TrustIndex
0.0
Score
Ranking
#6
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
May '25 - Apr '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Unimpartial Registrar's office
The people who adjudicate on matters are cool but the NCT's registrar office are some of the most biased, unimpartial people you've ever dealt with. They favour people with expensive lawyers over consumers without lawyers so if you don't have a lawyer to strong-arm them, don't even bother applying
1 reviews | Active since Jan 2020
Unimpartial Registrar's office
The people who adjudicate on matters are cool but the NCT's registrar office are some of the most biased, unimpartial people you've ever dealt with. They favour people with expensive lawyers over consumers without lawyers so if you don't have a lawyer to strong-arm them, don't even bother applying
1 reviews | Active since Jan 2020
Bias, unimpartial. Worst agency ever.
The NCT registrar's office is bias and prejudice towards respondent's with expensive lawyers. If you're a consumer with no lawyer tough luck you're on your own. The only law this place follows is their own made up, nonsensical, non-jurisdictional rules - not parliamentary statute.
1 reviews | Active since Jan 2020
Bias, unimpartial. Worst agency ever.
The NCT registrar's office is bias and prejudice towards respondent's with expensive lawyers. If you're a consumer with no lawyer tough luck you're on your own. The only law this place follows is their own made up, nonsensical, non-jurisdictional rules - not parliamentary statute.
1 reviews | Active since Jan 2020
Good luck to anyone who is caught in the mistake of someone at the registrars office
The NCT are only fair when they're not covering up their mistakes. Good luck to anyone who is caught in the mistake of someone at the registrars office. There is no accountability at the registrars office staff and instead of helping consumers case officers and managers cover up their mistakes by keeping applications hostage because without the registrars golden signature nothing can proceed.
1 reviews | Active since Jan 2020
Good luck to anyone who is caught in the mistake of someone at the registrars office
The NCT are only fair when they're not covering up their mistakes. Good luck to anyone who is caught in the mistake of someone at the registrars office. There is no accountability at the registrars office staff and instead of helping consumers case officers and managers cover up their mistakes by keeping applications hostage because without the registrars golden signature nothing can proceed.
1 reviews | Active since Jan 2020
Redflagged while not overindebted
My account has been handed over by NCR and Debtbusters since last year April and no update as to how far my matter is was placed under debt review and I wasn't over indebted . please help me out
1 reviews | Active since Jan 2020
Redflagged while not overindebted
My account has been handed over by NCR and Debtbusters since last year April and no update as to how far my matter is was placed under debt review and I wasn't over indebted . please help me out
1 reviews | Active since Jan 2020
Amicable resolution at last: Lefu MOHOADUBA
Amicable resolution at last : Lefu Mohoaduba. The Consumer market hero!... Motor industry of South Africa (consumer market three months consumer end user proteacted battle rescued on hero note. Mercedes Benz South Africa bad customer service experience of about 3 months turned into testimony by LEFU MOHOADUBA of National consumer commission call center. Customer bought a brand new Mercedes Benz C200 of year model 2022 that broke down on its 10th day of taking delivery confirmed by computerized diagnostic test to be due to manufacturers malfunctioned component. The breakdown was reported to the dealer and then escalated to the Mercedes Benz South Africa ( MBSA ) however matter reached the motor industry ombudsman of South Africa (MIOSA) as it was never resolved. While on the verge of further escalation to the National consumer commission and possibly the National consumer commission tribunal, a single call to National consumer commission for in- house procedures and advice answered by one of the call center officials; Mr. LEFU MOHOADUBA who listened carefully to customer's ordeal, provided his expertise in a very polite, humble cordial, and professional manner that eventually resolved the matter that was for more than two months before the MIOSA ombudsman unsuccessfully on account of no attennable resolution The recommendation letter of the MIOSA ombudsman was full of material defects, an indications that MIOSA never applied his mind to the informations and evidences before him that valified the recommendation. The MIOSA ombudsman attention was drawn to the above defects that he responded in writing to as "TYPO ERROR" on the letterhead of the MIOSA. Customer spelt it out to the MIOSA ombudsman that typo error is an admission of guilt that vilify the recommendation and advise that the ombudsman rescinds the recommendation. The MIOSA ombudsman while seemingly siding with the dealer permitted dealer to deduct customer money in line with rights of supplier as documented in the consumer protection act: "Recommendation by the MIOSA: With the above in mind the office of the MIOSA concludes that we cannot support the expectations of the complainant as stipulated in her submission to have the said vehicle replaced. However, it is the MIOSA’s considered opinion that the cancellation of the sales agreement with the above terms is the best outcome for both parties involved. It should be noted that the respondent has the right to deduct costs as suggested in their offer, in terms of section 20(6) of the Consumer Protection Act No. 68 of 2008. The respondent should implement the cancelation process within fifteen (15) working days upon receipt of this letter. VERY IMPORTANT NOTICE Should the consumer decide to lodge a complaint with the National Consumer Commission (NCC) a copy of the MIOSA case file, free of charge, will be supplied to the consumer which must be filed with the complaint at the offices of the NCC. In the event of no further communication being received from the consumer within 7 days from date of the recommendation letter, the MIOSA file will be closed". The MIOSA ombudsman also failed to indicate what money and how much money? The MIOSA ombudsman recommendation ended by giving seven (7) days to customer to refer to National consumer commission if unhappy and fifteen (15) days to dealer to implement the recommendations. The days were calculated from the date the recommendation was communicated to both parties In flight of fairness and not allow the arm of the law to be cut short, customer seeked advice from the National consumer commission in a phone call while preparing to refer the matter to the National consumer commission as the only resort Consumer's phone call to the National consumer commission was answered by Mr. Lefu Mohoaduba, who after patiently engaging with the customer, suggested that customer put all concern around the award on the email to the MIOSA ombudsman and copy all parties as the seven (7) days given to the customer on the recommendation was not passed. Customer never knew this could be done as the MIOSA ombudsman stipulate in his recommendation that if customer is not happy, customer must refer the matter to National consumer commission. In a tinkle of an eye, what could have led to another battle and for months at the National consumer commission as a result of the MIOSA ombudsman recommendation was amicably resolved. Time, resources, revenues and stress of protracted case amongst others was saved, customer dignity restored and matter did not have to burden the National consumer commission because the Mercedes Benz South Africa suddenly got a wake up call and seized the opportunity to officially write to the customer with a view to final resolution that eventually closed the matters and all parties were happy in closure. Lefu MOHOADUBA many thanks for listening and sharing your expertise in service with the customer, please continue to keep the the consumer market to the standards comparable in the whole world. Lefu, please do not rest on your oars. Well done Hero... Dr. Aina Ayodele Adetokunbo.
1 reviews | Active since Jan 2020
Amicable resolution at last: Lefu MOHOADUBA
Amicable resolution at last : Lefu Mohoaduba. The Consumer market hero!... Motor industry of South Africa (consumer market three months consumer end user proteacted battle rescued on hero note. Mercedes Benz South Africa bad customer service experience of about 3 months turned into testimony by LEFU MOHOADUBA of National consumer commission call center. Customer bought a brand new Mercedes Benz C200 of year model 2022 that broke down on its 10th day of taking delivery confirmed by computerized diagnostic test to be due to manufacturers malfunctioned component. The breakdown was reported to the dealer and then escalated to the Mercedes Benz South Africa ( MBSA ) however matter reached the motor industry ombudsman of South Africa (MIOSA) as it was never resolved. While on the verge of further escalation to the National consumer commission and possibly the National consumer commission tribunal, a single call to National consumer commission for in- house procedures and advice answered by one of the call center officials; Mr. LEFU MOHOADUBA who listened carefully to customer's ordeal, provided his expertise in a very polite, humble cordial, and professional manner that eventually resolved the matter that was for more than two months before the MIOSA ombudsman unsuccessfully on account of no attennable resolution The recommendation letter of the MIOSA ombudsman was full of material defects, an indications that MIOSA never applied his mind to the informations and evidences before him that valified the recommendation. The MIOSA ombudsman attention was drawn to the above defects that he responded in writing to as "TYPO ERROR" on the letterhead of the MIOSA. Customer spelt it out to the MIOSA ombudsman that typo error is an admission of guilt that vilify the recommendation and advise that the ombudsman rescinds the recommendation. The MIOSA ombudsman while seemingly siding with the dealer permitted dealer to deduct customer money in line with rights of supplier as documented in the consumer protection act: "Recommendation by the MIOSA: With the above in mind the office of the MIOSA concludes that we cannot support the expectations of the complainant as stipulated in her submission to have the said vehicle replaced. However, it is the MIOSA’s considered opinion that the cancellation of the sales agreement with the above terms is the best outcome for both parties involved. It should be noted that the respondent has the right to deduct costs as suggested in their offer, in terms of section 20(6) of the Consumer Protection Act No. 68 of 2008. The respondent should implement the cancelation process within fifteen (15) working days upon receipt of this letter. VERY IMPORTANT NOTICE Should the consumer decide to lodge a complaint with the National Consumer Commission (NCC) a copy of the MIOSA case file, free of charge, will be supplied to the consumer which must be filed with the complaint at the offices of the NCC. In the event of no further communication being received from the consumer within 7 days from date of the recommendation letter, the MIOSA file will be closed". The MIOSA ombudsman also failed to indicate what money and how much money? The MIOSA ombudsman recommendation ended by giving seven (7) days to customer to refer to National consumer commission if unhappy and fifteen (15) days to dealer to implement the recommendations. The days were calculated from the date the recommendation was communicated to both parties In flight of fairness and not allow the arm of the law to be cut short, customer seeked advice from the National consumer commission in a phone call while preparing to refer the matter to the National consumer commission as the only resort Consumer's phone call to the National consumer commission was answered by Mr. Lefu Mohoaduba, who after patiently engaging with the customer, suggested that customer put all concern around the award on the email to the MIOSA ombudsman and copy all parties as the seven (7) days given to the customer on the recommendation was not passed. Customer never knew this could be done as the MIOSA ombudsman stipulate in his recommendation that if customer is not happy, customer must refer the matter to National consumer commission. In a tinkle of an eye, what could have led to another battle and for months at the National consumer commission as a result of the MIOSA ombudsman recommendation was amicably resolved. Time, resources, revenues and stress of protracted case amongst others was saved, customer dignity restored and matter did not have to burden the National consumer commission because the Mercedes Benz South Africa suddenly got a wake up call and seized the opportunity to officially write to the customer with a view to final resolution that eventually closed the matters and all parties were happy in closure. Lefu MOHOADUBA many thanks for listening and sharing your expertise in service with the customer, please continue to keep the the consumer market to the standards comparable in the whole world. Lefu, please do not rest on your oars. Well done Hero... Dr. Aina Ayodele Adetokunbo.
1 reviews | Active since Jan 2020
Rip Off
there is people in gauteng openly selling stolen property but no one is inquiring about them, South African laws dont protect the consumer enough. there are unscrupulous companies functioning in South Africa selling sub standard goods and hold teh customer at randsome to pay when the cars break down, the financial paper trail hold the customer hostage with no repercussions to the seller. even the national consumer tribunal can not protect you as they are so lost themselves. the consumer commission is just as bad. tried complaining to both of them after buying a lemon, but none of them have even the slightest clue what lemon laws are in this country. South Africans are sitting ducks in the hands of devious and cunning financial practitioners working for large organisations and even small ones taking the South African public for a joy ride. and we have no one to count on. good luck out there.
1 reviews | Active since Jan 2020
Rip Off
there is people in gauteng openly selling stolen property but no one is inquiring about them, South African laws dont protect the consumer enough. there are unscrupulous companies functioning in South Africa selling sub standard goods and hold teh customer at randsome to pay when the cars break down, the financial paper trail hold the customer hostage with no repercussions to the seller. even the national consumer tribunal can not protect you as they are so lost themselves. the consumer commission is just as bad. tried complaining to both of them after buying a lemon, but none of them have even the slightest clue what lemon laws are in this country. South Africans are sitting ducks in the hands of devious and cunning financial practitioners working for large organisations and even small ones taking the South African public for a joy ride. and we have no one to count on. good luck out there.
1 reviews | Active since Jan 2020
American Swiss disgusting, pathetic service
Good day. I would like to report on the absolutely pathetic service I have received at the American Swiss store in Chatsworth, Durban. My wife and I had purchased a cellphone in 2016 and after some time the phone started giving software related problems. We took it to the store for a software upgrade since the phone refuses to upgrade automatically. It was booked in on the 23 Feb 2018. After waiting for about 2 months my wife got a call from a lady at the store who said they had the phone back which is water damaged, and they cannot do anything about it. My wife responded by saying there is no way there is water damage to the phone and she will not accept the phone back in the same condition of the software not being upgraded. I then visited the store on the 3rd of March 2018 where I was greeted by a sales consultant named Nivana. She informed me that the phone is working. I asked her who called my wife and said its not working, Nivana replied that she did not know but the phone is working. I refused to take the phone and made her charge it to show me proof. After the phone had switched on, I found that the phone was infact not working. Then miraculously she produced a photograph of the opened phone and the supposed water damage.At this point the manageress Reena also got involved in a very heated discussion with myself and Nivana , since I had realised that Nivana had lied to me about the phone being in a working condition. Nivana said the phone will be sent back and that I would have to pay for the repairs to which I refused. I spoke to Caroline at Mobicell call centre who also spoke about water damage but I said to her there is no way that we had damaged the phone in such a manner since we had taken such good care of it. Then Reena suddenly remembered that she was the one that spoke to my wife. Reena related the call, stating that my wife was OK with the phone not working. This is a blatant lie because my wife did not agree to anything because my wife knows that there was no water damage. These two women simply wanted to get me out of the store with the phone which is why they spun lies and made up excuses. Luckily I was not fooled and left the phone at the store. I do suspect that someone at the store had damaged the phone. A few days later the area manageress Patsy Moodley gave me a call. When I mentioned the terrible behavior of her staff she said that they would be dealt with. She could offer no explanation for their behaviour or any kind of apology. When I demanded that the staff apologise to me , she even had the audacity to tell me that American Swiss does not do apologies. She also said that she is doing me a favour by seeing to my complaint because the phone is out of warranty, but I have paper work that States that it is on a 24 month contact. When I said I will contact the National Consumer Council , Patsy then threatened me with legal action. I have contacted the Foschini group on numerous occasions since then on hello Peter and social media but it has been two weeks and no one has given me a call or communicated with me as to any kind of resolution. I see a number of people are just as shocked and disgusted by the pathetic after sales service from American Swiss. Now that they have my money, it seems as if they don't care about how they treat me and other customers. Please can you assist in this matter. Kind regards Warren Lee Nair
1 reviews | Active since Jan 2020
American Swiss disgusting, pathetic service
Good day. I would like to report on the absolutely pathetic service I have received at the American Swiss store in Chatsworth, Durban. My wife and I had purchased a cellphone in 2016 and after some time the phone started giving software related problems. We took it to the store for a software upgrade since the phone refuses to upgrade automatically. It was booked in on the 23 Feb 2018. After waiting for about 2 months my wife got a call from a lady at the store who said they had the phone back which is water damaged, and they cannot do anything about it. My wife responded by saying there is no way there is water damage to the phone and she will not accept the phone back in the same condition of the software not being upgraded. I then visited the store on the 3rd of March 2018 where I was greeted by a sales consultant named Nivana. She informed me that the phone is working. I asked her who called my wife and said its not working, Nivana replied that she did not know but the phone is working. I refused to take the phone and made her charge it to show me proof. After the phone had switched on, I found that the phone was infact not working. Then miraculously she produced a photograph of the opened phone and the supposed water damage.At this point the manageress Reena also got involved in a very heated discussion with myself and Nivana , since I had realised that Nivana had lied to me about the phone being in a working condition. Nivana said the phone will be sent back and that I would have to pay for the repairs to which I refused. I spoke to Caroline at Mobicell call centre who also spoke about water damage but I said to her there is no way that we had damaged the phone in such a manner since we had taken such good care of it. Then Reena suddenly remembered that she was the one that spoke to my wife. Reena related the call, stating that my wife was OK with the phone not working. This is a blatant lie because my wife did not agree to anything because my wife knows that there was no water damage. These two women simply wanted to get me out of the store with the phone which is why they spun lies and made up excuses. Luckily I was not fooled and left the phone at the store. I do suspect that someone at the store had damaged the phone. A few days later the area manageress Patsy Moodley gave me a call. When I mentioned the terrible behavior of her staff she said that they would be dealt with. She could offer no explanation for their behaviour or any kind of apology. When I demanded that the staff apologise to me , she even had the audacity to tell me that American Swiss does not do apologies. She also said that she is doing me a favour by seeing to my complaint because the phone is out of warranty, but I have paper work that States that it is on a 24 month contact. When I said I will contact the National Consumer Council , Patsy then threatened me with legal action. I have contacted the Foschini group on numerous occasions since then on hello Peter and social media but it has been two weeks and no one has given me a call or communicated with me as to any kind of resolution. I see a number of people are just as shocked and disgusted by the pathetic after sales service from American Swiss. Now that they have my money, it seems as if they don't care about how they treat me and other customers. Please can you assist in this matter. Kind regards Warren Lee Nair
1 reviews | Active since Jan 2020
Condone Dealerships Behavoure
Dear National Consumer Tribunal The National Consumer Offices is a Joke and waist of Taxpayers Money. The National Consumers Law Condone the following Acts by Dealerships and therefor open and allow the following unscrupulous behavior by dealership and where they don't have to take any responsibility for their action. This was proven in a recent case submitted to this Offices. 1. Dealership can cell a vehicle by misleading consumers with the true Km of the Vehicle were their is a difference of over 114000 km . 2. Dealership can withheld the service records from a consumer with the intention to mislead consumer of the true Km even when their is over 114 000 km "missing" on the cluster and no evidence of the services that were done on the 114000 km. 3. Dealerships only have to say they were not aware of the km and the incomplete service records. 4. Dealerships are allowed to charge the consumer of the usage of the Vehicle even when he failed to take the vehicle back when he was informed of the major defect on the vehicle. and instead were hostile and refuses to take the vehicle back where they were negligent. 5. Dealerships is allowed to load warranties on a purchases even when you did not asked for that services. 5.1 The NCC allowed that when a warranty is canceled by the Innovation Group due to false information given by the dealership and the money paid back to the dealership and he failed to inform the consumer or the Finance House of such activities when this was paid into his account two months prior when this was discovered. 5.2 Dealership can say they were not aware of this. 6. Dealerships is allowed to make use of that vehicle and for a period of a year were the consumer is still contributing towards monthly Payments and by not having a vehicle. 7. Dealerships is allowed not to honor their agreement to replace the vehicle. 8. The dealership is allowed a year later to gain unlawful accesses to your bank account by providing old information to the finance house settling your vehicle and sell it immediately without the consumer knowledge and consent. Wile you still contributing towards the finance House. 9. The Dealership is allowed to sell the vehicle for a second time to another consumer with the same conditions were consumers are mislead. 10. Dealerships is allowed to de - register a vehicle without the Owners permission or the required documentation accordance to the National Road Traffic act and Fica This is how dealerships is protected by this Offices and the consumer is hold accountable for the dealerships action and negligent. NCC is a Joke
1 reviews | Active since Jan 2020
Condone Dealerships Behavoure
Dear National Consumer Tribunal The National Consumer Offices is a Joke and waist of Taxpayers Money. The National Consumers Law Condone the following Acts by Dealerships and therefor open and allow the following unscrupulous behavior by dealership and where they don't have to take any responsibility for their action. This was proven in a recent case submitted to this Offices. 1. Dealership can cell a vehicle by misleading consumers with the true Km of the Vehicle were their is a difference of over 114000 km . 2. Dealership can withheld the service records from a consumer with the intention to mislead consumer of the true Km even when their is over 114 000 km "missing" on the cluster and no evidence of the services that were done on the 114000 km. 3. Dealerships only have to say they were not aware of the km and the incomplete service records. 4. Dealerships are allowed to charge the consumer of the usage of the Vehicle even when he failed to take the vehicle back when he was informed of the major defect on the vehicle. and instead were hostile and refuses to take the vehicle back where they were negligent. 5. Dealerships is allowed to load warranties on a purchases even when you did not asked for that services. 5.1 The NCC allowed that when a warranty is canceled by the Innovation Group due to false information given by the dealership and the money paid back to the dealership and he failed to inform the consumer or the Finance House of such activities when this was paid into his account two months prior when this was discovered. 5.2 Dealership can say they were not aware of this. 6. Dealerships is allowed to make use of that vehicle and for a period of a year were the consumer is still contributing towards monthly Payments and by not having a vehicle. 7. Dealerships is allowed not to honor their agreement to replace the vehicle. 8. The dealership is allowed a year later to gain unlawful accesses to your bank account by providing old information to the finance house settling your vehicle and sell it immediately without the consumer knowledge and consent. Wile you still contributing towards the finance House. 9. The Dealership is allowed to sell the vehicle for a second time to another consumer with the same conditions were consumers are mislead. 10. Dealerships is allowed to de - register a vehicle without the Owners permission or the required documentation accordance to the National Road Traffic act and Fica This is how dealerships is protected by this Offices and the consumer is hold accountable for the dealerships action and negligent. NCC is a Joke