NL
National Luna
Unclaimed Business
NL
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About National Luna
National Luna has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked National Luna across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJO
Johan O
1 reviews | Active since Jan 2020
28 Jul 2025, 09:42
NATIONAL LUNA DISSAPOINTMENT
I HAVE ALWAYS BEEN A STRONG SUPPORTER OF THE BRAND. MY LATEST EXPERIENCE HOWEVER WILL RECONSIDER MY NEXT PURCHASE. THE PROBLEM WITH BIG COMPANIES IS THAT THE WANT US AS CUSTOMERS TO SUPPORT THEIR BRAND WHICH WE DO AND ITS NOT A CHEAP PRODUCT BUT WE OR MYSELF HAVE THE MIND SET OF BUYING A NAME BRAND CAUSE YOU WILL GET THE QUALITY. I DONT SAY THE QULITY IS BAD CAUSE IT IS NOT BUT THE SUPPORT THAT I GOT IN RUNNING INTO A ELECTRICL FAILURE ON MY UNIT ON 220V SIDE MADE ME REALISE YOU ARE NOW ON YOUR OWN...THIS IS THE COST TO REPAIR TAKE IT OR LEAVE IT? I DID SENT A E MAIL ASKING FOR SOME DISCOUNT TO NO AVAIL. REALLY DISSAPOINTED IN THAT THEY DONT EVEN RECONSIDER JUST BLUNTLY TURNING ANY DISCOUNT AWAY. IT GIVES ME THE FEELING OF JUST SH...T HAPPENS. AT LEAST THE UNIT CAN STILL WORK ON 12V SO NOT ALL LOST JUST THE MANNER IN WHICH YOU ARE JUST BLUNTLY TURN AWAY FOR HELP IN REGARDING A BETTER FIXMENT PRICE THAT DISSAPOINTED ME. I WILL NOW GET THE UNIT BACK FROM THEM AND BUY A POWER SUPPLY AS THEY SUGGESTED.
Helpful (0)
|Replies (0)JO
Johan O
1 reviews | Active since Jan 2020
28 Jul 2025, 09:42
NATIONAL LUNA DISSAPOINTMENT
I HAVE ALWAYS BEEN A STRONG SUPPORTER OF THE BRAND. MY LATEST EXPERIENCE HOWEVER WILL RECONSIDER MY NEXT PURCHASE. THE PROBLEM WITH BIG COMPANIES IS THAT THE WANT US AS CUSTOMERS TO SUPPORT THEIR BRAND WHICH WE DO AND ITS NOT A CHEAP PRODUCT BUT WE OR MYSELF HAVE THE MIND SET OF BUYING A NAME BRAND CAUSE YOU WILL GET THE QUALITY. I DONT SAY THE QULITY IS BAD CAUSE IT IS NOT BUT THE SUPPORT THAT I GOT IN RUNNING INTO A ELECTRICL FAILURE ON MY UNIT ON 220V SIDE MADE ME REALISE YOU ARE NOW ON YOUR OWN...THIS IS THE COST TO REPAIR TAKE IT OR LEAVE IT? I DID SENT A E MAIL ASKING FOR SOME DISCOUNT TO NO AVAIL. REALLY DISSAPOINTED IN THAT THEY DONT EVEN RECONSIDER JUST BLUNTLY TURNING ANY DISCOUNT AWAY. IT GIVES ME THE FEELING OF JUST SH...T HAPPENS. AT LEAST THE UNIT CAN STILL WORK ON 12V SO NOT ALL LOST JUST THE MANNER IN WHICH YOU ARE JUST BLUNTLY TURN AWAY FOR HELP IN REGARDING A BETTER FIXMENT PRICE THAT DISSAPOINTED ME. I WILL NOW GET THE UNIT BACK FROM THEM AND BUY A POWER SUPPLY AS THEY SUGGESTED.
0
Replies (0)WB
Willem B
1 reviews | Active since Jan 2020
9 Oct 2022, 11:22
I have trust in National Luna after sale service.
I came home on a weekend and found my camp freezer not to be at temperature. I have a solar system with lithium batteries as backup, but my monitoring system stoped working due to a software glitch, so I'm not 100% sure that my power was on 100% of the time. I sent in my camp freezer via outdoor warehouse for a checkup. Although nothing was found to be defective with my unit I still feel I received excellent after sale service. The technician was helpful and well informed. Unit was shipped back to me with a complimentary service and clean. I was liable for a R400 courier fee which I feel is acceptable.
Helpful (0)
|Replies (0)WB
Willem B
1 reviews | Active since Jan 2020
9 Oct 2022, 11:22
I have trust in National Luna after sale service.
I came home on a weekend and found my camp freezer not to be at temperature. I have a solar system with lithium batteries as backup, but my monitoring system stoped working due to a software glitch, so I'm not 100% sure that my power was on 100% of the time. I sent in my camp freezer via outdoor warehouse for a checkup. Although nothing was found to be defective with my unit I still feel I received excellent after sale service. The technician was helpful and well informed. Unit was shipped back to me with a complimentary service and clean. I was liable for a R400 courier fee which I feel is acceptable.
0
Replies (0)LP
Leighton P
1 reviews | Active since Jan 2020
4 Jan 2021, 09:57
Poor Quality and Worse Service and Support
Terrible customer service from National Luna. Purchased the Trail Boss 50L from them last year, 11months later the fridge is not working. Regional manager advises that the office is closed and nothing can be done until they re-open in 10 days time. Only then can the fridge be sent off for inspection. This doesn't help if you are planning a trip and leaving in the next few days. ADVICE: If you have a National Luna fridge, get it out 3 weeks before your trip to check if it's still working. Avoid the product if you're thinking of buying a fridge.
Helpful (0)
|Replies (0)LP
Leighton P
1 reviews | Active since Jan 2020
4 Jan 2021, 09:57
Poor Quality and Worse Service and Support
Terrible customer service from National Luna. Purchased the Trail Boss 50L from them last year, 11months later the fridge is not working. Regional manager advises that the office is closed and nothing can be done until they re-open in 10 days time. Only then can the fridge be sent off for inspection. This doesn't help if you are planning a trip and leaving in the next few days. ADVICE: If you have a National Luna fridge, get it out 3 weeks before your trip to check if it's still working. Avoid the product if you're thinking of buying a fridge.
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Replies (0)BC
A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2020, 07:45
Good service National Luna
I want to compliment National Luna. My 80L fridge was a month out of warranty when it stopped working. I luckily bought it at a agent, Dirttrax in Newcastle. The advice was to send it in to Edenvale. Long story short. The chassis (whatever that is) and the inner lining were replaced as there was a leak and it could not retain the gas. Image my surprise when Dirttrax and National Luna informed me that it will be done free of charge. I salute National Luna for accepting the issue as something that normally don’t happen with their quality products, and then to repair for free is excellence. Thank you Jan of Dirttrax for taking the case up with national Luna. This is the way customers should be serviced. National Luna you gave more than you needed to and took less than you were entitled to. A lesson for all companies in customer care.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2020, 07:45
Good service National Luna
I want to compliment National Luna. My 80L fridge was a month out of warranty when it stopped working. I luckily bought it at a agent, Dirttrax in Newcastle. The advice was to send it in to Edenvale. Long story short. The chassis (whatever that is) and the inner lining were replaced as there was a leak and it could not retain the gas. Image my surprise when Dirttrax and National Luna informed me that it will be done free of charge. I salute National Luna for accepting the issue as something that normally don’t happen with their quality products, and then to repair for free is excellence. Thank you Jan of Dirttrax for taking the case up with national Luna. This is the way customers should be serviced. National Luna you gave more than you needed to and took less than you were entitled to. A lesson for all companies in customer care.
0
Replies (0)