N2 Auto - Vehicle Never Fit to Drive – Broken Undertakings & CPA Breaches

N2 Auto – Sold a Vehicle Not Fit to Drive / CPA Breaches

I purchased a vehicle from N2 Auto in September 2025, and to date, it has never been fit to drive.

Timeline of Events

3 September 2025: Initial contact made with N2 Auto to purchase the vehicle. 9 September 2025: The dealership claims the vehicle was “delivered” as a surprise. This was not an official handover, and the vehicle was returned to them the very next day. 20 September 2025: Official sale and delivery took place. A DEKRA inspection was conducted. N2 Auto issued a Letter of Undertaking, formally acknowledging pre-existing defects that required rectification. 22 September 2025: The vehicle was collected by N2 Auto to complete the outstanding items listed in the Letter of Undertaking. 30 September 2025: I followed up and was assured the vehicle would be ready by 3 October 2025 before 12:00. 3 October 2025: This commitment was not honoured. No meaningful update was provided thereafter. 22 September – 2 December 2025: The vehicle remained with N2 Auto for an unreasonable and unexplained period. 2 December 2025: The vehicle was returned to me. After 2 December 2025: The vehicle was taken for a roadworthy test and failed, being deemed unsafe to drive. I had no option but to let the vehicle stand.

Key Issues: All defects were identified before delivery, documented in the DEKRA report and acknowledged in N2 Auto’s Letter of Undertaking dated 20 September 2025. N2 Auto failed to complete agreed work within a reasonable time and failed to communicate honestly or consistently. This conduct constitutes a clear breach of the Consumer Protection Act, including: Section 54 (timely and quality service) Section 55 (acceptable quality and fitness for purpose) Section 56 (right to refund, repair, or replacement)

The result has been: Almost no use of the vehicle Ongoing insurance and finance costs Significant inconvenience and distress

Based on this experience, I would strongly caution consumers against dealing with N2 Auto. The vehicle sold was not roadworthy, undertakings were not honoured, and basic consumer rights were ignored.