National Debt Counsellors
Verified Business
|4.3|281 Reviews (last 12 months)|Responds in 43h 52m
National Debt Counsellors
Verified Business
|4.3
281 Reviews (last 12 months)
Responds in 43h 52m
Scores reflect the Overall AI Score for each category
National Debt Counsellors
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, National Debt Counsellors receives strong praise for empathetic consultants who guide clients through debt review, alongside serious criticism around clearance certificate delays, unauthorised listings, and unresponsive handlers. Customers describe a sharp split between a smooth onboarding experience and a frustrating exit phase, where communication breakdowns and disputes over fees and refunds dominate the negative feedback.
Replied to 88% of negative reviews
Reply time on negative reviews: 118h 10m
TrustIndex
9
Ranking
#9
in Debt Management
Reply Time
43h 52m
NPS Score
-68
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 118h 10m
Sep '25 - Aug '26
Based on recent customer reviews, National Debt Counsellors receives strong praise for empathetic consultants who guide clients through debt review, alongside serious criticism around clearance certificate delays, unauthorised listings, and unresponsive handlers. Customers describe a sharp split between a smooth onboarding experience and a frustrating exit phase, where communication breakdowns and disputes over fees and refunds dominate the negative feedback.
National Debt Counsellors's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Consultants like Keshnee, Priyanka, Sheetal, Mariam, and Treneece are repeatedly named for patience, empathy, and going the extra mile. Clients describe feeling supported, non-judged, and guided clearly through the debt review process, especially during onboarding and active review phases.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Excellent service from National Debt Counsellors! The team was professional, supportive, and always willing to assist throughout the entire process. They explained everything clearly, kept me updated, and made a stressful situation much easier to manage. I truly appreciate their patience, efficiency, and dedication to helping clients regain financial stability. Highly recommended to anyone needing debt counselling assistance.
1 reviews | Active since May 2026
Excellent service from National Debt Counsellors! The team was professional, supportive, and always willing to assist throughout the entire process. They explained everything clearly, kept me updated, and made a stressful situation much easier to manage. I truly appreciate their patience, efficiency, and dedication to helping clients regain financial stability. Highly recommended to anyone needing debt counselling assistance.
1 reviews | Active since May 2026
The team was professional, efficient, and communicated clearly throughout the process. Highly recommended for reliable financial guidance and support
1 reviews | Active since May 2026
Great customer service , short and helpful procedure , good and affordable.
1 reviews | Active since May 2026
Great customer service , short and helpful procedure , good and affordable.
The most common complaint about National Debt Counsellors, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring complaint involves customers being placed under debt review without clear consent or proper documentation, and credit profile flags remaining long after settlement. Several reviewers reference escalation to the NCR or Ombudsman, citing hidden fees and inaccurate credit bureau status.
National Debt Counsellors scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4); their weakest is Onboarding & Fees (2.5). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
National Debt Counsellors has a TrustIndex of 9 out of 10 on Hellopeter, based on 281 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 118 hours 10 min. Hellopeter has tracked National Debt Counsellors across 1,269 total reviews. How is the TrustIndex calculated? →