service. 2.Their company is not reliable to the clients or customers they do not follow up on calls they even get bored when you follow up your enquires . 3.Everytime you phone they promise you but never fulfill their promise . 4.I have 2cars with them plus 1car of my twin brother. We struggle with the tracker they take longtime when you phone them to send you support team , and when they get to you their technician people are drunk. I hate it so bad because now my twin brothers car stopped, the passed four days ago and they don't want to come to me in Freestate .these happened even for the first time when these car was installed I had to drive to GP from FS so that they can install it . Now I am very angry with the service they give me ,sometime when I phone they ignore my calls ,which company does that when you pay your monthly premiums but you never skip even one month.mxm they are so bad when coming to customer service and they are unprofessional. Can the CEO of these company do something with their stuff .
0
Replies (0)ML
Madelein L
1 reviews | Active since Jan 2020
23 May 2018, 11:07
Bad Drivers
This does not have anything to do with the service they provide, but this company has drivers on the road, that are incapable of stopping at Stop streets. 2 days ago I was almost driven off the road by one of their drivers, who did not bother stopping or even acknowledging that another car was anywhere near him. I have not been able to speak to anyone regarding this. I find this unacceptable. Reg number: FX 43 WJ GP.
Helpful (0)
|Replies (0)ML
Madelein L
1 reviews | Active since Jan 2020
23 May 2018, 11:07
Bad Drivers
This does not have anything to do with the service they provide, but this company has drivers on the road, that are incapable of stopping at Stop streets. 2 days ago I was almost driven off the road by one of their drivers, who did not bother stopping or even acknowledging that another car was anywhere near him. I have not been able to speak to anyone regarding this. I find this unacceptable. Reg number: FX 43 WJ GP.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Aug 2017, 11:07
Services
<p>I had a bad month in May and the company refused to suspend the account for one month. What they did 10 days later is double debit me when i did not have any moneys to pay the momthly premium. Today i recieve a threating sms, after i double payed end of June and end of August. I then phone and say how can you susupend but when i beg for help you refuse. Also when do i get my refund for over payment and the debit order that was not authorised. I was told i am in the wrong so lump it. The consultant was Miss N Kheswa</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Aug 2017, 11:07
Services
<p>I had a bad month in May and the company refused to suspend the account for one month. What they did 10 days later is double debit me when i did not have any moneys to pay the momthly premium. Today i recieve a threating sms, after i double payed end of June and end of August. I then phone and say how can you susupend but when i beg for help you refuse. Also when do i get my refund for over payment and the debit order that was not authorised. I was told i am in the wrong so lump it. The consultant was Miss N Kheswa</p>
0
Replies (0)ES
Eric S
1 reviews | Active since Jan 2020
23 Jun 2017, 09:50
They sell useless Junk And refuse to refund
<p>I bought a tracking device (Guard) from them about 30 months ago, it gave me more trouble than joy since day ONE<br />I should add here that the vehicle I planed on tracking more frequent Was a 1975 VW Transporter Bus, which is irreplaceable vehicle in its original condition and we being the second owner~and it would be replaced with a R350 000 vehicle if stolen~ although it was my initial idea to track various vehicles / devices with this tracking device, as this (Guard) Tracker <br />The day the device was delivered too me it started with its problems, at first it could not trace me live online, <br />This device was loaded with a sim card registered to mzansi tracker, which i was supposed to manage myself,<br />Although it had airtime data as well as SMS'es it frequently bombed out and refused to Plot my current position,<br />I was told when my money was taken in good faith that this device has a battery life of 2 weeks.... which was also a lie, as I straggled to get more than 5 days between charges !<br />I went back to PETER(which is a story I will elaborate on soon) which I was told that he is the technical fundi on these devices , and he told me "maybe this device is faulty" so he offered to swop out this device , so II had to drive to their offices to get the device swopped out, which is the only thing that ever happened as promised,<br />Peter refuses to answer any of my numerous calls and when I call from a different cell number he obviously takes the call just to give me empty promises time after time. Promising to deliver and never does. He answers some of the WhatsApp's sent and further more ignores me totally <br />After I received my second (new) device same problems But then the battery lasted only 5-8 hours which was a problem as this device had to be connected to a vehicles battery, which on its own, drains the vehicles battery also draining the vehicles battery when it was stationary for the school holidays, this device, lets call it second device for obvious reasons. Came with a harness that could be used inside a vehicle to recharge,<br />NOW obviously I was not happy with the performance of this device and Peter promised to have it swopped out, which was like the first empty promise just another lie after lie<br />until finally he stopped dodging me and sent another person with the third device but they now let me keep the second device and the third,<br />NEEDLESS to say same issues with device number 3 but lowandbehold the 3rd came with a 2nd harness which can be used to sent panic signals out to whoever was registered on the device as managers, BUT These signals can not be cancelled EVER and the 3rd kept sending out SMS's until the sms's are depleted then it sends sms's until all the prepaid airtime has been depleted which is a sms every 2 minutes for a week</p> <p>Now obviously I got in jy car and drove to mzansi tracker's offices UNANOUNCED to hand deliver BOTH devices and explaining to PETER what issues I receive from them, now after 2 weeks Peter refuses to answer any of my numerous calls and WhatsApp messages, I left him a voice message asking him if he is evading my calls, THEN only he gave a lady from his offices instructions to phone me and offer me a payable contract with their company <br />So I explained to the sales lady this is NOT AN OPTION as I seek another solution for this matter that is dragging on for over 2 years, explaining to her that I am currently unemployed and cant afford to pay an monthly premium, she offered to call me back with a solution which OBVIOUSLY is like their empty lies and promises and never happened<br />So yet again I tried phoning PETER this week and YET AGAIN he refuses to take my call!</p>
Helpful (0)
|Replies (0)ES
Eric S
1 reviews | Active since Jan 2020
23 Jun 2017, 09:50
They sell useless Junk And refuse to refund
<p>I bought a tracking device (Guard) from them about 30 months ago, it gave me more trouble than joy since day ONE<br />I should add here that the vehicle I planed on tracking more frequent Was a 1975 VW Transporter Bus, which is irreplaceable vehicle in its original condition and we being the second owner~and it would be replaced with a R350 000 vehicle if stolen~ although it was my initial idea to track various vehicles / devices with this tracking device, as this (Guard) Tracker <br />The day the device was delivered too me it started with its problems, at first it could not trace me live online, <br />This device was loaded with a sim card registered to mzansi tracker, which i was supposed to manage myself,<br />Although it had airtime data as well as SMS'es it frequently bombed out and refused to Plot my current position,<br />I was told when my money was taken in good faith that this device has a battery life of 2 weeks.... which was also a lie, as I straggled to get more than 5 days between charges !<br />I went back to PETER(which is a story I will elaborate on soon) which I was told that he is the technical fundi on these devices , and he told me "maybe this device is faulty" so he offered to swop out this device , so II had to drive to their offices to get the device swopped out, which is the only thing that ever happened as promised,<br />Peter refuses to answer any of my numerous calls and when I call from a different cell number he obviously takes the call just to give me empty promises time after time. Promising to deliver and never does. He answers some of the WhatsApp's sent and further more ignores me totally <br />After I received my second (new) device same problems But then the battery lasted only 5-8 hours which was a problem as this device had to be connected to a vehicles battery, which on its own, drains the vehicles battery also draining the vehicles battery when it was stationary for the school holidays, this device, lets call it second device for obvious reasons. Came with a harness that could be used inside a vehicle to recharge,<br />NOW obviously I was not happy with the performance of this device and Peter promised to have it swopped out, which was like the first empty promise just another lie after lie<br />until finally he stopped dodging me and sent another person with the third device but they now let me keep the second device and the third,<br />NEEDLESS to say same issues with device number 3 but lowandbehold the 3rd came with a 2nd harness which can be used to sent panic signals out to whoever was registered on the device as managers, BUT These signals can not be cancelled EVER and the 3rd kept sending out SMS's until the sms's are depleted then it sends sms's until all the prepaid airtime has been depleted which is a sms every 2 minutes for a week</p> <p>Now obviously I got in jy car and drove to mzansi tracker's offices UNANOUNCED to hand deliver BOTH devices and explaining to PETER what issues I receive from them, now after 2 weeks Peter refuses to answer any of my numerous calls and WhatsApp messages, I left him a voice message asking him if he is evading my calls, THEN only he gave a lady from his offices instructions to phone me and offer me a payable contract with their company <br />So I explained to the sales lady this is NOT AN OPTION as I seek another solution for this matter that is dragging on for over 2 years, explaining to her that I am currently unemployed and cant afford to pay an monthly premium, she offered to call me back with a solution which OBVIOUSLY is like their empty lies and promises and never happened<br />So yet again I tried phoning PETER this week and YET AGAIN he refuses to take my call!</p>
0
Replies (0)