FALSE AND MISLEADING MARKETING BY NESPRESSO SANDTON CITY.

SO DISAPPOINTED AND SHOCKED, at the unprofessionalism, false marketing and false adverti*****t of the Nespresso team at the Sandton City Pop up.

My friend and I were at Sandton city and saw the nespresso pop up. We absolutely loveeee Nespresso coffee and so we stopped to get some, unfortunately they had stopped making the hot coffee and there was only ice coffee. That’s fine. We then realised there were games. We walked up to the games section and we asked the two Nespresso employees, how do we play the game and if you win any prizes? They said yes sure please have a look at this document ( a green how to play the game one pager). We were happy to try out the game. But then we asked but is this just a game or are there prizes??they could have simply said NO THERE ARE NO PRIZES. However the 2 employees told us if you are able to complete the game in under 2 mins you win the Nespresso Machine!!!!!! How amazing is that? We thought oh that’s amazing !! My friend and I spent an HOUR. From 18:00 to 19:15!!!! Playing that game over and over again under the FALSE AND MISLEADING ADVERTISING AND MARKETING of the employees that if we get it right we win. Also the green card which sets out how the game is played, says you can play the game as much as you can, or rather “multiple completions”. So we thought ohh we should do our best and win. When I FINALLLLY got it right, and I was like so ? The manager or rather another employee came and asked what’s going on ? And we explained. Only for her to say NO THATS NOT TRUE. And called out the other two employees on why they **** ?? The manager/ other employee clarified that games were being played and only caps and scarfs were on offer- To which she offered and gave us. She was so shocked to learn that we were told that the NESPRESSO MACHINE AND THE CUP were on offer. When she asked the 2 employees why they did this, one of them responded “ oh no we just thought it’ll be fun”. THOUGHT IT WOULD JUST BE FUN??? By WASTING a customers TIME ?? And MISLEADING THEM ?? And all they had to say was SORRY?? WE WERE BASICALLY HUMILIATED AND DISRESPECTED! NESPRESSO SHOULD NOT LET THEIR EMPLOYEES PROMISE CUSTOMERS FALSE COMMITMENTS AND WASTE THEIR TIME. We were utterly shocked at this behavior. If nespresso is going to be operating this way at their pop ups then they shouldn’t even be hosting them.