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NeoSmart
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCL
Christo L
1 reviews | Active since Jan 2020
20 Feb 2025, 07:04
Avoid NeoSmart, you will not get your order
Bought a trx3 receiver More than two weeks ago. Promised delivery the next day. Nothing happened. then said they have the wrong one and delivery will be in two day. Then no delivery again and said they have it now and delivery next day or the day after. From the till now, 4 days later i get no response on my queries and my refund request is ignored. Think it time to involve SAPS and go legal
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Christo L
1 reviews | Active since Jan 2020
20 Feb 2025, 07:04
Avoid NeoSmart, you will not get your order
Bought a trx3 receiver More than two weeks ago. Promised delivery the next day. Nothing happened. then said they have the wrong one and delivery will be in two day. Then no delivery again and said they have it now and delivery next day or the day after. From the till now, 4 days later i get no response on my queries and my refund request is ignored. Think it time to involve SAPS and go legal
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vish N
1 reviews | Active since Jan 2020
5 Dec 2023, 06:15
Neosmart.co.za shopping ****
On 20th November 2023 I purchased a Centurion gate motor from Neosmart.co.za for R5000.By email they promised delivery by 22/11/2023. Two weeks later I have not had delivery & the company does not respond to any of their contact details .I believe that this is a shopping **** & have opened a case with SAPS
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vish N
1 reviews | Active since Jan 2020
5 Dec 2023, 06:15
Neosmart.co.za shopping ****
On 20th November 2023 I purchased a Centurion gate motor from Neosmart.co.za for R5000.By email they promised delivery by 22/11/2023. Two weeks later I have not had delivery & the company does not respond to any of their contact details .I believe that this is a shopping **** & have opened a case with SAPS
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Shana L
1 reviews | Active since Jan 2020
22 Nov 2023, 10:21
NeoSmart online shop *****ulant DO NOT USE
https://www.neosmart.co.za/ I have purchased a Centurion Automation kit from this company 6 November. I have not received anything and they do not respond to any communication channels (Cell/Tel/email) They are *****ulent and have ***** money from me and I have therefore logged a case of theft with SAPS on them
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Shana L
1 reviews | Active since Jan 2020
22 Nov 2023, 10:21
NeoSmart online shop *****ulant DO NOT USE
https://www.neosmart.co.za/ I have purchased a Centurion Automation kit from this company 6 November. I have not received anything and they do not respond to any communication channels (Cell/Tel/email) They are *****ulent and have ***** money from me and I have therefore logged a case of theft with SAPS on them
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Donovan R
1 reviews | Active since Jan 2020
14 Nov 2023, 10:48
beware
**** alert. Made payment for a gate motor and received an email saying that the motor would be delivered the following week. after two weeks i have received nothing and the phone numbers of this company are disconnected. no email responses.
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Donovan R
1 reviews | Active since Jan 2020
14 Nov 2023, 10:48
beware
**** alert. Made payment for a gate motor and received an email saying that the motor would be delivered the following week. after two weeks i have received nothing and the phone numbers of this company are disconnected. no email responses.
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Vincent M
1 reviews | Active since Jan 2020
26 Oct 2023, 02:49
****med by Neosmart
I bought centurion d5 smart from Neosmart on the 19 August after a week they delivered a cage only and when I ask where is the motor they started blaming courier guys for not delivering everything , promised to deliver the motor , everyday I'm getting new stories that we waiting for supplier for stock or can I pickup at the nearest place , even today ( 26 October 2023 )still waiting for motor , *beware *****
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Vincent M
1 reviews | Active since Jan 2020
26 Oct 2023, 02:49
****med by Neosmart
I bought centurion d5 smart from Neosmart on the 19 August after a week they delivered a cage only and when I ask where is the motor they started blaming courier guys for not delivering everything , promised to deliver the motor , everyday I'm getting new stories that we waiting for supplier for stock or can I pickup at the nearest place , even today ( 26 October 2023 )still waiting for motor , *beware *****
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Nigel D
1 reviews | Active since Jan 2020
27 Sept 2023, 07:30
****mer using FNB Bank account 63058564684
*****ULENT ****MER! Statement made to South African police as follows: STATEMENT • On Friday 8th September, I contacted NeoSmart (www.NeoSmart.co.za) having seen a gate motor I wanted to buy on their website • I contacted them via WhatsApp using the number listed on their website: (064 628 9503) • After a lengthy conversation, I ordered a Centurion D5 Smart gate motor for R5,000 and two batteries at R200. This came to a total of R5,400 – see Figure 1 below • I was sent an email from shop@neosmart.co.za containing an invoice – see figure 2 below • I paid the invoice the same day from my Investec bank account (copy attached) • Funds were paid as requested to FNB Bank, Account number: 63058564684, Branch code: 250655 • On Sunday 10th September, I received a WhatsApp message informing me that (now the payment was received), my “motor will bee [sic] shipped tomorrow”, ie. On Tuesday. • On Wednesday 13th, I chased up and was told I would be sent a tracking code that afternoon • I received a tracking code, but it informed that the goods had not been shipped – merely that some goods were to be picked up by bobgo.co.za from an undisclosed location • I contacted the Client Services department of the courier and was told "Kindly note I have doubled checked and we don't have the merchant by the name of Neosmart on our platform" (Florence Maloka, Client Services Consultant; +27 12 940 1060; support@bobgo.co.za). In a follow-up phone conversation with Florence, she added that the received notification seemed to be **** • On Thursday 14th September, I messaged NeoSmart and asked why they hadn’t shipped the goods and had only pretended to do so • NeoSmart claimed the problem was “stock issues” • On Tuesday 19th, they asked if I’d received my delivery. This was an obvious red-flag because since they knew they hadn’t sent it, they were obviously trying to delay me in making a report to the bank and the police • On Wednesday 20th, I asked for the tracking number of the (now certainly) non-existent shipment. I also asked why the landline number on their website (011 568 9826) had been disconnected. I demanded answers regarding my shipment, but none were given • On Thursday 21st I received one last assurance that “Will ship today definitely”. I asked for a tracking number, but the mobile phone has now been turned off permanently and has ignored every communication since, including those via email. The office landline phone number listed on the website (011 568 9826) is not/no longer connected • On Friday 22nd I contacted my bank (Investec) who said that I should contact the police so that a crime reference number could be obtained and they could contact FNB • Investec advised that with the perpetrators bank account details and phone numbers (in red above) along with the 117 Turvey Street, Benoni address listed on their website, the police should be able to identify the perpetrator • FNB obviously hold the ID of the account owner too, so determining who is responsible for these *****s should be a relatively simple matter. • I have emailed the domainname supplier abuse email address listed on the WhoIs: entry for NeoSmart asking whether, and with what proof, the site can be taken down in order to prevent other South Africans from being de*****ed I swear that the above is an entirely accurate summary of events
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Nigel D
1 reviews | Active since Jan 2020
27 Sept 2023, 07:30
****mer using FNB Bank account 63058564684
*****ULENT ****MER! Statement made to South African police as follows: STATEMENT • On Friday 8th September, I contacted NeoSmart (www.NeoSmart.co.za) having seen a gate motor I wanted to buy on their website • I contacted them via WhatsApp using the number listed on their website: (064 628 9503) • After a lengthy conversation, I ordered a Centurion D5 Smart gate motor for R5,000 and two batteries at R200. This came to a total of R5,400 – see Figure 1 below • I was sent an email from shop@neosmart.co.za containing an invoice – see figure 2 below • I paid the invoice the same day from my Investec bank account (copy attached) • Funds were paid as requested to FNB Bank, Account number: 63058564684, Branch code: 250655 • On Sunday 10th September, I received a WhatsApp message informing me that (now the payment was received), my “motor will bee [sic] shipped tomorrow”, ie. On Tuesday. • On Wednesday 13th, I chased up and was told I would be sent a tracking code that afternoon • I received a tracking code, but it informed that the goods had not been shipped – merely that some goods were to be picked up by bobgo.co.za from an undisclosed location • I contacted the Client Services department of the courier and was told "Kindly note I have doubled checked and we don't have the merchant by the name of Neosmart on our platform" (Florence Maloka, Client Services Consultant; +27 12 940 1060; support@bobgo.co.za). In a follow-up phone conversation with Florence, she added that the received notification seemed to be **** • On Thursday 14th September, I messaged NeoSmart and asked why they hadn’t shipped the goods and had only pretended to do so • NeoSmart claimed the problem was “stock issues” • On Tuesday 19th, they asked if I’d received my delivery. This was an obvious red-flag because since they knew they hadn’t sent it, they were obviously trying to delay me in making a report to the bank and the police • On Wednesday 20th, I asked for the tracking number of the (now certainly) non-existent shipment. I also asked why the landline number on their website (011 568 9826) had been disconnected. I demanded answers regarding my shipment, but none were given • On Thursday 21st I received one last assurance that “Will ship today definitely”. I asked for a tracking number, but the mobile phone has now been turned off permanently and has ignored every communication since, including those via email. The office landline phone number listed on the website (011 568 9826) is not/no longer connected • On Friday 22nd I contacted my bank (Investec) who said that I should contact the police so that a crime reference number could be obtained and they could contact FNB • Investec advised that with the perpetrators bank account details and phone numbers (in red above) along with the 117 Turvey Street, Benoni address listed on their website, the police should be able to identify the perpetrator • FNB obviously hold the ID of the account owner too, so determining who is responsible for these *****s should be a relatively simple matter. • I have emailed the domainname supplier abuse email address listed on the WhoIs: entry for NeoSmart asking whether, and with what proof, the site can be taken down in order to prevent other South Africans from being de*****ed I swear that the above is an entirely accurate summary of events
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Ann P
1 reviews | Active since Jan 2020
27 Sept 2023, 03:49
****mer alert
****MER ALERT Be aware of this ****mer. NEOSMART Security. We bought a D5 gate motor from their website. At first the owner said that the courier forgot to load the parcel with our motor, it will be send the next day. We only received an anti-theft bracket and batteries after spending over R9000 with NEOSMART. The motor never arrived and no response from the company. Later we found reviews on Hello Peter South Africa where people had the exact same experience as us. We eventually received the motor but only because we persued him. Closed his bank account and website. Unfortunately very easy to move the website. Don't buy from this person. By tracking the IP address we discovered it's actually a Zimbabwean national that deals in ****** goods. Ann Peters 0797904782
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Ann P
1 reviews | Active since Jan 2020
27 Sept 2023, 03:49
****mer alert
****MER ALERT Be aware of this ****mer. NEOSMART Security. We bought a D5 gate motor from their website. At first the owner said that the courier forgot to load the parcel with our motor, it will be send the next day. We only received an anti-theft bracket and batteries after spending over R9000 with NEOSMART. The motor never arrived and no response from the company. Later we found reviews on Hello Peter South Africa where people had the exact same experience as us. We eventually received the motor but only because we persued him. Closed his bank account and website. Unfortunately very easy to move the website. Don't buy from this person. By tracking the IP address we discovered it's actually a Zimbabwean national that deals in ****** goods. Ann Peters 0797904782
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